Customer Ratings & Reviews
Customer reviews
Rating 4.4 out of 5 stars with 6810 reviews
(6,810 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
to a friend
Rated 1 out of 5 stars
Someone else purchased this off of my Total Tech-
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Someone else purchased this off of my Total Tech- I reported it and nothing was ever done
No, I would not recommend this to a friendRated 1 out of 5 stars
Car stereo installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to get my money back. The absolute worst customer service on the planet.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i went to the Whitehall Best Buy for installation and whoever did it did a nice job but the radio sound cuts in and out, volume goes up and down. Not happy at all with it.
No, I would not recommend this to a friendRated 1 out of 5 stars
quickly but poorly done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.radio stopped working after 7 months. never coming to best buy again
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not about to make the dash fit flush. Horrible job at Downey's location. I am going to see if another location can fix this guys mistake
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. It’s always frustrating when technology doesn’t work the way we expect it to, and it sounds like you need for your installation to be doubled checked. You should consider connecting with your local store at www.bestbuy.com/storelocator.
Rated 1 out of 5 stars
they told me to wait for a long time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never got my car stereo mounted because they told me that I have to wait too long to get it done, so I installed it myself.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
The unit keeps restarting.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The radio keeps restarting constantly. Will contact best buy.
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst Deck I have EVER bought
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So basic, malfunctions all the time, ugly display you can’t customize, and it shuts its self down ramdomly ALL THE TIME!!! Save your money, buy a better one
No, I would not recommend this to a friendRated 1 out of 5 stars
The store refuses to do my installation.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive made several trips to the store to make an appointment for the installation but the store refuses to do my installation.
This review is from In-Dash Car Stereo Install with Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No explanation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not able to get it to work... .. .................
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't trust! They cancelled my appt and no refund!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't trust! They cancelled my appt and no refund!
No, I would not recommend this to a friendRated 1 out of 5 stars
Gek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad service when you buy car Sotero is free installation but the personal don’t want make appointments for mi
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad Ghost installs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have no navigation system or in dash video system. So ... What is this ?
No, I would not recommend this to a friendRated 1 out of 5 stars
Great Radio for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sale tech said he could not install the unit take it to a aftermarket shop down the street He was not going to do it even though it was part of the package deal.
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not install but service was marked complete
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had scheduled installation on 24 Jan, but somehow installation has been marked complete
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to connect with us about this. We'd be more than happy to look into what's going on with your order. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 to get started.
Rated 1 out of 5 stars
Doesn’t work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Radio is already not working. Installed one day ago
This review is from In-Dash Car Stereo Install with Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
No install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't install they told me my back up camera that was already in my car an the screen that was already in my car would stop working so I changed my mind.
This review is from In-Dash Car Stereo Install with Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was sold a product that the service dept said was not appropriate for my car. Very disappointing
No, I would not recommend this to a friendRated 1 out of 5 stars
This service was horrible.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I set up my appointment over the phone and parts were supposed to be ordered and weren't. I never got any satisfaction in regards to there mistake.
This review is from In-Dash Car Stereo Install with Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello jagr – I apologize that the order was never put through for you. Has the store been able to get the order placed yet, and reschedule your appointment? If not, I suggest heading into the store to get that all set up. We’d love to perform the install for you, and we’re confident you’ll be impressed with the work we do, if you give us another chance.
Rated 1 out of 5 stars
CAN'T CONNECT THE ANTENNA ON RADIO INSTALLATION
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They refused to connect the antenna. I refused to pay.
This review is from In-Dash Car Stereo Install with Touchscreen (Hardware Not Included)
No, I would not recommend this to a friend