Customer reviews
Rating 4.5 out of 5 stars with 903 reviews
(903 customer reviews)to a friend
Customers are saying
Customers regard the In-Store Setup and Advice by Geek Squad® positively for its helpful and knowledgeable staff who provide easy setups. However, a few customers have expressed concerns about poor service and have questioned the necessity of the service.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
I'm sure they are good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't offered the set up when I went to the store.
I would recommend this to a friendRated 2 out of 5 stars
Didn't use this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one was there to help or set up. Didn't use this
No, I would not recommend this to a friendRated 4 out of 5 stars
ok service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not a big help, as this product was new to them also
I would recommend this to a friendRated 4 out of 5 stars
good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.its worth it,, it works,,, it was free by best buy, lol
No, I would not recommend this to a friendRated 1 out of 5 stars
anything but personalized
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sent my mother to get help with setup and the tech may have been a cyborg with no inter personal skills, he spoke to her as she was a millennial instead of a 62 year old woman, was crass when my mother failed to grasp the tech jargon being spewed at her.
No, I would not recommend this to a friendRated 5 out of 5 stars
free setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.why go through the hassle when they can do it for me for free?
I would recommend this to a friendRated 5 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the product so far works great. no complaints as of now.
I would recommend this to a friendRated 5 out of 5 stars
great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great service to have in case anything does happen.
I would recommend this to a friendRated 5 out of 5 stars
great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they came out and did an awesome job setting the equipment up
I would recommend this to a friendRated 5 out of 5 stars
Great job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fast efficient and courteous. Great to deal with. Thank you.
I would recommend this to a friendRated 1 out of 5 stars
Bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They installed the Insignia connector wrongly on my computer. Because of that I could not connect and missed an important job-related event. I had to come again to the store and they fixed it.
No, I would not recommend this to a friendRated 5 out of 5 stars
Great service for set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The customer service was excellent and set up was easy
I would recommend this to a friendRated 5 out of 5 stars
good service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very great service geek squad does it again and again
No, I would not recommend this to a friendRated 5 out of 5 stars
Geek squad is great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad is great. They really help you in detail.
I would recommend this to a friendRated 5 out of 5 stars
Love the protection!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rest assured that I can get a replacement with ease!!
I would recommend this to a friendRated 1 out of 5 stars
GEEK SQUAD APPROVED????
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to take the computer back to the store for them to wipe it of previous owner's information. Now it doesn't work and gives me error codes!!! They did nothing to it before it was sold to me and nothing when I took it back.
No, I would not recommend this to a friendRated 1 out of 5 stars
Utterly Pointless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've worked at Best Buy in the past, since then I've worked as an IT consultant for a decade, the Geek Squad is a joke. Don't waste your time or money. Find a friend, or Google it, you'll be better off.
No, I would not recommend this to a friendRated 1 out of 5 stars
Didnt need their help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am a computer mechanic,a TV and electronics technician and do not need any assistance from the Geek Squad. I have never used them or spoken to them other than to buy an extended warranty(s) from them
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received several diff calls for price to fix laptop. They tried to get me to pay more than quoted price once they "fixed" it. Worse part the laptop still is doing what it did when I brought it in.
No, I would not recommend this to a friendRated 1 out of 5 stars
Lol
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.lol yes that's good to me but I'm sure it was nice but it sure was not bad for him but he's good but I hope you're doing a better app with the same app use for the app use app to be able and easy
No, I would not recommend this to a friend