Customer Ratings & Reviews
- Model:
- NS-MW11BK0
- SKU:
- 6359532
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the 1.1 Cu. Ft. Microwave's size, price, ease of use, and heating speed. Many appreciate its performance and some highlight the additional features and attractive appearance. However, some customers noted that the microwave can be loud, and others experienced difficulty with the door. Overall, the positive feedback outweighs the negative regarding this compact microwave.
This summary was generated by AI based on customer reviews.
Avg.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To me, this product is pretty average. Nothing special. If anyone who also knows this has some info about any hacks this product can do, don’t hesitate to comment.
I would recommend this to a friend- Cons mentioned:Noise level
Car Engine
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor quality. This thing sounds like a car engine that has lost its muffler it bangs and shakes when I turn it on
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, thank you for taking the time to leave a quick review of the 1.1 Cu. Ft. Microwave. I am sorry to read that you are having sound issues with your microwave, please feel free to give us a call at 1-877-467-4289 so we can review some troubleshooting steps together.
Duban M- Insignia support
INSIGNIAPRODUCTS.COM/CONTACT-US
Don't buy this brand microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in November 2023. It is May 2025 and the power level button and time cook button are not working. I WOULD NOT recommend insignia microwaves to others nor will I buy another in this brand.
No, I would not recommend this to a friendDANGEROUS! Turns on my itself
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I heard a noise coming from the kitchen, and it had turned on by itself! Happened multiple times! Apparently this keeps happening. Unacceptable, now it’s out of warranty, and I paid much less for it than it apparently is listed now, so buying a new one is silly. Even on sale, it’s more expensive. Yet it’s cheap as crap. Avoid and buy name brand. Waste of money.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Ethan,
We apologize for your experience with this product, it is really important for us to hear your feedback so we will be able to know how to improve its quality. If there is anything that we can assist you with, please contact us at (877) 467-4289 for further assistance.
Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Already concerned about this product!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own 4 Insignia televisions & an Insignia all-in-one Stereo system. I am very pleased with all of them....so, I ordered this Insignia Microwave online. I've had it less than a week and it's already making a knocking noise for the entire time it's in use. Since I bought on-line, I doubt that I can return it to the nearest BEST BUY store located 30 miles away in Branson. MO. I would shy away from this product and pay a few dollars more for a Toshiba.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thank you for taking the time to leave a review of the Microwave. I am sorry to read that you are having some issues upon using the set. Please contact us to check further options.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
- Cons mentioned:Door
Shoddy construction, insufficient warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door broke literally one week after warranty expired. Literally, exactly, 7 days after end of warranty. During that year the microwave was used, perhaps 15 times maximum. Unfortunate that plastic parts were used in critical safety pieces such as door latches.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Rhino!
Thank you for taking the time to review our Insignia - 1.1 Cu. Ft. Microwave - Black, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Alvin
www.insigniaproducts.com/support
Shuts down when there's too much steam.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this microwave but when there's to much steam inside of it, it cuts off. Literally shuts down with no power whatsoever!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We’re glad to hear that you like the microwave overall, but we’re sorry to learn about the issue with it shutting down due to steam. This does sound inconvenient and frustrating.
It’s possible that the excess steam is triggering a safety feature designed to prevent overheating. However, the microwave should not lose power completely. We recommend checking if there’s a ventilation issue or if the microwave needs to be cleaned.
For a more thorough resolution, please contact our customer support team. They can provide specific troubleshooting steps or discuss repair options if needed. Your feedback is important to us as we work to enhance our products and ensure a better user experience. Thank you for bringing this to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-1-1-cu-ft-microwave-black/6359532.p?skuId=6359532
Cheap and loud
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's really loud, I wish I spent a little more for better because it's definitely not what I expected.... It works though
No, I would not recommend this to a friendghosted? broke after 1 year.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you paid for. It's cheap for a reason. 1=1min, 2=2min, etc. by default. it's inconvenience if you want 45sec since you have to switch setting. Lasted 1 year. Microwave doesn't stop after counts down to "0". Worst, it would sporadically runs by itself with "0" timer then stops and runs again. Could I say "ghosted"? When it worked out was ok.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 1.1 Cu. Ft. Microwave - Black, we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Insignia Support
Angela
www.insigniaproducts.com/support
Does the job
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just your average microwave oven with intuitive controls.
