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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 159 reviews

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94%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the data transfer feature, with many reporting complete data transfers without issues. Customers also appreciate the professional and friendly service provided. The knowledge and helpfulness of the service, as well as assistance with computer setup, were also noted as positive aspects.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-159 of 159 reviews
  • Rated 5 out of 5 stars

    Perfect work on computers

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent work of Geek Squad worker. Everything perfect and very patient and complete in explaining processes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Daniel from Geek Squad is the man!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. Daniel answered all our questions and didn’t leave until we were all comfortable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installer was the best

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent, Johnathan, transferred all the information and helped me find it once it was transferred

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New computer setup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always very pleased with the efficiency and competency of the geek squad techs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Resolved All My Issues!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad has done an AMAZNG job repairing all my issues on both my PC and my MAC!!! Really happy and satisfied!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great tech service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tech was able to retrieve documents from my failed computer and saved me a lot of time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Starting new computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got my computer up and running with backup disc installed too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad knew how to do everything I needed done

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was awesome. Very very helpful. If I ever have a problem I want him back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent setup our in-home data transfer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and professional agent explained every detail about data transfer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The agent installed switch between two PCs.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent is knowledgeable, professional and always arrives on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Repairs To MS Outlook

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    John Lincoln did and excellent job of fixing my problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed Backup Drive

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As far as I know it's working as it is supposed to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GreAt service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, very proficient. Tech was very courteous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great personnel

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great help. All went well. The backup was successful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Melvin was great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Melvin excellent Technically proficient respectful

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not good at all from my Mac mini and Samsung smart

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good for my Mac Mini and Samsung Monitor. I spent $350, and they have been here 3 times, and the Smart monitor is still not set up correctly. When I turn off my Samsung TV, the Monitor goes off. Also the monitor is set up more for TV streaming than computer use. If it goes not TV mode it is very difficult to get the computer monitor aspect working. They "set an appointment," but Geek Squad said that it "wasn't on the calendar" when they didn't show up for the confirmed time. Perhaps some of this could've been avoided if they had looked at the specs on the monitor and not just plugged it into my TV and handed me a new remote. They really didn't know anything about the monitor setup. I have a temporary workaround until I get through to the right person at Samsung to help me straighten this out.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Zoom meet help.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apparently the service scheduled to finish set up at home woneone there cancelled, & my ability to attend 2 meetings/zoom was also disabled.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Computer setup

    Rated 1 out of 5 stars

    Request not recorded properly and NOT honored

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had explicitly requested an in-home set-up of our new computer and the transfer of data from our old one. The agent said his work order only covered the set up and he did not have time to transfer any data. Pretty uncooperative and very frustrating.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They transferred the information but I can't use or get to it. When I picked up my new hard drive, they didn't show me where it was or how to get to it. We had a tech come over but he couldn't help with the problem

    No, I would not recommend this to a friend