Customer Ratings & Reviews
Customer reviews
Rating 4.4 out of 5 stars with 6848 reviews
(6,848 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
to a friend
Rated 1 out of 5 stars
Not Quality Work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont even put zip tie for the loose wires, dropped screw did not even replace it. Forgot to connect the wiring for my heaters, i still need to come back to fix it. Inserted wiring between panels.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Our lifetime labor warranty that is offered nationwide is because we have some of the best installers in the 12 volt industry, but this certainly appears to have not been the expert service we're striving for. Please return to your local installation bay who performed the work so the installation can be completed properly. If you have any questions in the meantime, feel welcome to call us over the phone at (800) 433-5778!
Rated 1 out of 5 stars
Used a handful of times, stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What radio and install from Best Buy. Use my car maybe 4 times in 3 weeks, radio not working. Getting a miswiring message on screen. Call Best Buy and first thing they ask is if I bought extended protection plan.
No, I would not recommend this to a friendRated 1 out of 5 stars
No recomendable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for the installation at the time of purchase but already in the place I had to pay an extra 150 dollars for the installation that does not even work.
No, I would not recommend this to a friendRated 1 out of 5 stars
My car needs repairs after installation!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After the installation, my parking brake light does not go off. I'm currently driving with the parking brake warning constantly beeping. Installation team claims they did not touch this wire.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. We're sorry to hear that you're having issues with your brake light after having an installation service completed. We would expect our Agents to take great care and keep your safety in mind when completing their work. If you have reason to believe that this issue was directly caused by the installation, we would recommend connecting with the management team at your local store. You can find contact information for your local store at www.bestbuy.com/storelocator.
Rated 1 out of 5 stars
Request to buy part, not in stock, then mark done!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy free installation when buy a dash deck is a joke! Additional parts need for installation must to buy not available at BB, then mark the service completed! What!!!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to wait 6 weeks to have my receiver and backup cam installed. Best Buy should waive the cost of installation. This week’s online sale states free installation for cars. Waive mine!!!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share this review with us. Getting an in-dash navigation or video installation done should be a pretty exciting experience, so we can understand how frustrating a delay can be. We apologize for any inconvenience that this may have caused you, and hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Need refund
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money, it should tell you who is available to complete the service before you purchase it.
This review is from In-Dash Car Stereo Install with Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
No service to install the ordered radio
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No service to install the ordered radio Two times appointments and no one are prepared to do the job. Very unprofessional !!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time out of your day to connect with us about this. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. It's always frustrating when it feels like your time was wasted as well. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
not cool
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I NEVER had service done. They kept canceling on me so i went somewhere else. Not even another best buy.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a radio unit and even asked for help only to be turned away having to refund my entire purchase and wasted my time even driving there as employees refused to even look at my vehicle
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was never installed as we changed the date. Come to find out my products became canceled before the install on February 1st.
No, I would not recommend this to a friendRated 1 out of 5 stars
PlanetAudio
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Skips. Hit a bump and the power goes out on the radio and then comes back on. Didn’t hook up the rear facing camera even though radio allows for it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn’t use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know why they even offer free installation. Was told they would be able to install in approximately 3 weeks. I just paid an audio shop to do the 1 hour job.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It's always frustrating when appointments are not readily available. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Weirdness
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt work when installed after about 3 months i gave up and installed it myself. I didnt do anything crazy in between so had to be the installation
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.thankful for the installation but the stereo doesnt no power on. Nothjng wrong with my vehicle the stereo worked before installation.
No, I would not recommend this to a friendRated 1 out of 5 stars
Took two visits and still isn't complete.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Isn't user friendly Very slim choice of options Steering controls don't work Rear drive side components not working Unit and system not calibrated/tuned
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Disappointed Customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They installed a camera system in my home and the system worked for 2 days. The angle of the cameras are really bad and dont cover the area needed.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hey there. Thank you for taking time to bring this to our attention. I'm sorry to hear that this experience hasn't been the greatest. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Horrible response and customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never installed my stereo.....told me they rescheduled it with no follow up email. No one answers phone in store . Online setup is a joke .
No, I would not recommend this to a friendRated 1 out of 5 stars
No instillation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They would not honor the installation with out traveling to another city
No, I would not recommend this to a friendRated 1 out of 5 stars
.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech installed the radio but would not install the backup camera. He said we would have to make another appointment which would be six weeks out.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.