Customer Ratings & Reviews
- Model:
- NS-MW11BK5
- SKU:
- 6568211
Rating by feature
- Performance
Rating 4.8 out of 5 stars
- Cook Settings
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 1.1 Cu. Ft. Countertop Microwave's size, overall performance, and ease of use. Many appreciate its power and relatively low noise level, as well as its affordable price. While some find the door handle takes getting used to, and the display brightness could be improved, the microwave is generally well-received.
This summary was generated by AI based on customer reviews.
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Kid's friendly. Safe and reliable.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your positive experience with the Insignia™ 1.1 Cu. Ft. Countertop Microwave. We're glad to hear that you find it kid-friendly, safe, and reliable. Your feedback is important to us, and it helps others in making informed decisions. If you have any further impressions or questions, feel free to share! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
700 watts does not make an effective microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It'is only 700 watts which means food needs multiple heatings to warm up or cook. Standard is 1100 watts-- even the next model up is 900 watts which would have been better. I learned this all after the fact (first time microwave buyer), So BEWARE and spend the extra $ to get the 900 or 1100 watts model.
No, I would not recommend this to a friendWorks well but...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe this is something that has always happened and I never noticed it, but the exhaust coming from this microwave seems to produce a lot of heat. I've never had a microwave that I could feel the heat coming from as it's running.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your thoughts with us! We appreciate your feedback regarding the heat produced by the microwave during operation. It's not uncommon for some models to generate noticeable heat, especially if they're in use for extended periods. We are always striving to improve our products and your insights are invaluable in this process. If you're finding the heat to be excessive or concerning, please don't hesitate to reach out to our customer support team. We're here to help and ensure you're satisfied with your experience. Keith | Insignia Support https://www.bestbuy.com/site/insignia-1-1-cu-ft-countertop-microwave-black/6568211.p?skuId=6568211
Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave seems to be so far a Decent value for price would recommend
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are pleased to hear that you find the microwave to be a good value for the price. Your recommendation means a lot to us as we strive to offer quality products that meet our customers' expectations. Keith | Insignia Support
solid buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid Microwave, no issues other than cooking food definitely creates some steam.
I would recommend this to a friendGreat Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality. Fits on my counter top perfectly.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your review, PeachStateMom! We're thrilled to hear that the Insignia™ 1.1 Cu. Ft. Countertop Microwave is fitting perfectly in your space and that you’re pleased with the quality. If you have any further questions or need assistance, feel free to reach out. Happy cooking! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Bad Product, Worse Store
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1st use: burning odor, tripped circuit breaker. Refund/return not allowed as I had it 15 days. Shame on Best Buy.
No, I would not recommend this to a friendIt is worthy it for it it’s value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is worthy it for it it’s value………………………:::………..
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for your feedback! We're glad to hear that you find the Insignia™ 1.1 Cu. Ft. Countertop Microwave to be a good value. If you have any other comments or need assistance, feel free to reach out. Enjoy your new microwave! |Angelica| Insignia Products|
Great deal!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and the price was great. I honestly thought it was going to be a little bit bigger.
I would recommend this to a friendMicrowave
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well 1 year has pasted. Guess what I need a new one. Unbelievable the reviews were true. Worked great in the beginning....now it won't get my water hot for my morning coffee! Doesn't get anything warm or hot.
No, I would not recommend this to a friendMy little micro
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great little microwave button stange way to work the timers
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback about the Insignia™ 1.1 Cu. Ft. Countertop Microwave. We're glad to hear that you find it to be a great addition to your kitchen. We appreciate your comment regarding the timer functionality. If you have any further questions or need assistance, please feel free to reach out. Thank you for choosing Best Buy! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Good value
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived on time. I haven't the opportunity to use the microwave yet. Great price & bargain.
I would recommend this to a friendNice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very good Value for money It working is good
I would recommend this to a friendbroken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.door will not latch . only lasted a few months and broke
No, I would not recommend this to a friendNot sure!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like the return policy of Best Buy! 14 days only vs 3 months in other stores. Also I wasn't sure of the restocking fees if it applies to this microwave. After all I returned it without even opening the box. But will give it 3 stars to be fair.
I would recommend this to a friendSolid microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for college dorm. Working great! Solid price for the power you get
I would recommend this to a friendpoor quality , lasted 15months, had to throw away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1. this product lasted only for 15months for me , the warranty is for 12 months , so had to throw away this junk 2. for service center : there are no supervisors available to listen customer calls , only associates talking with limited authourity (no replacement) 3. suggestions (a) talk with best buy (b) reachout to geeksquad they might fix 4. for a 100$ product you run around for fixing or throw it after 15months
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Vishal! Thank you for sharing your experience. We understand how frustrating it is when a product stops working after a short period and when getting support feels difficult. Your comments about product longevity, service interactions, and the repair process are important, and we’ll make sure this feedback is reviewed as we continue working to improve our products and support. We appreciate you taking the time to let us know.
Sidhartha | Insignia
Noisy microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good size. Loud when heating food. It does it's job, just wish it was quieter.
I would recommend this to a friendGlad for the Warranty but Rude Manager!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased November 20, 2024. Did a chat and made and appointment for repair. The microwave was put in for repair today, January 24, 2025, because of a buzzing noise upon start up. Thank goodness for the one year warranty. Hopefully it gets resolved and will last a long time. Remember when microwaves lasted for years and years? What happened to that? Bad Experience: Allison, the general manager was very rude!! At first she said there wasn't a warranty on the microwave. She was more worried about being a smart mouth, than she was about helping the customer. Very Disrespectful!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 1.1 Cu. Ft. Countertop Microwave. We're sorry to hear about the buzzing noise issue and the unpleasant interaction with our general manager, Allison. We understand how frustrating this must have been for you.
We take full responsibility for ensuring our products and customer service meet your expectations. Your feedback is invaluable and will help us improve. If you need further assistance or would like to discuss alternative solutions, please reach out to our customer support team. We're here to help and ensure your satisfaction.
Thank you for bringing this to our attention and for choosing Insignia™.
-Rolf | Insignia Support https://www.bestbuy.com/site/insignia-1-1-cu-ft-countertop-microwave-black/6568211.p?skuId=6568211
Black Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave didn’t have all the pieces, I they it may have been a return item. Definitely should have been reduced price.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for bringing this to our attention. We’re sorry to hear that your microwave arrived missing some pieces and that it may have been a return item. We understand how disappointing this must be.
We believe you deserve a product in perfect condition, and we agree that it should have been offered at a reduced price if it was a return. Please reach out to our customer service team so we can resolve this issue for you as quickly as possible.
Thank you for your patience and understanding. - Carl | Insignia Products