Customer Ratings & Reviews

Nice guys but not a great experience at all. Potential future water damage issue. tech installed the usb port on the floor instead of in the dash/console under the radio. It's as if rain and snow don't exist.

We purchased a back up camera after Christmas and had an installation date late in January. When we arrived at the Best Buy located in West Nashville for the appointment we were told that due to snow on the ground making the undercarriage of our truck wet the tech would not be able to complete the installation. They rescheduled us for a few weeks latter. When we arrived at the second appointment we were told that all of the techs had taken a “unexpected” leave of absence and would not return until April. The Geek Squad Manger named Mathew assured me he would resolve the situation. It has now been over a week and Mathew has not done what he said he would do and I still have an expensive back up camera that is only partially installed on my vehicle. Terrible Customer Service!!

Installer was very knowledgeable about the product and the installation process, was able to recommend the necessary extra parts required to actually install and use the unit that the website did not offer at purchase.

Purchased a radio from Toyota, but it did not work out. Tech tried his best to make it work.thank you. Radio had problem.

Best Buy’s installation team did a good job on my head unit install. The first appointment half of my speakers didn’t work after the initial install so I set up another appointment and they fixed it at no additional cost to me so I am pleased with the service.

Javier Martinez at Florida City installed a replacement stero for my SUV. He did a great job, helped to show me how to pare my phone and how the station presets work. He cleaned up the his work area afterward, which is greatly appreciated! This location has an exceptional auto installation team and has for years!

It was great just didn’t have my dvd player that I had requested and the guy said he thought it would be fine and didn’t bother to call and ask first. If I didn’t ask for a dvd player I would have kept it

Thank u I love my stereo you were amazing You put it in so fast to I didn’t wait that long!

I'm very happy with the installation of my aftermarket Car Play unit. It looks good and works perfectly. I had decided I was going to purchase a Car Play unit for my older car and, after reviewing the installation instructions, realized it was not something I could realistically do myself. I'm very happy I looked at Car Play devices on BestBuy and found they offered FREE installation.

I want to thank the Lancaster car audio install team for the professional, expert, and flawless installation of my touchscreen receiver including steering wheel controls. They were efficient and the radio fits, looks, and sounds perfect. They took great care to ensure my Toyota Sequoia was as clean as when I brought it in. The 1-1/2 hour trip each way was well worth it.

I had a Pioneer AVIC-6200NEX in-dash HD Radio/GPS installed in my 2005 Mitsubishi Galant with SIrius Radio, Backup Camera, and Steering Wheel Control. The Geek Squad Autotechs did excellent job. They are professional and knowledgeable. The parts they recommended are perfect. The installation looks as good as factory provided. The HD Radio/Sirius sounds great, the Backup Camera is hardly noticeable and the backup video is automatic and perfect, the Steering Wheel Controls are more than I expected with volume, channel, and audio source selection for both Radio and Sirius. I strongly recommend the Geek Squad Autotechs for your Auto Radio and Electronics installation.

When I purchased my original deck which I had to ultimately return they said NO free installation available for months....so when returning the faulty deck they surprised me when they included installation and were able to get me in within a week. Service was great and installation perfect. Much appreciated this after a bad experience with a faulty deck and money spent at another shop to install a faulty product.

Product exceeded expectations and service was excellent

Installation date: 9/14/19 2:00pm The Geek Squad in New Braunfels, TX are incredibly efficient and knowledgeable in their craft. They installed a new Kenwood radio in my car in record time. They were more than generous with their time when it came to explaining how all the buttons, gadgets, and programs worked on the fun and technologically advanced system. I was especially impressed by the clean, orderly service area and admired the way the two gentlemen tech installers seemed to take great pride in their work. Thank you Best Buy!

It's cool. My daughter is happy. There needs to be more transparency when ordering on the website. I shipped the radio to her and she ended up needing a lot more parts than what the website stated.

My salesperson was Jason and I want to start off by saying he was super helpful and new his stuff! If it wasn’t for him I probably would have not done the installation at all….also super thanks to the Geek squad Jason And T for the great job I love the turn out and I truely recommend anyone else looking to do this to go for it!

I went in to purchase a Kenwood navigation unit to take it to my regular guys to install it. The car audio guys were very knowledgable and convinced me to let them do the install. They ended up installing my head unit, amp, and headrest DVDs that I brought in as well. They ensured the XM, OnStar, steering wheel controls, Bluetooth, AND to my surprise, the factory USB port. The manager, Kyle, and his assistant Jailen were awesome! I even took it back the next day to have them tint my windows. Now, if I could convince him to start building speaker boxes their shop would be the total package! Great job guys!

Other than taking a little longer to install than represented, the installment of my JVC system into my 2003 Sequoia went seamlessly. I really appreciated the tech keeping me updated on the progress. The installation was very neat and the tech took time to show me features of the JVC. Good experience overall. Cheers

Recently had new head unit pluse back up and dash can installed on my jeep at inataller at the pinole location .the guy did an awesome job and went out of his way to make aure it was done correctly.

Dan the auto geek did a very professional an neat job installing new radio and speaker in my vintage car. The speaker was a very t job for anybody and he did it with ease. Would recommend auto geeks anytime especially dan