Customer Ratings & Reviews

Geek Squad did a good job with helping me with IT issues. They are a God send!

backd up hard drive. did a nice job,was able to use info

Data transfer was not completed correctly. iTunes was not transferred in entirety. Second service call also failed to install correctly. Ended up doing myself. Will not purchase from you in future. Installation was the only reason I went to you.

the representative performed all the necessary projects to get me up and running

It was awesome to have this done for me. Saved me so much time. Technician was on time, personable, and knew what he was doing. Such a relief to just sit at my new computer and have it ready to go!

Not a happy camper at this writing. On Dec 22nd had techie appointment to set-up new HP desktop. Techie downloaded data but as it was in process the carbonite & webroot froze at 64% transfer but techie had already left the premises. I have not used my new HP desktop to the fullest since Dec 22nd. I've contacted the techie but he's so booked and did NOT have any availability for a month. Sent techie email yesterday reminding him of this incomplete home set-up that was paid. NOT easy to contact someone local at Geek Squad for customer service. Please expedite and get someone here to complete the transfer & set-up. Much appreciated!

I had a Geek Squad service provider David come to my home to transfer information from my old computer to my new computer. It was a lengthy process, but was successful. Very helpful.

In home set-up scheduled. Tech arrived and said he could not transfer data (although I specifically mentioned that when I purchased the service. At almost 80 years old, 4'11" and a little over 100 lbs. I had to lug it into the store, was told it would take 3 days and received notification later that same day that it was done, so I had to trudge back. Another tech arrived, about a week later and said that he usually installed home theaters and was not skilled in computer set up. Additionally I was as not told that my Webroot would not be transferred to the new computer. Spent an hour today on line trying to accomplish that only to be told by your rep that I would have to lug it in again. VERY DISSATISFIED.

All data were transferred ok. Reminders of scheduled appointments were kept on time.

They were able to save all the data on my new, but dying, machine and transfer it to a new one with good hard drive.

Geek squad agent was very knowledgeable, transferring data from old laptop to new one was not an easy task, but he managed it and kept all contacts and other information.

I was told that my browser, bookmarks, email and addresses, passwords, and photos would transfer. Well below 100GB. I had already payed when the agent said sometimes it works and we'll just have to see. I lost everything except some photos. I had to reenter everything from memory. A waste money and time. Could not get a refund. Highly dissatisfied!

The agent came to the house and did a transfer and backup to the new Easystore 1TB External USB Portable hard drive. Great customer service.

If I could leave a zero I would. Never showed up for the appointment, never called nothing. They were to do a data transfer and printer set up. I called the 800 number about 2 hours after the schedule time and the person I spoke to tried to call the tech got no answer. Said they would contact the supervisor to call me never heard a word. Had to end up going back to the store the next day. After 3 trips to the store I got my computer taken care of.

Had a very good experience after a very frustrating interaction with the phone people I was very please with our tech. The process went well and I have nothing but good things to say about our actual experience.

Not all of the information was transfered on the first visit.

Excellent experience and would highly recommend our tech.

This service was so helpful when I needed to set up my external hard drive. I am new to some of this technology.

My computer set up, and data transfer which was set up for today. The tech never arrived. I had to call to find out what happened. Turns out the tech had an emergency. No one called me to let me know what happened. Now I have to wait another week! Bad communication, shows disregard for customers. Sorry I bought a computer from Best Buy.

The agent connected an old HP printer to our new iMac. A great job saving us the cost of a new printer.