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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 623 reviews

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93%
would recommend
to a friend

Customers are saying

Customers are satisfied with the in-home data transfer and backup service, particularly the speed and efficiency of data transfer. Customers also appreciate the technician's knowledge, the ease of use, and the overall service provided. The setup process and the professionalism displayed were also well-received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 623 reviews
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Good value

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service. Knowledgeable in everything. Good quality and good value

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 4 out of 5 stars

    Computer now works

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jose, the Geek Squad member, helped me solve issues I was having with my computer set up. In the end, he told me I needed to purchase a new keyboard, external hard drive, etc. I was able to obtain a new laptop from my son, who had only used it for a year. So, Jose transferred my data from my old one to this new one. Unfortunately, I keep finding things he didn't download, like ZOOM, Drop Box, and others, so must then contact my son who can walk me through adding them, now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up our new desktop.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Agent was on time, friendly, very knowledgeable, and quickly took care what we needed done. This time, as always, we are extremely happy with the Geek Squad in- home service.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Geek squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Transfer of files x2 appts and removal of hard drive

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Geek Squad Laptop data transfew

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Darin is the best! The store had my 2 laptops for several days and said the laptop hard drive must be damaged because they couldn't transfer the information from one laptop the the new one. Darin did the transfer in about 15 minutes. Absolutely happy with the results. Thank you, Darin.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad was Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad person was amazing. She got everything set up and was patient in showing me how to access things.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A sudden surprise

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The rep was great and we were very pleased with his service. We were surprised to find out however that the home visit WAS NOT covered by the service plan we had purchased along with an Acer computer back in July. At that time was indicated as a covered service, which was why we opted for the plan to begin with. Apparently this was something that had changed around June 17. We grudgingly did pay for the service, and we did subsequently cancel the plan on a pro-rated basis. So the bottom line is that we had great service, and basically paid for two months of mis-represented service.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    COMPLETELY SATISFIED AND HAPPY

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was excellent. Everything went smoothly with no hiccups. The Tech, Luke, was wonderful and very accommodating. He was prompt and extremely knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Geek Squad Rocks!!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Total plan and have be very happy with the service that we receive. It has been well worth the money we played or this plan.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Smooth data transfer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was efficient and thorough when he transferred my data from the desktop to my new laptop. He took the time to show me how to navigate the menus and gave me tips on how to get answers to my questions quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Would want the same tech again, if possible. james

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once again, everything the tech did was top notch from the time he arrived until he left. He made sure everything was in working order as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Answer to All

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, friendly and KNOWLEDGEABLE. Solved everything requested with instructions and answered endless questions with a reminder to call back if we had any problems after he left.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Geek Squad fixed our connections

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek guy (Kevin) was the best! He not only transferred my data but advised us on security software, checked our eero and printer connections. Signed up for the yearly Geek Squad coverage and am really happy I did.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Great service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent arrived when expected, was courteous, and job was completed very quickly. My old computer equipment was taken away to be disposed of property at the store which was a bonus.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Geek Squad transfers data quickly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Data transfer went well. However more prior information regarding the transfer would have been appreciated by me. Receiving information in advance is advisable, such as, what can be transferred.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    GEEK SQUAD ROCKS!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A BIG SHOUTOUT TO THE GEEK SQUAD!!! They were there promptly and did not hurry us. Knew answers to all our questions. Very helpful. Couldn't have done it without them. Dennis Osborn

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superior help with a computer problem snd others…

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will never choose another. BestBuy’s Geek Squad, in my opinion, is the best out there. Thank you

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Transfer of data great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adam transferred my data onto a new computer, quickly. He listened and got everything in order. Appreciate his competence.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    First time a charm

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time was a charm, the excellent service was even better in our house. Our agent was poilte and professional, but even better...he was COMPETENT! We had a new laptop set up and converted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    no title

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great very professional worked quickly no hassle, no fuss

    I would recommend this to a friend