Customer Ratings & Reviews
- Model:
- NS-MW11BK0
- SKU:
- 6359532
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the 1.1 Cu. Ft. Microwave's size, price, ease of use, and heating speed. Many appreciate its performance and some highlight the additional features and attractive appearance. However, some customers noted that the microwave can be loud, and others experienced difficulty with the door. Overall, the positive feedback outweighs the negative regarding this compact microwave.
This summary was generated by AI based on customer reviews.
DO NOT BUY
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave suddenly turned on by itself. Now whenever it is plugged in it turns on and wont turn off. Safety hazard.
No, I would not recommend this to a friendLousy product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the unit quit working 3weekks after purchase. The return window is 14days, So we now have a microwave that is not working and not returnable. Lousy product for bestbuy private brand.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi EdwardK,
Thanks for taking the time to connect with us about your concern with your Insignia™ - 1.1 Cu. Ft. Microwave - Black. We deeply care about the performance of our products and I would like to further review your situation.
Dina || Insignia Support || https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Nothing special
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just an average appliance. It terminally malfunctioned immediately after the return period ended.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Sorry to hear that your Insignia™ - 1.1 Cu. Ft. Microwave didn't meet your expectations and malfunctioned shortly after the return period ended. We understand how frustrating that must be for you. We'll make sure to pass along your feedback to the product development team to help improve the quality and reliability of our products. Although we can't repair or replace the appliance at this time, we appreciate your honesty and will use it to make changes for the future. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-1-1-cu-ft-microwave-black/6359532.p?skuId=6359532
2nd one in 2 years. Only lasts 1.5 yr
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its not pricey but ive had to buy 2nd in 2 years. Only lasts around a year and a half. Dont recommend it.
No, I would not recommend this to a friendLemon Microwave
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for over a year. Woke up this morning with it running and 0 on the timer. Not sure what to do.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Skitty,
Thanks for taking the time and effort to leave a review with our Insignia™ - 1.1 Cu. Ft. Microwave - Black. We do apologize for this disappointing experience and thank you for bringing this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This lasted one year and it quit. I ghve it a zero rating
No, I would not recommend this to a friendJunk!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a backup unit the middle of February. Never used it until last week. It never worked like it should and now it does nothing. The return period is passed and I can't return it. No one at the Best Buy near me will answer the phone. I sent in an email last week but again, no response.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi BobG!
Thank you for writing a review about our Microwave! We know how disheartening is when a product is not working properly, and we apologize for this inconvenience. Please allow us to assist you further by reaching us at the link below!
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Piece of garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked this at first, especially the ability to shut off chimes and button beeps, but now less than 2 months after purchasing this it is making noises in the turntable, screeching and stumbling it's way as it turns, and of course now it is not returnable! So stay away it's a waste of money and time.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, I am sorry to read that you are having some issues with the Microwave. Please contact us to be able to assist you further with your unit. Grecia M. | Insignia Support https://www.insigniaproducts.com/contact-us
Door switch defective just after warranty expired
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY!! The door switch broke and now the microwave will start and stop at random. Very suspicious that it broke just after the one year warranty expired. Buy another brand, not this one.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your concerns with us. We're sorry to hear that the door switch on your Insignia microwave has broken and is causing issues with its performance. We apologize for any inconvenience this has caused and appreciate you bringing this to our attention. We take all feedback seriously and will pass this along to our product team to review. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-1-1-cu-ft-microwave-black/6359532.p?skuId=6359532
Broken after 1 year, 4 months.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broken after 1 year and 4 months. Randomly turns itself on and off over and over again when it's plugged in. I see lots of reviews on here with the same issue. Guess I'll be buying a new microwave for Christmas.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi BillyE,
Thank you for writing a review about our Insignia™ - 1.1 Cu. Ft. Microwave - Black. We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Products
Marites
www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Cons mentioned:Noise level
Too noisy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too noisy. Both worth it. Should spend more and get something better.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 1.1 Cu. Ft. Microwave. We appreciate your feedback and are sorry to hear about the noise issue. Your input is valuable to us and helps us improve our products and services. If you have any further comments or suggestions, please feel free to reach out. Thank you for being a valued customer. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-1-1-cu-ft-microwave-black/6359532.p?skuId=6359532
Pretty disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used it occasionally as we have a main microwave that we use regularly. This lasted less than 18 months. Now it doesn’t heat and doesn’t stop when plugged in. None of the buttons work. Pretty disappointed. Better to buy a good brand than Best Buy brand.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback! We appreciate your insights and understand the importance of having dependable appliances in your home. Your experience is valuable to us as we continuously seek ways to enhance our products and services. We’re here to support you and hope you find a solution that meets your needs. Jeth| Insignia Support. https://www.bestbuy.com/site/insignia-1-1-cu-ft-microwave-black/6359532.p?skuId=6359532
Malfunction microwave
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been under 2 years since I purchased this microwave. It works well until now when it suddenly started giving spark and smoke.
No, I would not recommend this to a friendNo eecomwnd
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work and hadn’t even been a year!!!!!!!!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
Thank you for writing a review about our 1.1 Cu. Ft. Microwave - Black. We know how frustrating it is that the microwave is not working. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Ritchie |Insignia Support
https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Budget microwave works decently for first 6 months
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked decently while it did. Lasted a little over half a year and now takes 3 min to heat anything. Buy an extended warranty
No, I would not recommend this to a friendGot it today, returning it today.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not taking any chances. It's going back. I don't know if it's supposed to be really loud, but it sounds more like a prop plane than a microwave.
No, I would not recommend this to a friendMicrowave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality. Broke in 15 days. And its past return date. Worst return policy of all stores. Avoid go for better brand.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback regarding the Insignia™ 1.1 Cu. Ft. Microwave. We appreciate you sharing your experience, as it helps us understand how we can improve our products and services. Your insights are valuable to us, and we are committed to better meeting the needs of our customers in the future. Thank you again for taking the time to provide your thoughts! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-1-1-cu-ft-microwave-black/6359532.p?skuId=6359532
Returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned for a refund. This microwave works good but is just too loud for my liking.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 1.1 Cu. Ft. Microwave - Black, I understand how upsetting it is when things don't work as expected, that's why I would kindly ask you to contact us if you ever encounter another issue with your product, we'll be more than happy to provide any needed assistance.
Insignia Support
Angela
www.insigniaproducts.com/support
OK for Two Years, Then to the Landfill
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased July 29, 2021. Stopped working November 1, 2023. Worked OK until it didn't. There is a reason Best Buy limits the warranty to one year.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Charles,
Thank you for writing a review about our Insignia™ - 1.1 Cu. Ft. Microwave - Black.We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Product
Marites
www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Cons mentioned:Noise level
Doesn’t work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It heats but it’s making this horrible noise not normal at all
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our microwave! We know how frustrating is that the product had an annoying noise. We would love to check this situation further with you! Please feel free to contact us at the link below to get
assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us