Customer Ratings & Reviews
Customer reviews
Rating 4.4 out of 5 stars with 6810 reviews
(6,810 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
to a friend
Rated 1 out of 5 stars
Ok I guess
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really haven't been able to use it every time I have called I've been on hold so long that it's not even worth the money to call in
No, I would not recommend this to a friendRated 1 out of 5 stars
Eh..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well.. my initial appointment was scheduled, I show up.. and had to spend another $200 because "They didn't order the correct part" and now that it has been installed the music cuts in and out.
No, I would not recommend this to a friendRated 1 out of 5 stars
Still facing issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used geek squad installation service, highly disappointed as radio was not installed properly and didn't explain all features still trying to figure out by using manuals.
No, I would not recommend this to a friendRated 1 out of 5 stars
Got really poor service agent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent did a really poor job, damaged my plastic dashboard, and left a mess in my car. Clearly didn't clean up after themselves at all.
This review is from In-Dash Car Stereo Install with Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are saying they installed my unit. They have not!! purchase the item 2/17/2020 Install included have not heard anything from them since 3/3/2020
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I went to install my new radio, Not only the radio was not right mounted but after a few days I noticed missing screws in the back of the dashboard. Also, now the back speakers don't work properly.
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst promotion
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The promotion was to buy the parts required to mount the stereo and they woul install it for free, but they wanted to charge me $50 to cut the dash for the stereo to fit.
No, I would not recommend this to a friendRated 1 out of 5 stars
didn't ask for but got charged for this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was billed for this without agreeing to purchase
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not complete service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech did not wire stirring wheel nor did he ask me where I wanted mic or usb to radio. Tried to nickle and dime me with my camera install.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Chad. Thanks for reaching out about this. I'm sorry to hear about this installation for your vehicle. We always strive to ensure our customers are provided the best service possible. In this case, it seems that we have fallen quite short. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Parts were never ordered or installed. I returned all items because of poor service.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not very helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Apparently Best Buy in Denver metro area has a shortage of installers and I can't seem to get anyone that can get me scheduled to install this for my GF. Pay up Best Buy and get some installers.
No, I would not recommend this to a friendRated 1 out of 5 stars
No response
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have been calling multiple stores for 2 weeks now and No one from either store will answer. So the stereo is still sitting in the bag.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when appointments are not readily available. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Installation sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor customer service with not prestablish metod of appointment for equipment instalation
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible! Went back and still not f8xed!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Began flashing like a strobe light. Went back and they cut a wire to make it stop. Now my hazard lights don't work and I can't turn on my rear defroster!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for writing your review. There's nothing quite as upsetting as having a new product installation develop a fault. We apologize for this having been the case for you. If you haven't already, we recommend scheduling an appointment to have your installation completed properly. You can visit us online at http://bby.me/excxg to schedule your service.
Rated 1 out of 5 stars
Despicable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Incompetent group of people. They couldnt do the work, so they canx my appt. i had to work that day...ended up not going. What a waste of a day. Never again Best buy.
No, I would not recommend this to a friendRated 1 out of 5 stars
BestBuy installation of a car stero
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had them install it and some of the items didnt work and I also had to bring it back in for a proper installation. In
No, I would not recommend this to a friendRated 1 out of 5 stars
My dash light don’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried to replace the dash light they still don’t work and everyone around me say they might have messed with the wiring during installation of stereo
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking a moment to share your thoughts with us. We certainly wouldn't be happy to discover what seems to be a much larger issue after attempting to replace a single light. We would recommend you visit the store where the stereo installation was done or online at http://bby.me/excxg to schedule a technician to review your installation service.
Rated 1 out of 5 stars
Installation Screwup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation Department is terrible, they lost the equipment and I had to cancel the purchase.
No, I would not recommend this to a friendRated 1 out of 5 stars
Will never be at this store again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They installed it, and did not explain anything. At all. In any way. I had to go back in just to get the manual for it
No, I would not recommend this to a friendRated 1 out of 5 stars
Still waiting!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Called a few days before the scheduled install. Thanks to Covid-19, I am still waiting to find out if they will ever install it or not.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. We are certainly living in unprecedented times and we appreciate your understanding. If you have any questions or concerns regarding your install, please call us at (800) GEEK-SQUAD or (800) 433-5778.