Customer Ratings & Reviews
Customer reviews
Rating 4.4 out of 5 stars with 6848 reviews
(6,848 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
to a friend
Rated 1 out of 5 stars
This service was horrible.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I set up my appointment over the phone and parts were supposed to be ordered and weren't. I never got any satisfaction in regards to there mistake.
This review is from In-Dash Car Stereo Install with Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello jagr – I apologize that the order was never put through for you. Has the store been able to get the order placed yet, and reschedule your appointment? If not, I suggest heading into the store to get that all set up. We’d love to perform the install for you, and we’re confident you’ll be impressed with the work we do, if you give us another chance.
Rated 1 out of 5 stars
No explanation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not able to get it to work... .. .................
No, I would not recommend this to a friendRated 1 out of 5 stars
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My headrest TVs do not show picture after new headunit install. They worked before new unit was installed. Have not had time to call them due to work but will within couple days.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor workmanship
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DVD on unit installed doesn't work. Existing DVD that was working in my van no longer works. Antenna that worked fine doesn't receive well anymore.
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was sold a product that the service dept said was not appropriate for my car. Very disappointing
No, I would not recommend this to a friendRated 1 out of 5 stars
Store Manager is HORRIBLE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Asked to see the store manager over the clock and visibility issue = she was absolutely obnoxious - she is very IMPORTANT
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Changing free install location
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My service is not yet completed, changing my free install from Southaven to Memphis.
I would recommend this to a friendRated 1 out of 5 stars
Doesn’t work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Radio is already not working. Installed one day ago
This review is from In-Dash Car Stereo Install with Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
No install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not get my Advanced Install and now it says complete what a bunch of crap
No, I would not recommend this to a friendRated 1 out of 5 stars
unknown, not installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far I would say it's complicated to install, in our application. I highly recommend having Best Buy, install it. It looks nice
I would recommend this to a friendRated 1 out of 5 stars
Cancelled Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My car radio install was cancelled at the last minute. I got 4 hour notice via an email with no explanation. No answer at the Geek squad contact #.
No, I would not recommend this to a friendRated 1 out of 5 stars
CAN'T CONNECT THE ANTENNA ON RADIO INSTALLATION
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They refused to connect the antenna. I refused to pay.
This review is from In-Dash Car Stereo Install with Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor job. Didnt even hook my speakers up properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very unhappy ..i made an appointment with best buy in Palm desert so I don't get upset with ur employees.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to share this with us. I'm sorry to hear about how your experience has gone so far. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Horrible tech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took several appts. Cuz he was more worried about simple job and going home
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Going in for my second installation on January 6th 2018, we'll see then what the outcome is, cuz the first installation didn't go very well
This review is from In-Dash Car Stereo Install with Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad installed be touchscreen and backup cam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like what was installed, but I have had electrical issues in my vehicle ever since then.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible install on my car stereo. Radio is loose in dash, tons of feedback, only front speakers work, steering controls do not work.
This review is from In-Dash Car Stereo Install with Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi, kms42. Thank you for reaching out with this feedback. It's pretty disappointing to hear that your fresh installation is having these issues. We want to make sure you're happy with your decision to use the Geek Squad for your car audio needs, so I would encourage you to contact us at 1-800-433-5778 to inquire about the possibility of a repair. We stand behind every installation with a Lifetime Workmanship Warranty, which guarantees our work for as long as you own your car.
Rated 1 out of 5 stars
Basic installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't use the services they only do basic installation. They were changing me extra to install my rear view camera and steering wheel controls
This review is from In-Dash Car Stereo Install with Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
false advertising
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to pay an extra $130 to get installation completed. Excitement turned into disappointment, very depressing. Best Buy is not a up front company
This review is from In-Dash Car Stereo Install with Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi AlwaystruthfulPIT -
I'm sorry to hear that you were blindsided by the additional installation fees. We do our best to be up from by indicating on our page that the installation service does not include any hardware, and what the typical additional cost of parts may be. These costs can vary based on the in-dash unit and vehicle, so our Installer Agents should always provide an estimate prior to performing any work.
Rated 1 out of 5 stars
Geek squad did half the job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't even hook up the usb port on the radio after $370.
No, I would not recommend this to a friend