Customer Ratings & Reviews
Customer reviews
Rating 4.4 out of 5 stars with 6810 reviews
(6,810 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
to a friend
Rated 1 out of 5 stars
Geek Squad horrible customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents were very rude. They did the job correctly but were extremely rude in the process of me asking questions to verify I wanted the radio installed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible customer service! Awful installation!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will never have any installations done at Best Buy, due to how awful I was treated by the technician! He was absolutely awful! I won’t even give one star for the service I received.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No tech to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So looking forward to my new radio but didn’t have anyone to install it. The gentleman said he would be in on Sunday to talk to him about it but couldn’t be reached had to return all of it and go somewhere else
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing your experience with us, Mavroe. It’s disappointing to hear your installation experience didn’t go as smoothly as we would expect, and you’ve decided to shop elsewhere as a result. While it sounds like this service didn’t meet our expectations, we do hope you’ll give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Luckily it was free
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought all the hardware came back two hours later only to have a cable sticking out of a place it wasn't supposed to be in. Now working with best buy to get that car part replaced after it was altered without notice.
This review is from In-Dash Car Stereo Install with Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. We can understand wanting to ensure that your property wasn't returned to you in the condition that you were expecting. We're glad to hear that your local store is working with you to get this fixed. We’re sorry for the inconvenience that this caused you. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Not Happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having issue with my stereo again. 3rd time and 4th trip to Best Buy to resolve. Getting old. Not sure if unit or install but I suspect install from symptoms
I would recommend this to a friendRated 1 out of 5 stars
Best Buy Cancelled Me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My service was not completed nor started. Thus far, BEST BUY CANCELLED MY APPOINTMENT on their own. Trying to get it remedied but this is not an easy task thus far.
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not get the service I paid for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to leave one star just because you have to but I would not leaving any stars I hadn’t even used the service and it says service complete.? How does this happen?!
No, I would not recommend this to a friendRated 1 out of 5 stars
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Said free installation but had to pay $100 more. Then had to wait over a month for installation. They had one guy working. Might need to hire more people so it doesn’t take longer than a month for installation.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Using our installation services should be an exciting time, as we know our customers are looking forward to using their new car systems. In some cases, we do require extra fees depending on the parts need to complete the work. I recommend reaching out to your local store as our Blue Shirts would be happy to explain the break down of your service order. We also strive to provide a timely installation, so I understand the delay of waiting for month. We appreciate you for providing us with your feedback.
Rated 1 out of 5 stars
Did not get installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Umm i did not get anything installed confused as to why its showing that i did will need to look into my account to see if i was charged for something i never got
No, I would not recommend this to a friendRated 1 out of 5 stars
radio quit working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the radio quit working after about a month, acted like a power wire isnt connected fully, it kept on shutting off then back on
No, I would not recommend this to a friendRated 1 out of 5 stars
Took 1/12 hours over scheduled time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has problems on the installation stereo wont cut off after power shuts off when remote started have to go out and start truck manually and then turn off to get stereo to turn off something not hooked up right
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for providing us this feedback. From what you've described, it sounds like your stereo and remote start aren't functioning as we'd expect after an installation with our Geek Squad. If you're still having the issues you've listed here, please visit us online at http://bby.me/excxg to schedule a service with our Geek Squad, so we might take a deeper look at what could be causing these issues.
Rated 1 out of 5 stars
Better be prepared
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I told them My phone is Android not iPhone 3 times... And they conect the wire to iPhone configuration..... I didn't like the way they worked on my car.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not accommodating at all and not available at some
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They could take me appt was for 12:30 I was 30 miles away. Thought appt was next day since I was so far away but that was appt time. Had to reschedule for four weeks later. Would not see me before.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking a moment to share your thoughts with us. We're sorry to hear you weren't able to have your installation completed as expected and that your new appointment is so far away. We apologize for the inconvenience of making you wait for the next available time and we hope your installation lives up to the superior experience we strive to provide.
Rated 1 out of 5 stars
Radio Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My appointment was changed without my knowing and no one was able to compensate for anything. I now have no appointment and no way to install a radio.
No, I would not recommend this to a friendRated 1 out of 5 stars
Need refund
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money, it should tell you who is available to complete the service before you purchase it.
This review is from In-Dash Car Stereo Install with Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the needed items for installation and was then told it doesn't fit right so they did the best they could. Had to go back because they forgot to plug something in. The pieces of the harness are coming out.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Quality Work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont even put zip tie for the loose wires, dropped screw did not even replace it. Forgot to connect the wiring for my heaters, i still need to come back to fix it. Inserted wiring between panels.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Our lifetime labor warranty that is offered nationwide is because we have some of the best installers in the 12 volt industry, but this certainly appears to have not been the expert service we're striving for. Please return to your local installation bay who performed the work so the installation can be completed properly. If you have any questions in the meantime, feel welcome to call us over the phone at (800) 433-5778!
Rated 1 out of 5 stars
No recomendable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for the installation at the time of purchase but already in the place I had to pay an extra 150 dollars for the installation that does not even work.
No, I would not recommend this to a friendRated 1 out of 5 stars
Used a handful of times, stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What radio and install from Best Buy. Use my car maybe 4 times in 3 weeks, radio not working. Getting a miswiring message on screen. Call Best Buy and first thing they ask is if I bought extended protection plan.
No, I would not recommend this to a friendRated 1 out of 5 stars
Request to buy part, not in stock, then mark done!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy free installation when buy a dash deck is a joke! Additional parts need for installation must to buy not available at BB, then mark the service completed! What!!!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.