Customer Ratings & Reviews
Customer reviews
Rating 4.4 out of 5 stars with 6810 reviews
(6,810 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
to a friend
Rated 1 out of 5 stars
Store Manager is HORRIBLE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Asked to see the store manager over the clock and visibility issue = she was absolutely obnoxious - she is very IMPORTANT
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Changing free install location
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My service is not yet completed, changing my free install from Southaven to Memphis.
I would recommend this to a friendRated 1 out of 5 stars
Poor workmanship
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DVD on unit installed doesn't work. Existing DVD that was working in my van no longer works. Antenna that worked fine doesn't receive well anymore.
No, I would not recommend this to a friendRated 1 out of 5 stars
No install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not get my Advanced Install and now it says complete what a bunch of crap
No, I would not recommend this to a friendRated 1 out of 5 stars
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My headrest TVs do not show picture after new headunit install. They worked before new unit was installed. Have not had time to call them due to work but will within couple days.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible tech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took several appts. Cuz he was more worried about simple job and going home
No, I would not recommend this to a friendRated 1 out of 5 stars
I fixed it myself after telling them the problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rud and bad install ¿?????????????????????????????
No, I would not recommend this to a friendRated 1 out of 5 stars
unknown, not installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far I would say it's complicated to install, in our application. I highly recommend having Best Buy, install it. It looks nice
I would recommend this to a friendRated 1 out of 5 stars
Poor job. Didnt even hook my speakers up properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very unhappy ..i made an appointment with best buy in Palm desert so I don't get upset with ur employees.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to share this with us. I'm sorry to hear about how your experience has gone so far. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Doesn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work and I'm from Texas and lost without it
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad installed be touchscreen and backup cam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like what was installed, but I have had electrical issues in my vehicle ever since then.
No, I would not recommend this to a friendRated 1 out of 5 stars
Cancelled Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My car radio install was cancelled at the last minute. I got 4 hour notice via an email with no explanation. No answer at the Geek squad contact #.
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Going in for my second installation on January 6th 2018, we'll see then what the outcome is, cuz the first installation didn't go very well
This review is from In-Dash Car Stereo Install with Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad did half the job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't even hook up the usb port on the radio after $370.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible install on my car stereo. Radio is loose in dash, tons of feedback, only front speakers work, steering controls do not work.
This review is from In-Dash Car Stereo Install with Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi, kms42. Thank you for reaching out with this feedback. It's pretty disappointing to hear that your fresh installation is having these issues. We want to make sure you're happy with your decision to use the Geek Squad for your car audio needs, so I would encourage you to contact us at 1-800-433-5778 to inquire about the possibility of a repair. We stand behind every installation with a Lifetime Workmanship Warranty, which guarantees our work for as long as you own your car.
Rated 1 out of 5 stars
Never installed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was told I would receive a call to schedule installation it is two years later and still have not received a call
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to do their best to follow up with our customers to ensure that projects go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your new tech up and working as soon as possible. We’re here to help get things back on track. To get in touch, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Basic installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't use the services they only do basic installation. They were changing me extra to install my rear view camera and steering wheel controls
This review is from In-Dash Car Stereo Install with Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
Navigation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not easy to use. I can not get my phone to hook up (downloaded app) Also can not type in addresse on screen to use the map.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking the time to share your feedback with us. It's so exciting to get new equipment installed in your car. We're sorry to hear that you're not able to get the most out of your new tech. We would typically expect our Agents to go over how to use your new equipment at the time of pick-up. We apologize if this was missed during your appointment. You can schedule your free Autotech consultation online at http://bby.me/teppe to discuss this in person.
Rated 1 out of 5 stars
false advertising
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to pay an extra $130 to get installation completed. Excitement turned into disappointment, very depressing. Best Buy is not a up front company
This review is from In-Dash Car Stereo Install with Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi AlwaystruthfulPIT -
I'm sorry to hear that you were blindsided by the additional installation fees. We do our best to be up from by indicating on our page that the installation service does not include any hardware, and what the typical additional cost of parts may be. These costs can vary based on the in-dash unit and vehicle, so our Installer Agents should always provide an estimate prior to performing any work.
Rated 1 out of 5 stars
Never installed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never installed the radio. Said it would take to long.
No, I would not recommend this to a friend