Customer Ratings & Reviews

Joseph did a great job. He completed my systems to match my work and home needs. I needed help He was sure that everything was configured and I knew how to use it.

A Geek Squad member came to my house and set up my new computer and backup storage and downloaded all my information and files from the cloud. He was friendly, very knowledgeable and tolerant of my many questions. I will always use Greek Squad help with any new products from Best Buy.

Antonio was professional and very thorough in accomplishing my request for assistance.

They were very good at transferring everything over

Excellent service and i helped beyond what i was expecting. He also was patient with me and showed all that i needed to do. I was very pleased with his work.

Te trasferred information from the old computer to ther new onel

Data restoration and transfer from one Apple device to another: laptop to iMAC. Took some work but Kason was just great. Kason then helped my wife with her iPAD. Just a great job!!!!

Was excellent. Answered my questions. Explained everything. Sorry don't have his name.

We purchased two new HP CPUs, Windows 11 Pro, and Geek services to install the Windows 11 Pro on each of the new CPUs at our Green Bay, WI store. Due to the fact that we have a large number of photos on each of the CPUs we were replacing, we also bought Geek data transfer services for each new unit. We brought the new HP CPUs to our home and we were told Geek Home services would come to our home on a date out about three weeks. On the day before our Geek services were to arrive, we were informed that there were no Geek service techs available and we were given a new service date that took us out two additional weeks. On July 10th, the day our service was to begin we were called by the tech to tell us that our original purchase for the CPUs and the Geek services was incorrect and that we would need to pay more money and that if we could not afford or were unwilling to pay the extra amounts now being quoted, the tech would not come to our home. After agreeing to the higher charges, thinking there had been an honest mistake, we agreed to have the tech come to our home and to pay the additional costs. After arriving at 10:00 AM the tech began working on the installation of the Windows 11 Pro and data transfer from our existing CPUs to the new HP CPUs. To cut to the chase, after 9 hours of work in our home, the Windows 11 installation appeared complete but the data transfer was a mess. The tech had moved our photos and files to the cloud and they showed up in multiple places on our CPUs and not in any order. Many files did not transfer and some that did could not be opened. Remember these are just pictures and mostly Word files. In addition, my wife could not connect to her printer or scanner. Notices that we had exceeded our allotted cloud space began appearing and the files we could see could not be accessed or modified at all. Before leaving our tech told us again that we had still not paid enough and we would need to be charged for additional services and an accessory data storage unit. We were also informed that this was our tech's first home visit without other Geek Squad members being present. To say this was a worst-case experience would not be an exaggeration. Within an hour of our tech's departure at 7;00 PM that night, we were able to reestablish my wife's connection to her printer and scanner and we then waited for our first opportunity to have another Geek Squad member come to our home to essentially start the data transfer over again. Fortunately, we had backed up all our pictures and files on thumb drives just for this kind of incident and we could still function. By starting again with our old CPUs our tech, Justin, was able to begin the data transfer process again and after about five hours both my wife and I had our pictures and files moved from the old CPUs to the new HP units. All our data was retrieved from the cloud and it would all fit onto the new CPUs. I did ultimately purchase an accessory storage unit to have storage capacity for years to come. Justin left around 3:00 PM with a promise to call the next day to ensure all went well with the Windows install and the data transfer. After Justin left, we found that my wife was once again unable to connect to her printer or scanner. After calling it a day she was able to reconnect the following morning on her own. It is now about two weeks later and Justin's promised call never came. Fortunately, we have sorted out the issues we were left with on our own and our system seems to be operating properly now. After paying more than $600 in Geek services and living with the issues listed above, we have never had any further contact from those at the Green Bay Best Buy where we purchased the HP CPUs and the software or the Kohler, WI Best Buy from where the Geek Squad was headquartered. While Justin did a good job of getting us back to something close to normal, I would be very cautious in using Geek Squad home services and more to the point, I would ask about the experience of any Geek Home Squad member who might be sent to your home. By the way, the phone numbers we were provided to use for questions or concerns connect only to an off-shore phone bank and they were not only unaware of our issues but could not give us the contact information for those in Green Bay or Kohler who may have been able to assist. We learned a costly lesson about in home Geek services and to this day, no one from either Green Bay or Kohler has ever reached out to us.

The Geek Squad agent finished successfully transferring all my data and programs from my old Windows 7 PC tower to a new Windows 10 PC tower. Now I am up-to-date with most technology, thanks to Geek Squad!!

the data transfer got interrupted somehow and my documents and pdfs from 7/25/2013 through present did not copy to the new computer, so I had to do that by myself

I purchased the data transfer services when I purchased a new laptop. The Geek Squad tech who delivered and setup my new laptop, was very helpful and the data transfer went pretty quickly. I am very happy that I had this service.

worked out great. They arrived right on time and completed the job in no time at all. I would recommend friends to have Geek squad install their new equipment.

The agents did backup of data to exterior hard drive. They were great and very professional!

The Agent transferred all my data in no time! Very professional, I have already recommended the Geek Squad to Friends!!!!

The young men who came to help me were very respectful and knowledgeable. I would recommend them to anyone.

Jonathan did a great job setting me up with my new computer. __________________________________________________________________

Went to store to pick it out and was greeted by very helpful personnel. Back up harddrive worked great.

Running much better. Relocated plug in file so I know when it is off or on.

Joe was very patient and did a wonderful job setting up my computer, monitor, printer and explaining what he was doing.