Customer Ratings & Reviews

Love my new stereo but they scratched up my dash putting it in.

Purchased the car stereo, they installed the stereo, now every button on the right side of the dash do not operate. Impossible to get ahold of to have them fix the issue. They conned me.

Literally told me to go find parts… and didn’t mention installation was already paid for. It was a gift so I thought it was extra. I really miss the Best Buy of old.

Took twice as long as they said it would, the wires they said they would leave out were not, and there is a hum that I later found out could have been fixed at the time of install for minimal charge but no one bothered to mention it. Now if i want the hum fixed I need to pay a lot more.

Very poor installation of radio in truck. Problems with installation. When returned the items for installation and problems, I was still charged $100 and treated poorly by management.

They did a good job with trying to get the install done, but they left my ac unplugged, now it doesn’t work

He installed my deck but couldn't get the USB for the iPod sound to work. The installer said he would call me back when he figures out the issue and never did. I had to YouTube it to figure it out. I wouldn't recommend this place to other people. I never had an install where all the functions didn't work.

I did not get a reminder until the tech called me at 03:38 pm and my appointment was at 03:30 pm that today, thanks for the reminder. I waited one and a half months for that appointment. Having to wait so long for installation is a big turn off.

The agents installed my stereo quick and efficiently, but I have had to go back 2 times to get it fixed.

Only because I cant give 0 stars. They cannot do the service I requested. Spent days hours on hold waiting for an agent. I am still waiting for my refund for a service I did NOT receive!

The store completed my installation when I picked up my stereo at the store. Even though I never had the stereo installed yet. I tried 4 times to contact Best Buy about the issue and nobody could help me

They didnt tell me i had the option to have somebody set it up. The device is nice though

They didn't even connect the rear cam to the radio and i call and they talk to me all rude

Set up was good and quick but they did not install my back up camera that defeated the whole purpose of the double din. Called them back and claimed they didn’t know how to wire it. Very disappointing

It took 6 trips to the install bay to install two radios and speakers. The Geek Squad Manager was rude. Told me to bring my truck back and they would uninstall my new radio and put my stock one back in.

Didn't have the knowledge of the factory system in my car. Had Uninstalled cost me 100 for 15 min. Never told how much before Uninstaller done. Never gave me install kit which I purchased. Nor the harness which I also purchased.

I got install that took 13 hrs at the clackamas store, it was a 4 channel amp, I ended up fixing it myself, not to mention clips were broke in my car, 2 times my door wouldn’t open from the inside, terrible service

Stereo stopped working after I turned the car off, but after the initial installation the installer immediately corrected the upside down reverse backup camera after I pointed out the error as he stated that it wasn't doing that earlier....ummmm really?!

Installed radio incorrectly had to spend another 150.00 to have it fixed because no one would answer the phone. Incompetent

The person who set up the installation was not very knowledgeable because I was told there was not going to be any more charges and there was