Customer Ratings & Reviews
Customer reviews
Rating 4.4 out of 5 stars with 6848 reviews
(6,848 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
to a friend
Rated 1 out of 5 stars
Closed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I understand we are in quarantine and times are different now but if I’m purchasing something and it comes with the installation, I don’t understand how you guys can be closed at 3:00 in the afternoon.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Terrible installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely terrible will never do it again. They do not care about their job, I don't even know why they're there. Install the stereo fine, but had a steering control extra they didn't notified me about and just didn't install it. Now they want me to pay $200 to fix it
No, I would not recommend this to a friendRated 1 out of 5 stars
Long wait
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These guys are understaffed. Free service is great when you are on waiting over two weeks for a radio install that you can do yourself in an hour or not I guess.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when appointments are not readily available. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Horrid
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Continued no-show, no response from install team, escalation led to offer of install at store 50 miles away, working with this tech indicated special order parts could be 2-10+ weeks, had to cancel due to inconsistent info from Best Buy.
This review is from In-Dash Car Stereo Install with Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
Had original reinstalled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech said original reciever and was defective and i should buy a new one. Almost spent 400 dollars on a new receiver when the tech accidentally fixed my original. He really didn't know what he was talking about. Though he was friendly.
This review is from In-Dash Car Stereo Install with Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Rico09 – I’m sorry that your Autotech wasn’t able to get your radio repaired until after you had ordered a replacement. Please know that we offer a 15-day return period on most products under our Return & Exchange Promise, so we should hopefully be able to return that new radio for a refund. Please reach out to your local Best Buy store to go over your return options.
Rated 1 out of 5 stars
Waste of my time.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Scheduled for the wrong service, and when I got there I was told I couldn’t even be helped.
This review is from In-Dash Car Stereo Install with Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 2 out of 5 stars
kool
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He done this right..................................
I would recommend this to a friendRated 1 out of 5 stars
POOR SERVICE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I MADE 6 TRIPS TOTAL 2 THE STORE 2 HAVE A STEREO, AMP, BACKUP CAMERA & 5-SPEAKERS INSTALLED. RIDICULOUS! POOR SERVICE.oNE STAR RATING IS 2 MUCH.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice on phone but horrible to reach Surprised me with last minute fee after installation 5 minutes before closing day before Thanksgiving.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are taking so long to install,they say for the pandemic Thats not excuse, Two years ago ,I bought another radio ,and then i have to returned The same thing gonna make with this radio
No, I would not recommend this to a friendRated 1 out of 5 stars
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The navigation system is impossible to use, I think it was never installed at all.
I would recommend this to a friendRated 1 out of 5 stars
No install done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Servicebof installation not complete only picked up digital reciever and install kit. Install schedules for Jan 17 at 3:15.
No, I would not recommend this to a friendRated 1 out of 5 stars
Wasted my time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.An install that was scheduled ahead of time for me to stay in store was supposed to take 1-1 1/2 hours and instead took 4 hours. They were overbooked and there was no attempt to notify me, reschedule, or make up for my loss of time.
No, I would not recommend this to a friendRated 1 out of 5 stars
Car stereo install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I get a lot of electric noise out of my speakers. My other CD player got stolen and I went to Best Buy to get a new one. I should have gone to a stereo specialist. I had to bring it to a different place to get my rear speakers working.
No, I would not recommend this to a friendRated 1 out of 5 stars
horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.dont order this if you do and want to cancel its going to be a pain in the you know what.
This review is from In-Dash Car Stereo Install with Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
NoService
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Install never happened, the install department was closed and nobody notified me wasted my time driving excited to have my new stereo installed
No, I would not recommend this to a friendRated 1 out of 5 stars
Messed up the wiring
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.messed up the wiring in the car, the internal lighting didnt work after the installation. when went back, the agents said its not their fault rather its the manufacturing defect
No, I would not recommend this to a friendRated 1 out of 5 stars
Parts
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy cannot supply any of the parts needed for installation of a stereo in my car! Had to order my own parts , wrong parts etc. just a hassle. Go to a place that will do it all for you. Free isn’t always the best.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for letting us know what happened with your installation. We typically expect our Agents to assist with ordering any parts that may be required to complete an installation, or, if parts are unavailable or our Client is in a unique situation, to help make recommendations on the parts that may be required. I apologize if this did not occur with your installation. Just in case this option was not provided to you prior to scheduling your installation, we do recommend bringing your vehicle in for a consultation prior to your installation appointment to ensure that there are no unexpected surprises on your installation day. Autotech consultations can be scheduled online at http://bby.me/teppe.
Rated 1 out of 5 stars
Worst service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The service person was so rude. I have waited about 5 weeks . And one service day, the service person said he can not install dash receiver in my car. I had to cancel the complete order because of him.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Never again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got my install at colma my Best Buy. Never again. Found out later bad install and subwoofer does not work after install.
No, I would not recommend this to a friend