Customer Ratings & Reviews
Customer reviews
Rating 4 out of 5 stars with 384 reviews
(384 customer reviews)Rating by feature
- Service3.8
Rating 3.8 out of 5 stars
- Professionalism4.0
Rating 4.0 out of 5 stars
- Expertise3.9
Rating 3.9 out of 5 stars
to a friend
Rated 1 out of 5 stars
Mobile data issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone sometimes stops working, soI have to turn it off and then on again.
No, I would not recommend this to a friendRated 1 out of 5 stars
Too long of a wait
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took way too long for someone to help me. I guess I didn't look like someone who was going to spend money
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for reaching out about this! I'm very sorry to hear you didn't get the help you needed when in the store. That's definitely not the level of service we aim to provide. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No help at all
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had and appointment but no one was available. Set up on my own at home.
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation Date should be immediate
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The set up date should be immediate when you get the phone.
No, I would not recommend this to a friendRated 1 out of 5 stars
I Phone 11 issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife lost all her passwords and phone still does not work properly.
No, I would not recommend this to a friendRated 1 out of 5 stars
Setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Phone was not set up and came with the wrong sim
I would recommend this to a friendRated 1 out of 5 stars
Never happened
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The morning we were to meet, they stopped in store support. Set it up on my own.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. We are all certainly living in strange times right now and we appreciate your understanding. We apologize for the inconvenience, but are glad to hear you got your device set up. If you have any questions or concerns, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Joke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still not hooked up to this day staff said I would have to take it to a core store
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. We expect our associates to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
no help
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.phone activation issues. no one helped at best buy
No, I would not recommend this to a friendRated 1 out of 5 stars
In store help
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was very under impressed with the service provided on this visit.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. It's always frustrating when your appointment doesn't go as planned. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
they did not help me set up the phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i cannot even get into verizon , it does not make any sense . i will
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
upgrade took to long
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was in there for over 2 hours while my phone was being upgraded
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Jacqueline. We appreciate that you took the initiative to share this with us. I'm sorry to hear about the lengthy wait to get the phone upgrade. It's always frustrating to feel like your time was wasted. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not helpful at all. I went to the Verizon store
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went to Verizon for them to help me set up my phone.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We're sorry we weren't able to assist more in the store. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 5 out of 5 stars
Trade In Staff is Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The trade in staff at the Goleta Best Buy was amazing. I was in and out of the store in 20 minutes. They were very efficient and helpful in helping me get my new phone set up.
I would recommend this to a friendRated 2 out of 5 stars
No help with data transfer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While I was assisted with the installation of the sim card and setting up my phone with Verizon, I was disappointed when the employee assisting me told me that I needed to purchase additional iCloud storage to transfer data from my old iPhone to my new iPhone. She did not offer any other solutions, and when I told her I was not interested in purchasing additional iCloud storage, simply handed me my new phone without any data transferred. Luckily I was able to figure out how to transfer data on my own at home (without buying additional data).
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 5 out of 5 stars
I Phone 12 Pro
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new phone and the store representative who helped me set up did an amazing job.
I would recommend this to a friendRated 3 out of 5 stars
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They canceled my appointment saying the store does not do that...
No, I would not recommend this to a friendRated 5 out of 5 stars
Service Truly is... The Best!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Service! Quick - Easy - and Polite and Respectful.
I would recommend this to a friendRated 1 out of 5 stars
iPhone pro max 14 from team mobile Best Buy agent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been BestBuy customer for a long time. I recently bought phone through team mobile in store. The representative from Best Buy messed up so bad I have spent over 8 hours on the phone and 4 extra visits to the store. I had to lose all that time and additional money. The worst part was how the entire time not once was an apology offered. It was a horrible experience.
No, I would not recommend this to a friendRated 1 out of 5 stars
Rude manager
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We went to look at Refurbished phone. The the The manager of the store tall man salt and pepper gray hair was extremely rude and disrespectful. He acted annoyed that we bothered him. He should be trained on customer service and respect!
No, I would not recommend this to a friend