Customer Ratings & Reviews
Customer reviews
Rating 4.4 out of 5 stars with 6810 reviews
(6,810 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
to a friend
Rated 1 out of 5 stars
My car needs repairs after installation!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After the installation, my parking brake light does not go off. I'm currently driving with the parking brake warning constantly beeping. Installation team claims they did not touch this wire.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. We're sorry to hear that you're having issues with your brake light after having an installation service completed. We would expect our Agents to take great care and keep your safety in mind when completing their work. If you have reason to believe that this issue was directly caused by the installation, we would recommend connecting with the management team at your local store. You can find contact information for your local store at www.bestbuy.com/storelocator.
Rated 1 out of 5 stars
Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to wait 6 weeks to have my receiver and backup cam installed. Best Buy should waive the cost of installation. This week’s online sale states free installation for cars. Waive mine!!!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share this review with us. Getting an in-dash navigation or video installation done should be a pretty exciting experience, so we can understand how frustrating a delay can be. We apologize for any inconvenience that this may have caused you, and hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
not cool
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I NEVER had service done. They kept canceling on me so i went somewhere else. Not even another best buy.
No, I would not recommend this to a friendRated 1 out of 5 stars
No service to install the ordered radio
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No service to install the ordered radio Two times appointments and no one are prepared to do the job. Very unprofessional !!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time out of your day to connect with us about this. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. It's always frustrating when it feels like your time was wasted as well. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Horrible experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was never installed as we changed the date. Come to find out my products became canceled before the install on February 1st.
No, I would not recommend this to a friendRated 1 out of 5 stars
No instillation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They would not honor the installation with out traveling to another city
No, I would not recommend this to a friendRated 1 out of 5 stars
PlanetAudio
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Skips. Hit a bump and the power goes out on the radio and then comes back on. Didn’t hook up the rear facing camera even though radio allows for it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a radio unit and even asked for help only to be turned away having to refund my entire purchase and wasted my time even driving there as employees refused to even look at my vehicle
No, I would not recommend this to a friendRated 1 out of 5 stars
Weirdness
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt work when installed after about 3 months i gave up and installed it myself. I didnt do anything crazy in between so had to be the installation
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn’t use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know why they even offer free installation. Was told they would be able to install in approximately 3 weeks. I just paid an audio shop to do the 1 hour job.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It's always frustrating when appointments are not readily available. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Technician at geek squad tracy ca location very ru
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technician very rude , make you feel like he's doing a favor for you even if you pay for it
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.thankful for the installation but the stereo doesnt no power on. Nothjng wrong with my vehicle the stereo worked before installation.
No, I would not recommend this to a friendRated 1 out of 5 stars
Wasn't driving 2 hours to have it installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to install myself because I wasn't driving another hour to a different location
No, I would not recommend this to a friendRated 1 out of 5 stars
Took two visits and still isn't complete.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Isn't user friendly Very slim choice of options Steering controls don't work Rear drive side components not working Unit and system not calibrated/tuned
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Horrible response and customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never installed my stereo.....told me they rescheduled it with no follow up email. No one answers phone in store . Online setup is a joke .
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed Customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They installed a camera system in my home and the system worked for 2 days. The angle of the cameras are really bad and dont cover the area needed.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hey there. Thank you for taking time to bring this to our attention. I'm sorry to hear that this experience hasn't been the greatest. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
still dealing with install issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.still dealing with install issues... getting all kinds of high voltage issues
No, I would not recommend this to a friendRated 1 out of 5 stars
.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech installed the radio but would not install the backup camera. He said we would have to make another appointment which would be six weeks out.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Couldn't be worse if you tried
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wade at Bestbuy should not not be doing car receiver installation....Worst experience EVER!!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I still don’t have my radio installed. Had to reschedule twice already. Still waiting to make my third appointment. Guess Christmas present will be installed around Easter.
No, I would not recommend this to a friend