Customer Ratings & Reviews
Customer reviews
Rating 4.4 out of 5 stars with 6848 reviews
(6,848 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
to a friend
Rated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Parts were never ordered or installed. I returned all items because of poor service.
No, I would not recommend this to a friendRated 1 out of 5 stars
BestBuy installation of a car stero
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had them install it and some of the items didnt work and I also had to bring it back in for a proper installation. In
No, I would not recommend this to a friendRated 1 out of 5 stars
Will never be at this store again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They installed it, and did not explain anything. At all. In any way. I had to go back in just to get the manual for it
No, I would not recommend this to a friendRated 1 out of 5 stars
Still waiting!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Called a few days before the scheduled install. Thanks to Covid-19, I am still waiting to find out if they will ever install it or not.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. We are certainly living in unprecedented times and we appreciate your understanding. If you have any questions or concerns regarding your install, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i went to the Whitehall Best Buy for installation and whoever did it did a nice job but the radio sound cuts in and out, volume goes up and down. Not happy at all with it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation Screwup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation Department is terrible, they lost the equipment and I had to cancel the purchase.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not about to make the dash fit flush. Horrible job at Downey's location. I am going to see if another location can fix this guys mistake
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. It’s always frustrating when technology doesn’t work the way we expect it to, and it sounds like you need for your installation to be doubled checked. You should consider connecting with your local store at www.bestbuy.com/storelocator.
Rated 1 out of 5 stars
Worst Deck I have EVER bought
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So basic, malfunctions all the time, ugly display you can’t customize, and it shuts its self down ramdomly ALL THE TIME!!! Save your money, buy a better one
No, I would not recommend this to a friendRated 1 out of 5 stars
they told me to wait for a long time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never got my car stereo mounted because they told me that I have to wait too long to get it done, so I installed it myself.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Someone else purchased this off of my Total Tech-
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Someone else purchased this off of my Total Tech- I reported it and nothing was ever done
No, I would not recommend this to a friendRated 1 out of 5 stars
The store refuses to do my installation.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive made several trips to the store to make an appointment for the installation but the store refuses to do my installation.
This review is from In-Dash Car Stereo Install with Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Great Radio for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sale tech said he could not install the unit take it to a aftermarket shop down the street He was not going to do it even though it was part of the package deal.
No, I would not recommend this to a friendRated 1 out of 5 stars
Car stereo installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to get my money back. The absolute worst customer service on the planet.
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not install but service was marked complete
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had scheduled installation on 24 Jan, but somehow installation has been marked complete
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to connect with us about this. We'd be more than happy to look into what's going on with your order. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 to get started.
Rated 1 out of 5 stars
quickly but poorly done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.radio stopped working after 7 months. never coming to best buy again
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't trust! They cancelled my appt and no refund!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't trust! They cancelled my appt and no refund!
No, I would not recommend this to a friendRated 1 out of 5 stars
Gek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad service when you buy car Sotero is free installation but the personal don’t want make appointments for mi
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad Ghost installs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have no navigation system or in dash video system. So ... What is this ?
No, I would not recommend this to a friendRated 1 out of 5 stars
No install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't install they told me my back up camera that was already in my car an the screen that was already in my car would stop working so I changed my mind.
This review is from In-Dash Car Stereo Install with Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
The unit keeps restarting.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The radio keeps restarting constantly. Will contact best buy.
No, I would not recommend this to a friend