I would recommend this to a friendgift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If the gift recipient gives me feedback , I'll let you know about the quality of this item
I would recommend this to a friendTerrible quality - stay away.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't last 2 years! I used this maybe 1-2 times a week, and generally for 2 minutes or less each time. Last night it started randomly turning on, which is probably related to the logic board. Given the sporadic use, failing in such a short time is just not acceptable. Go for a better brand!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi SidM,
Thank you for writing a review about our Insignia™ - 1.1 Cu. Ft. Microwave - Black. We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Support
Marites
www.Insigniaproducts.com
Disappointed
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this microwave in Spring 2022. Barely 2.5 years later, it has failed. Last night/today it has started to randomly turn on and off by itself. This has happened to others with this microwave. I now plan to purchase a non Best Buy microwave with the 4 year protection plan.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience, cmrct. We appreciate your feedback on the Insignia™ 1.1 Cu. Ft. Microwave. Your insights are valuable and help us understand how we can improve our products. We're sorry to hear about the issues you've encountered, and we will take your comments into consideration for future enhancements. Thank you for helping us serve you better! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-1-1-cu-ft-microwave-black/6359532.p?skuId=6359532
Eh eh…..
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I works fine. But the turntable rattles no matter how many times I reposition it.
No, I would not recommend this to a friendU get what u pay for
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bulky and has a weird smell every time its in use. U get what u pay for
No, I would not recommend this to a friendDisappointing!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really considering returning this item. Though it states it is 1000 watts, it takes much longer to heat things than the 1100 watt microwave it replaced. Coffe that took 1 minute to heat in the old microwave now takes 1:40. Popcorn takes so long that the popped kernels burn before the unpopped ones reach "popping temperature". I am very disappointed with this purchase. The buttons are a bit difficult to press - you've really got to push them center and hard. I thought I'd get away spending a little less and ended up getting burned.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 1.1 Cu. Ft. Microwave! We understand that you're having issues with the product. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
- Cons mentioned:Noise level
Suddenly started lot of noise while operating
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Suddenly started lot of noise while operating the oven, means afriad of heating coffee/tea or any food item. Will going to check with Bestbuy team if they can help in fixing it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Naga, thank you for taking the time to leave a quick review of the 1.1 Cu. Ft. Microwave. I am sorry to read that you are having noise issues with your microwave, I know how frustrating this can be when trying to enjoy your product. Please feel free to give us a call at 1-877-467-4289 so we can review your warranty together.
Duban M- Insignia support
INSIGNIAPRODUCTS.COM/CONTACT-US
- Cons mentioned:Noise level
TOO NOISEY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.IT MAKES TOO MUCH NOISE WHEN RUNNING SO I HAVE NOT BEEN VERY HAPPY WITH IT!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 1.1 Cu. Ft. Microwave! We know how frustrating is that your unit is making too much noise. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Garbage
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a gift and had it delivered. Drove to an elderly relatives home 3 hours away and left. Neighbor called me later. Has no power at all. Does nothing. Changed outlets, floors, and nothing. guess I will drive another 3 hours each way to get something different. Don't buy it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 1.1 Cu. Ft. Microwave. We appreciate your feedback and are sorry to hear about the power issue. Your input is valuable to us and helps us improve our products and services. If you have any further comments or suggestions, please feel free to reach out. Thank you for being a valued customer. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-1-1-cu-ft-microwave-black/6359532.p?skuId=6359532
- Cons mentioned:Noise level
Makes a loud noise as it starts
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it has a strange vibration which creates a noise as it starts.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Woody,
Thank you for writing a review for our microwave. I understand that this kind of situations can be a little worrying, for that reason I think that it would be convenient if you get in contact with our service team, just follow the link below and one of our agents will be able to determine what could be going on with the unit.
Carlos O - Insignia support.
https://www.insigniaproducts.com/contact-us