Customer Ratings & Reviews
Customer reviews
Rating 4.4 out of 5 stars with 6808 reviews
(6,808 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
to a friend
Rated 1 out of 5 stars
Aftermarket radio install VW Jetta
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Work was performed in a timely manner however, the installer did not connect the correct cables to allow my Sirius XM to function correctly therefore I had to take my vehicle to a different place to figure out what was wrong. Bestbuy refunded my install fee and I do not fault them.
I would recommend this to a friendRated 2 out of 5 stars
Still waiting to have It installed by Geek Squad.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hopefully Best Buy will inform me once they start installing again.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback, Barry. We are certainly living in unprecedented times and we appreciate your understanding. For questions or concerns, please all us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Canceled right before
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Canceled on us three days before and then told us we would have to go to a different store, over an hour away to get it installed. That isn’t worth the free installation as it would cost more in gas just to get to the other store.
No, I would not recommend this to a friendRated 1 out of 5 stars
very disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the installer seemed to know what i needed but when he proclaimed the job done, the back up camera didnt work when it did before his professional installation and the fader didnt work- no rear speaker control. he wanted to sell me a new back up camera even though he even said it worked before his installation.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We're sorry that your navigation install didn't go as planned. Please reach back out tot hat store's leadership team to discuss this and to try and find a solution to get your system working correctly.
Rated 1 out of 5 stars
A very horrible job.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of your technicians messed up all my sisters on my truck. Also he had a nasty attitude about it. None of my lights was working on my truck. And after he argued with me for about an hour also slam my truck door And then told me I had to take it to my dealership to fix it.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We have Agents standing by to help. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Pitiful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Apparently it was to much effort to set the clock. Seriously? Pitiful
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a stereo installed in my car a few weeks ago and it was done so bad. I have a chip in my dash board where they have chipped a part off, the parts keep popping out because they didn't put it in correctly. My dash is completely messed up. I woud never recommend them for an install.
No, I would not recommend this to a friendRated 1 out of 5 stars
Auto car instlation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very unhappy had installation scheduled for a month they called and canceled installation abd gave no reason. Then they couldnt say when they could install. Very very unhappy with this service.
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There was an issue with the unit and now I can not can an appointment sooner than a couple of weeks out. When I scheduled the install I had to wait almost a month after buying the unit to have it installed by Best Buy. Now that there is an issue with the Apple play I have to wait another couple of weeks.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for letting us know about the issues you are facing. I can understand wanting to get the problem resolved as soon as possible. We recommend working with a manager at your local store to further assist with this situation.
Rated 1 out of 5 stars
Air bag
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He did a poor job and now my air bag light trun on the next day and now I took it to a streeo place and they told me he was messing around to my weel control and put a wrong wire and now it got my air bag light on and he told me he didn't orangnize my wire only he did tape it up n now I have to get my mechanic to fix my air bag light now
I would recommend this to a friendRated 2 out of 5 stars
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return four times til they got it right. Maybe the installers need more training.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad was not good at this install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still trying to get it to work properly. Last time I had it in to the install department they said it was not grounded correctly. I have had the geek squad install several car radios but this one is a peice of crap
No, I would not recommend this to a friendRated 1 out of 5 stars
Had a stereo and reverse camera installed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got my vehicle back with a cracked dashboard with one of the speakers not playing, and the wire harness boot was separating the rubber from the clip and left hanging , they tried to tell me that I needed new speakers so I agreed to my some, then later said that it was just a wire
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Costly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive but very worth it for me. I have done it myself before and regretted it.
I would recommend this to a friendRated 1 out of 5 stars
Very poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the entire package. Radio. Harness and install kit and got free install. Install date was 3 weeks out got email my stuff was there. Got there and harness wasn’t ordered. Then they wanted me to wait another 3 weeks to install and acted like it was no big deal. Wait 6 weeks to install a radio that would take 45 mins
No, I would not recommend this to a friendRated 1 out of 5 stars
No steering wheel controls
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a wiring harness that’s advertised as being able to retain the steering wheel controls along with a deck that is advertised as compatible as well yet the tech could not get my steering wheel controls to work, I totally wasted $110 on the useless harness that does nothing as described
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Congratulations on your vehicle install! We know that having work done on your vehicle is a big decision, so we appreciate that you came to us for this service. That said, the install experience you described is not the one we had hoped to provide. I can understand why you would be frustrated that you spent money on a part that could not be used as intended. While we can't make any promises toward a certain result, as it would be up to the store, we recommend working with the store that performed the install to see if they can assist with this concern.
Rated 2 out of 5 stars
Getting the features on the Kenwood working. Ate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All items was not completed. Can’t used have the features . Very disappointed .
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst Experience Ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Car department is the worst of the worst, it takes you more than 20 mins for them to give you an appointment for more than a week apart. This department should not exist in BestBuy because is the only one that doesn't prevail the BestBuy way (reliable and fast) Good luck if you feel like dealing with this department.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad has no customer service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The products I purchased from best buy are good. But the installer had no customer service skills. Very poorly did he explain what I needed to do to use my new car stereo. Had a bad attitude. He couldn't get the autoplay to work with my phone so he told me to call him when I figured it out.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We're grateful you took a few moments to share your review. For every new product we buy, there are a hundred questions and our goal is to make sure you get answers. We're unhappy to hear that your installer was not forthcoming with as much information as you would have liked. For additional support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Left with broken installed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Agent reinstalled my radio receiver with steering wheel harness, now when I change lanes or make a turn the radio Powers Off. I went back to the Agent and he refunded me my money, Not I'll try and fix it for you. Horrible service.
No, I would not recommend this to a friend