Customer Ratings & Reviews

It's very good and works very well. It's an excellent product, it works very well and has very good sound.

Bought as a gift Grandson loves it. was easy to install and sound seems to be good. He is able to access his maps etc

I was going to do it myself, but realized I did not have the time to install my Pioneer in-dash radio. I read a lot of bad reviews on here so i was skeptical, however, i had a great experience. These idiots on here who talk about so many extra fees is because they never purchased the parts needed for installation (even if you did it yourself). When bringing it to best buy, you as the consumer are responsible for all parts needed (they obviously provide tools) Its the same when you take your car in for service at a dealer, you pay for all parts and labor.... Anyway, these guys are professionals, did my installation in 45 minutes and took time to show me how to set everything up. I had a great experience and recommend this to anyone who is on the fence about paying best buy.

Installation done in a timely and professional manner. Will definitely use again

Car stereo installation technician Adil N was fantastic and knowledgeable. He was able to diagnose a fix problem my car service center was unable to find. Got everything working the way it should. I was in and out in less than 20 minutes...I would recommend him and Best Buy to anybody and everyone. Great experience.

Kenwood in dash,Steering wheel Interface, 2-6 1/2" and 2-6x9 kicker speakers, 600W kicker amp. $1,700.00 plus of products and installation. No communication between Installers and customer in this store, very limited answers to questions and personality 0. Installation is neat and and looks very professional. Install completed in 2 separate visits. Besides accidentally (they say) damaging my car ignition, that they did replace and discount install $130.00 (takes 2 keys now to my car) There were some issues with operation that needed attention on 2nd visit and 1 or 2 more visits which seemed to be more annoying to them than me .Finally I was informed by the installer he had done all he knew to do and wasn't touching my car again ,well don't say that unless you have my money back in your hand. And yes I did loose it at that point. After what I had to say, reported it to manager on duty, brought my car home and fixed it my self. Now I have a system that looks great, sounds great, and operates great. Sometimes maybe you think your to smart for your own good. And thats all I got to say about that. I would recomend this to a friend except the experience. Maybe BB reads these maybe they don't, I don't care.

Sabatian was my tech and was awesome! Very professional and knowledgeable. Honestly he is the only reason best buy made the sale. Not only did they make a sale , but numerous sales of different components and electronics. I was just in there killing time and i was kind of interested in a new head unit but had no idea what i wasooking at. Sabastian went above and beyond explaining, took his time with me going over details, i really felt like he wasnt trying to sell me on the most expensive latest and greatest but really giving me his technical opinion on the best product for what my needs were. Because of that i sent up a appointment that night for the install, not only did i buy a head unit because of him but also a back up camera as well as all the accessories to go with both! Came back for my appointment and he did just as great of a job on the installation a well. I hope Best Buy realizes what a great employee they have here at the Harrisonburg location. Great job Sabatian!

The radio has been great and the installation dept. did a great job, very clean work and showed us all we needed to know about the radio. You couldn’t ask for a better and knowledgeable person for your shop

Great Support. Worth It. Got One error after installation.

At my local Best Buy I experienced what was certainly an up and down experience. When I purchased my new Kenwood head unit and asked for help on scheduling an appointment to have it installed, I spoke to a man who really didn't seem like he cared to help me. He just circled 3 random parts on a sheet and told me to order them then give him a call. In the end, 2 of those 3 parts were correct, and I actually wasted 2 and 1/2 hours waiting to hear that before getting my car back. Replaced the incorrect harness, and ordered the correct one. Waited about a week, then another week until I was able to get another appointment. This time, it was the same person who helped me get the correct parts named Adam. He was super helpful and stepped me through everything I can do with my new radio. Installed it in just about 2 and a half hours, and it was absolutely perfect. Couldn't have asked for a better job. Kudos to Adam who was extremely helpful. In the beginning it seemed as though it was going to be a rough experience, but in the end I got a very solid install at a good price. 4/5 for me just because of how great the end result was.

Fast and clean no expose cables or scratchs nice staff

Excellent sales and service to purchase and install new car stereo. My husband is thrilled with the new stereo in his truck. The process was easily handled by your experts!

The installation tech was friendly and knowledgeable, he did a great install and explained how everything worked when I picked up my truck

Nick at the Gainesville store did an excellent job of installing my receiver. He also did a great job of making right a disaster regarding this installation that occurred at a sister store. He and the Gainesville, GA team went out of their way to make sure that the issues at the other store did not result in a negative experience. I highly recommend them especially for replacing the OEM receiver in a Subaru vehicle.

If I buy my in dash radio somewhere else, can I still pay the 99$ for geek squad and will they put it in? Or do I need to buy the radio at best buy

I entrusted my perfect condition 2007 Shelby Mustang GT500 to Al the store manager who introduced me to Jeremy his technician. I already knew some of the challenges with installing the Pioneer AVIC x940BT in my GT500 from my research, so I put Jeremy through a mini interview and he nailed all the questions perfectly. I dropped it off the next weekend when the store in Aurora opened at 10 and he called me back 2 hours later, it's a hard install...I know I've done one and it took me 5 hours, and it was done. Not a scratch or scuff on my interior. I was so impressed, I dropped off my wife's convertible Mustang that afternoon and had him install a new Alpine head unit in it and he had that done in 45 minutes! That one was a much easier install. I could have gone to a place where they install toys in your car or the home of the 1 dollar install (riiiight...) and paid double or triple, but the Al and Jeremy at the store in Aurora did it perfect and Im so happy I went there. They completely exceeded my very high expectations.

Awesome customer service and very good product selection

THE GUY THAT INSTALLED MY SYSTEM WAS POLITE AND PROFESSIONAL.HE WAS SUPER SMART AND FAST! VERU RELIABLE!!!! THAT MAN NEEDS A PAY RAISE!!!!

Just had the Kenwood DNN770HD in-dash nav system installed in my Jeep Wrangler this week. The team did a great job - minus 2 mishaps - only 1 of which was their fault. Brought it back today - the tech Brandon in the Wilmington location was fantastic. Right away figured out that the microphone had never been plugged in (the oops on their side) and also - we researched and discovered that for amplified systems - the system needs to be hooked up to the front speakers, not the rear in order to hear the Navigation voice. All in all - it's a beautiful system - and the guys both days were professional and very clean. Great work for the price.

Great sound and straight forward operation! CarPlay and Sirius song play info display are outstanding!