Customer Ratings & Reviews

Took my truck in thinking it was gonna be all included..i bought all wires stereo etc..and they still charged me extra for installer labor even though I paid for install already. They hacked up my dash and stereo wasn't line up properly..plus I had to wait 2 weeks for the appoinment..i should of went somewhere more professional..

They didnt tell me i had the option to have somebody set it up. The device is nice though

Worst install experience ever. The car was in three times, and left with a "did the best I could" from the installer. It has never worked right, but zero faith they could ever make it work right. Never ever will I let them install anything again.

Agent that assisted us sold us something that they couldn’t even install. The nerve of selling us a product and putting us on a waiting list for over a month just to find out the tech is not able to install the product sold! Very disappointed and will take my business elsewhere!

They didn't even connect the rear cam to the radio and i call and they talk to me all rude

Terrible... check engine light was on after it was installed. Was told that it must have been on before we brought the car in. Had to take it a true car stereo installer to be hooked up right.

I went to talk to installer before my appointment n he had an attitude n told me that if I didn't buy all the different parts then he wouldn't do it n I tried to explain that I didn't need all of them but he wasn't trying to hear me so I just cancelled because he was trying to charge $200 on top of the $100 I already paid

Took me taking in my car three times to get my stereo installed, after being told they couldn’t order parts for my car and having to go on amazon to get the ones they told me were the wrong ones. Not a professional installation if they don’t know what you need to get everything up and running the first time.

They did a good job with trying to get the install done, but they left my ac unplugged, now it doesn’t work

I wished they would have explained what was going to be done, what to expect.

Literally told me to go find parts… and didn’t mention installation was already paid for. It was a gift so I thought it was extra. I really miss the Best Buy of old.

Fair price including free installation concealed expensive installation of cables and replacements to existing features like new backup lite. All together, well over $400. Radio search cannot be stopped on channel choice. Just plays a few seconds and resumes searching. No help in user manual.

The sales associate took forever, like 35 minutes, to get the order into the system. Final it was in!! 24 hours later I received a message from Best Buy that they had cancelled the order and would refund the money. No explanation.

The agents installed my stereo quick and efficiently, but I have had to go back 2 times to get it fixed.

Run around from 2 stores on installation. Took time off from work both times and still was unable to get it installed. I gave up on best buy and did the research and installed it myself. If the radio wasn't a good buy I would have returned it and took my business elsewhere.

Installation was a terrible experience. They said it would take three hours to install I was there almost 7. Then they couldn't figure out how to make the steering wheel module work. That meant another trip for another half a day. They ruined the air condioner controls installing the radio and then accused that is was my fault

First appointment system was not installed because hardware was needed and had to be ordered. Once hardware was delivered the second appointment was set up, show up only to be told by Technician he wasn't about to work in the cold and refused to install. Returned merchandise and hardware.

Took my car there at 1030am and did not get it back until 230pm with no sound... Ended up purchasing another part which the person told me was the wrong part, took it to another place, which ended up fixing my install and getting my radio working. Just an overall horrible experience.

Purchased the car stereo, they installed the stereo, now every button on the right side of the dash do not operate. Impossible to get ahold of to have them fix the issue. They conned me.

Very poor installation of radio in truck. Problems with installation. When returned the items for installation and problems, I was still charged $100 and treated poorly by management.