Customer Ratings & Reviews
Customer reviews
Rating 4.4 out of 5 stars with 6810 reviews
(6,810 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
to a friend
Rated 1 out of 5 stars
It’s not free
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation not free it’s just wrong advertising /////::::::::::::::
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My appointment was at 230pm and they didn't start my install for 2 hours after my scheduled time.
No, I would not recommend this to a friendRated 1 out of 5 stars
Slow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Car won’t start sometimes after radio installed!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Service is awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Theses guys don't know what they are doing. Cancelled on me twice and did not finish job
This review is from In-Dash Car Stereo Install with Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
Amp install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was charged for an amp installation and my amp was already installed in vehicle.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad coverage for car audio
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always recommend geek squad coverage. This is for my son's car audio system.
I would recommend this to a friendRated 1 out of 5 stars
Dont use them on 72nd and Doge East Store in Omaha
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am having to redo all their shoddy work. See my other reviews
No, I would not recommend this to a friendRated 1 out of 5 stars
Dd
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installation was awful and trying to get it fixed was even worse
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate you taking the time to let us know about your experience. It’s always frustrating when services aren't completed the way we expect them to, and we apologize about any inconvenience this may have caused. We have Agents standing by to help. For support with this, please email [email protected]. Please be sure to include a summary of your concerns and your full name, email address, and phone number in your email.
Rated 1 out of 5 stars
They cracked my dash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They cracked my dash everything else works just fine
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
delayed installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.still have not been able to get best buy to install
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Always something broken.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too many comebacks at this location. Not very professional.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Our goal is always to get services done right he first time. It sounds like we fell short on that for you. Please reach out to a manager at your local Best Buy so that we can work on getting this fixed for you.
Rated 1 out of 5 stars
Didn't install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't done at all. The geeks are scared of a virus
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We are certainly living in unprecedented times and we appreciate your understanding. Nothing is more important than the safety of our customers and employees. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
To busy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They was to busy to put my radio in so i had to do it myself
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. Getting your radio properly installed is important to us, so it's disheartening that we weren't able to schedule an appointment as soon as you were needing. That said, I'm glad you were able to install it yourself so you can enjoy your new radio! If you already paid for this installation, please call (800) GEEK-SQUAD or (800) 433-5778 or work with your local store so we can start the refund process.
Rated 1 out of 5 stars
Bad Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is a reason why geek squad service is free. They are useless
This review is from In-Dash Car Stereo Install with Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guy never stop looking at his phone bad customer service
No, I would not recommend this to a friendRated 1 out of 5 stars
Wow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Most Terrible experience of my life extremely unprofessional
This review is from In-Dash Car Stereo Install with Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
Not all components were installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer did not install the Mic, and threw away the box
No, I would not recommend this to a friendRated 1 out of 5 stars
Doesn’t include additional parts
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy tried to charge me an additional $170 for parts.
This review is from In-Dash Car Stereo Install with Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.screws from my door was missing. the install was not done right.
No, I would not recommend this to a friendRated 5 out of 5 stars
Great service!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with my experience at the Lakeland Best Buy. I had to drive from another town because that location doesn’t have an auto team, and I was late to the appointment, but they were able to fit me in anyway. The Best Buy app doesn’t communicate what you’re supposed to do about an order like this very well, so I ended up at the regular order pickup counter. Devin was amazing, super helpful and showed me to where the auto bay was. Seho was very knowledgeable and communicative, he asked questions and gave me updates throughout the installation, and he even recommended another install part I could get to use a usb port already in my car. Will definitely be coming back here with any other auto tech needs!
I would recommend this to a friend