Customer Ratings & Reviews

I won't mention any names but the rep could not get the phone to work and sent me over to T Mobile ( I had sprint) after about 3 hours the rep at T Mobile finally got the phone to work. Later I tried to go to another carrier and it was with negative results.

In store mobile set up was not used because I was told I would need to subscribe to tech support to have this service for free. In the past every time I’ve purchased a new phone the mobile set up was included. I was disappointed with this change.

Nothing but problems at the store. Delayed release of item due to computer glitch, even though they had receipt of payment in hand. Tech department was unable to honor appointment and after 90 minutes of semi-service with no results, I left and had product serviced elsewhere.

In store setup was the worst! We spent hours in the Covington, LA store. Nobody knew what they were doing and the associate who was helping us decided that she would leave and go home instead of completing our activation process. Horrible customer service

Handed me the phone and told me I was good to go with the provided sim. The new sim was not activated and I needed to go to T-mobile anyway to get the phone turned on. Just going to stick with the retail stores next time.

I really didn't need help and could have done the whole thing myself but wanted to make sure I had backup in case there were any problems. I really didn't want to hear the associate repeating that we don't do this. I just spent over $1k.

the cellular sales manager at the N. Wichita store does not know what she is doing, i am still fighting best buy over charges for item that was canx and they still want be to pay for, next step is to take them to small claims court.

No one available in the phone area when I arrived for my my appointment to set up my new phone. I was told I had to wait for 90 minutes for someone to arrive. I went to my carrier to set up the phone.

My phone was available for pickup but they couldn't scan it. It took over half an hour just to get the phone so I missed my appointment. The geek squad guy totally blew me off when I tried to ask him a question.

Walked in with a 30 minute appointment that had been set a week in advance. Nobody was available until 2 minutes before the end (and I had to move on to my next appt). And he seemed confused as to why I was unhappy.

Even though I set this up for my store pickup I still had to wait in a ridiculous line and started nearly 45 minutes after my scheduled time. Not sure why they offered this if they weren't going to even do anything about it.

Took almost two hours for setup just to leave and discover they did it wrong. Had to go to a Verizon store to have it correctly done later that evening. Terrible experience.

Even though I made an appointment, I waited at least 45 minutes before I was helped. My suggestion would be to nix the option of allowing people to make appointments to keep their expectations low.

They said the could not help me because I had and android phone you should have someone who could transfer info from android to iphone not happy

Appointment scheduled in advance. Arrived on time and directed to the line where we would have been without an appointment. Waited over half an hour in line. Why did we have an appointment?

Felt rushed. They gave me my phone and a paper of instructions on how to activate it myself. Hope they don't do this to anyone who actually needs help.

They did not offer this, told me to do it myself. Can’t give more than 1 star for no service.

no bueno...waited in there forever and still ended up doing it at home myself wasted nearly 2 hours

The employee was trying to do her best. But I had to wait 3 hours while they kept trying.

Phone is still not activated. No one on store or on the phone can figure out how to activate it.