Customer Ratings & Reviews

I bought a new car stereo & backup camera from Best Buy & had them install both units. My vehicle was a 1999 Toyota 4Runner. Initially had installation problems due to an improperly installed car alarm previous owner had installed. The service tech "Angel" troubleshot my issue until he solved the problem. Thanks again Angel T.K.

We had a little "false start" due to a misunderstanding with the person scheduling the visit, but the work was completed perfectly and on time. The new Pioneer had unit works perfectly and gives great sound going down the road. Thanks gents!

Kenny with the geek squad did an awesome job with the instillation. Super quick and everything works perfect. Even came outside to show me how everything works. 5 stars.

The Geek Squad Radio Tech was AWESOME!! He was very helpful and took the time to go over things really good.

The installer did a great job and was very clean. Everything works perfect. Do not have any issues. Also show me how to use the radio.

I recently got a radio installed in my car and my guy Jory did a great job and even ran a couple extra wires for my subwoofer and had my radio all set up to use.

The service was excellent. The Tech was very nice and explained everything about the product and installation, Very happy with the service

They did a good job on my car and they did it quickly too.

The stereo installation was fast and easy. I brought in a stereo I had already bought off of Amazon. I'd say it was done in about an hour and a half or less. The install guys were nice and made sure to communicate very well. They assured me that if there were any issues to come back and they would take care of it. Overall great customer service!

I brought a online radio off ebay didnt work, so i purchased one from them free installing even though the hardwear cost money. I dont have to buy it ever again tech installed it for me im going back when i purchase my new one.

I have a 2010 tundra and the guys at the Stafford, Va Best buy Did a wonderful job on my truck they went way above and beyond!!! I had a double din head unit install front and rear speakers also amp and subwoofer sounds great and clean thank you guy your the best will alway have my business.

Very pleased with the car stereo installation by Ryan and information about the warranty that he provided. He was very knowledgeable and took time to explain how to use the stereo. He is very nice and professional and I would highly recommend to others.

The staff that installed my car radio were very friendly and displayed a positive attitude when answering all my questions.

i love this radio beat price and decision ever i can play my music off of my phone and answer my phone i love using the back up camera

I have had many radio installations done by Best Buy over the years and they do a great job just like any other install place. I purchased an Android auto unit and they installed it great with no issues. I love my new unit and I would highly recommend Best Buy to do the install.

Gregg (installation guy) was so helpful and really nice to deal with, but unfortunately he did a poor job. I went to Best Buy trusting that a high quality job would be done to realize afterwards some cable connections were not done properly. Hands free and GPS nav voice were not working. I live in Montreal so I went for the day to the store to have my stereo/nav unit installed. I bought a Clarion NX603 as well as an interface so it could work with my Jeep Commander (I didn't buy these at Best Buy). My appointment was at 2:45 PM but they received the car around 3:15 PM. Work was finished around 5:30 PM. Gregg mentioned this was the first time for him to install a Clarion stereo and that as well as the interface I brought, but that with the instructions everything should be fine. We tried out the stereo, CD, radio, Nav (map) and everthing looked good. Just after leaving, I realized something was wrong with the installation as the Nav guided instructions were extremely low as well as the incoming volume for the hands free calls. So I went back, but Gregg told me he did the installation as instructed and that I needed to contact Clarion directly as it was part of their settings. He didn't even bother into see what was wrong. So I left and went back to Montreal, and what a surprise that I went this morning with an installer here to find out that the cables were installed wrongly and had to pay $80.00 for this to be fixed. Now everything works fine. Best Buy charged me $100 installation + $70 for connecting steering wheel controls (I provided everything, including cables) and now I had to pay extra. Extremely disappointed with Best Buy and their service.

The Gents in the shop did a great job and gave me a full tour on the use of my new receiver.

Watch out. So ive used best buy before. I thought this time would be different. I had a unit installed and they claim free installation. Be sure you check and double check with them on everything you need. I ended up having to buy an additional item and pay for its installation even though when you buy it online it shows everything you need. Now i see that the xm radio doesnt work when the previous radio had it. Now ill probably need to go back and pay for this additionally as well.

I bought a stereo system listed as "Nav Ready" and then scrolled down and saw "Nav Ready" in the description. My failure was not reading the fine print to see that I needed another part to make the Navigation work. The piece required to make the Navigation work costs the same amount as the stereo ($400). When I called and spoke with the Geek Squad representative prior to ordering all of the parts, he named off everything I would need based on my requirements, but did not mention the AVIC-U220 as an INTEGRAL part for Navigation. Also, the Geek Squad installed it incorrectly and now the battery drains if the system is not turned off prior to exiting the vehicle. There is another part to beware of when dealing with the Geek Squad, when they say "around four hours" for the installation, they really mean "we are keeping it for the entire day and not going to call you until we close the shop so you cannot check the installation or make sure that eveything works correctly prior to taking control of your vehicle".

The agents were very helpful and nice. I highly recommend them for your installation.