Customer Ratings & Reviews

We appreciate that you took the time to share this with us. While we're glad to hear that we were able to get your car electronics installed in your vehicle, it disappoints us to hear that your car was kept running during the installation. For support with this, we recommend connecting with the store's leadership team so that we can directly address your concerns. Your local store's contact information can be found, here: https://www.bestbuy.com/site/store-locator/.

We appreciate that you took the initiative to share this with us. It’s always frustrating when an install doesn't go as planned and issues arise shortly afterwards. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

Hi Sean. Thanks for getting in contact with us about this. I'm sorry to hear about this experience you had. It's always frustrating when an appointment is not up to standards. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.

Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.

We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.

Hi JamesS – Thank you very much for your feedback on your recent installation. Our “free installation” promotion covers the labor to install the radio, but different vehicles do need specific parts to complete the installation. I’m sorry if this wasn’t explained to you when you made your purchase. We try to make that as clear as possible, both online and in our stores. Thanks for letting us know that it wasn’t made clear in this case.

We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.

We appreciate your feedback. It's always frustrating to feel neglected and like your time was wasted. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

Hi Mike. Thank you for taking time to reach out to us about this. I'm sorry to hear there was a lack of communication with this. It sounds like you may have qualified for a free install on a new stereo. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.