Customer Ratings & Reviews

Store visit for purchase was excellent, went home with new printer. Samsung lap tap was delivered on time to my home - ALL GOOD so far. GEEK SQUAD was scheduled for data transfer and installation. The GEEK SQUAD failed to show up for the Saturday appointment although confirmation was received the day before. I went back to the store an hour after the no show , and talked to several people . No explanation could be provided as to why my appointment was cancelled although at least 2 employees searched records for a considerable time, and their manager was consulted. No explanations or apologies were given. I RETURNED the printer and computer that day , and I remain unhappy at this time .

agent extremely helpful, even calling me back to follow up

Thanks to this purchase and the amazing Geek Squad technician who helped, my photos and videos are finally all backed up!!

This was to be the second time to try to get them to our home to do this service. They again did not let us know so when I called to get the time of the appointment, I was told they have to reschedule. This will be my third try at an in-home service. I just wish that id they no longer do in-home service for long-term total tech members they would just admit it and not put us through this continued frustration.

I had to come back to the store many times to get things fixed. I think when I had a failure (could not access my computer) you should have sent a person out to fix the problem.

The agent was very kind, and explained everything he was doing.

Very professional and knowledgeable.set up went smooth.

Geek squad transferred from old computer to new Dell. We had a very old computer.

The agent connected our PC with such professionalism. Excellent job!

Geek squad was good about appointment and on time. That’s where the good ends. They asked if I had an external drive to use which I didn’t and were happy to sell me one for $50. I assumed they’d bring a data cable or at least include a drive in price but no, that’s extra. I had moved all pertinent data folders to desktop previously so all they did was insert drive, click copy, click paste. They then tell me “well we’re not going to sit here and wait for the transfer to the drive to complete so if you have questions after it does, here’s a number to call”. It was an ABSOLUTE waste of money. $200.00 for 15 minutes and an external drive. NOT happy.

Best Buy is just that! THE BEST! They know their computers!

Very courteous, most of al lvery knowledgeable. Would recommend

The agent transferred my data from old computer to new one.

Henry is the best! Knowledgeable, communicative and patient.

It was fine. Sorry if that's not evocative enough for you.

Worth the money...................................

My TV works wonderful even with out WiFi. That’s coming soon. Thanks

Very polite, knowledgeable and helpful. I felt comfortable with the entire service

Very good service. Representative was knowledgeable and polite.

The geek. Squad sent to the house were good but they needed memory space that they ordered for me..when I look my old computer and memory to your Tyson’s location and made an appointment with the geek squad. When I turned for the appointment they kept me waiting for over 40 minutes and after cursory exam they told me they no longer do apple. And suggested I take the whole thing over to apple . Great service!