Customer Ratings & Reviews

Most Terrible experience of my life extremely unprofessional

Installer did not install the Mic, and threw away the box

Best Buy tried to charge me an additional $170 for parts.

screws from my door was missing. the install was not done right.

I was very happy with the car stereo installation. The tech did an amazing job and then went the extra mile by explaining things. I was very happy with the experience. I was told to go to a car stereo shop but Best Buy was more convenient and efficient. Customer for life!

Very happy with my experience at the Lakeland Best Buy. I had to drive from another town because that location doesn’t have an auto team, and I was late to the appointment, but they were able to fit me in anyway. The Best Buy app doesn’t communicate what you’re supposed to do about an order like this very well, so I ended up at the regular order pickup counter. Devin was amazing, super helpful and showed me to where the auto bay was. Seho was very knowledgeable and communicative, he asked questions and gave me updates throughout the installation, and he even recommended another install part I could get to use a usb port already in my car. Will definitely be coming back here with any other auto tech needs!

Great service very professional. They installed my car stereo in my truck hooked everything up and it works great. This is my second radio install at best buy great service i highly recommend

They installed my car stero in my dodge challenger, amazing job no complaints and didnt take long, explained everything.

Quick and easy to work with. Very friendly and informative. Would use again.

Have them install your car stereo! Even if you think you can do it, they can do it better, faster, and more professionally. Worth it!

The installation was great! The gentleman putting this in was very kind and patient in explaining what to expect, parts needed and a thorough tutorial with my granddaughter (it was for her car) after it was finished!

all ways there when i need them and no problem they are grate thank you all

Best Buy install me radio made sure everything was up and running before leaving the store

Very quick and reliable installation of the car stereo I purchased. Service was fast and friendly.

The worker was very swift, useful and knowledgeable. Would recommend

I was beyond pleased with the service I received. Their knowledge of the product was top notch and they took the time to explain how to use it. Will recommend!

Sadly, I do not remember the names of the guys who helped work on my radio, but they were super cool. The radio I bought was from Best Buy but open box and arrived broken. We didn't know till it was installed, but the guy who put my radio in was super awesome and walked me throughwhat to do. He even put my factory radio back in so I had a radio in the meantime. The Best Buy they work at is the Harahan location, and they definley offed 5 star service.

I honestly can't believe how seemless the install was and how much time they took to familiaize me with the process and product. They really care if you're happy

I thought about doing this install myself and glad I had this completed @Best Buy! they did a nice job and explained the system well. also is a good value

Had an entertainment/GPS install done at my local BB. The tech was knowledgeable about the equipment going in, did an acceptable job for the time taken, but it appears that the job was rushed. I would however give them a 2nd chance with my door speakers to prove me wrong. I don't want this to sound like a rant as some of the work was very well done, some just appeared distracted. The rearview camera, while mounted where I asked has a large open hole with no grommet or even silicone to help keep moisture out of the license plate lights. The dash panel and face unit is not mounted flush to the dashboard on the passenger side. It sticks out about 1/16th of an inch, which may not seem like a lot, but is noticble when looking at the unit and the face plate. There are also some scratches to the dashboard, but was able to buff them out. This appears to be the case because it is required to use the factory harness for the unit but those are on still on the head unit. While I recognize my car is not the easiest to work on. A little more care would have been appreciated. Additionally instead of doing 20 minutes of pre-wiring for rear DVD or satellite radio I will now have to have someone rip out the entire headunit, instead of just being able to route cables. I will take partial fault for this since I did not explicitly ask for it, but we did discuss the fact that these would be future upgrades. Will probably use again for speaker install due to the odd sizes of the speakers and that while I am neither completely satisfied nor dissatisfied, it does come with a lifetime warranty anywhere in the country. Since that means I don't have to fix it if something goes wrong, it is a real bonus. Remember the 3 out of 5 star rating I gave is still above average and would use again for warranty and ease of finding a BB no matter where you are. A little extra insurance goes a long way.