Customer Ratings & Reviews

EVERYTHING IS WORKING JUST FIND. THE GEEK SQUAD HELPOED ME WHEN I NEEDED THEM.

Matthew backed up all my data from my old computer, he done a wonderful job

They were on time and set up the tv quickly and showed us the features

Horrible service and inept personnel on chat room service. Called for help and waited 23 minutes to talk to someone and I finally hung up. Don't know how you stay in business. I paid for in home installation in the amount of $378.85 fpr the service and I want a refund.

Good help good job good guy very knowledgeable great

I waited all day for them to arrive. They never showed!!! This was the second time. The other appointment was scheduled in March which they did the same thing. I called their office 3 times. The 1st time they put a note out to them. The 2nd and 3rd time they kept disconnecting me and never called back.

I had to have them come out again. Julie came out and got boy computer fixed.

The guy connected my new desktop computer and transferred over oh my data

I purchased both the setup and data transfer. My primary focus was to learn how to transfer data. I expected the Geek to explain the process to me. He did not explain anything. For the amount of $$$ I spent, I was completely disappointed.

Successful install of new computer! Friendly service.

Have been disconnected several times from Geek Squad, have a recurring issue with non functioning photo app on my new computer, often have periods of several days when unable to access photos or add new ones to computer

My data was not completely transfered. I called and made a second appointment. My original person did not show up but sent some one else who knew absolutely nothing. I have no contact list or email folders. I am very displeased.

Mostly thorough, but did not transfer my bookmarks over.

They were a no show. Cancelled my appointment day prior to their arrival with no good reason. Bad business.

I paid for this services and it is not complete please call to re schedule ASAP

Horrible service. Geek Squad did not show up for scheduled appointment.

Geek squad when trying to transfer files from our old computer, lost our files and we were unable to re create. never use them again!!!

Not good...................................................

Lousy service never showed up, terrible customer service!!!

I had an appointment for 3 weeks, on the day of the appointment Best Buy called and cancelled when they should of already been here doing the transfer, then they argued that we didnt pay for it anyway, so we would not be refunded, although we did pay for this service even having the geek squad membership. I am not sure why we buy the geek squad membership every year but still have to pay for them to come out. We probably will go elsewhere from now on, they do not appreciate their customers like they used to. Seems to be the case everywhere you go!!