Customer Ratings & Reviews

They did a great job installing. Works perfect.they worked with us to get it installed as quickly as possible

My tech was super nice saved me a bit of money on my radio system

The installation was performed as promised. The tech was very knowledgeable

They did their best but there wasn't a lot of material on how it would work on my 2014 F150.

This review is for an install by BestBuy for a vehicle aftermarket head unit/stereo. The install was fine upon receipt of the vehicle but the remote audio controls on the steering wheel stopped working. I took it apart and was appalled at the awful hack job on the stock wiring harness. Wires were cut and left disconnected, and some were tapped and then they cut the lead. Obviously, someone who is not an expert did the install as they were hunting for the correct wires to tap to make the steering wheel audio controls work. They actually cut wires, twisted and use some loose electrical tape which is what came apart. I corrected their hack job on my wire harness as the factory radio would never be able to be reinstalled. I would not allow them to do work again on my vehicles unless the install manager had me approve their work before reassembling the vehicle. I am sure some the install techs can do good work but not whoever did this job. The Sony head unit is great but the poor-quality installation is why I give this 1 star.

The team at Best Buy was wonderful! Jeni walked me through the whole installation and was super helpful!

I had an appradio 4 installed in my car. i got the this unit specifically because it has carplay. geek squad installer guy did not install the usb cable in correct port, so car play didn't work. had to go back and have it made right. to his credit, geek squad guy reinstalled it correctly with no additional cost.

Young Man was Great! Polite and professional. Followed up to make sure all my questions were answered.

The agents did an outstanding job. I highly recommend them!

I wanted to treat my daughter to a new car stereo and backup camera for her VW beetle. She's new to driving, and this is her first car. I was recommended I go to Best Buy, as they do a free radio install if you purchase the stereo from them. When arranging it, I spoke on the phone with a helpful lady who sent me an inventory list of all the things i needed to buy beforehand, which I did. She also areanged my appointment, which didn't go quite so smoothly - I wasn't able to go to any of the Best Buys I usually am in the vicinity of, but she still managed to set me an appointment at one in Lanham, Md, which is about 40 minutes drive. I also was a little surprised that I had to book it almost 7 weeks out, as they were apparently full until then. Either way, I made the appointment and informed my daughter that we would have to wait. The week leading up to the appointment I was sent several reminders via text and email, which I forwarded to my daughter as she was the one driving up there on the day of. They recommended she get there at least 5 minutes ahead of time, but she planned on making it about 15. The morning of, while I was at work, I received a phone call 30 minutes before the scheduled appointment, at 11:15, that there was an "obstacle" - they were doing construction at the Lanham facility, and the person who performs the install was working in Wheaton, Md, and she would have to drive a further hour to have her radio/camera installed. Not only would she have to drive on the DC Beltway for her first time to get there, she would have to face rush hour on the eay back. When I called her, she was 10 minutes from Lanham, so she opted to turn around and just come home, uncomfortable with the extra drive. Why wasn't I notified sooner so I could have planned accordingly? This was SO unprofessional on Best Buy's part, and now I'm stuck with $600 dollars in equipment and no currwnt appointment. When I tried calling back, I was on hold for 10 minutes, bounced between two customer service operators who said there was nothing they could do except forward my call to Wheaton, which I asked to do - to which I got no answer and had to leave a message for which I still have had no response. This is what I get for trusting a big box store, rather than going with a local place to do it.

It was very reassuring working with professional knowledgeable installers. They definitely know their stuff and helped me not only understand my options but gave great advice besides the fact that they installed my unit in a professional timely fashion

The team did a great job! Very professional and courteous!!

The agents installed my item with a minimum of delay and there was no evidence that any work had been done. Just the way it should be.

After being very surprised paying all the "hidden" fees and adapters, I suspect quality work. That night, I realized some of my climate control lights and air condition light now do not light up. I called back the next day, and they said they were busy and can't get me in for 2 weeks. Do they know exactly what they're doing back there? For the price I wasn't pleased with quality of work and having to hassle with taking my vehicle back in.

I wouldn't let anyone but boardman, ohio best buy touch any of my vehicles, they are the best

Great people and good work going to be coming back soon

I took my car here on a whim not expecting much out of a big box store and I received more than what I was looking for. The install was nearly done and everything works properly. I am pleased with my experience.

Awesome customer service very professional and knowledgeable

Excellent service, Kegan at Niles store is an awesome tech who really knows what he is doing and his partner, Jason is equally helpful, knowledgeable - Great job, fast, efficient service guys !!!

Nice work Geeks! Install time was near exact to the estimate I was given. Everything looks great and works as promised.