Customer Ratings & Reviews
- Model:
- NS-RTM10WH2
- SKU:
- 6449409
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 10 Cu. Ft. Top-Freezer Refrigerator, particularly praising its size and overall performance. Many appreciate the refrigerator's capacity and quiet operation. The easy-to-adjust temperature controls and design suitable for small spaces are also well-received features.
This summary was generated by AI based on customer reviews.
BestBuy does not deliver, so to speak!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is still in its box, close to my apartment door--because Best Buy delivery team refused to take out my old, broken refrigerator. So, there's no way of my reviewing the quality or functionality of my new Insignia refrigerator. If and when Best Buy remedies this delivery mess-up, I will review the new refrigerator on its merits. Best Buy should be ashamed-but nowadays corpore leaders will abide and make excuses for their employees' and functionaries' laziness. Ugh.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, MickeyMichaels, for sharing your delivery experience regarding the Insignia Top-Freezer Refrigerator. We sincerely regret the inconvenience caused and understand your frustration. Your comments help shed light on service gaps that need addressing, and we appreciate your patience while the situation is resolved. Tine | Insignia Support
Nope
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice. Struggles to have the right temp. Either barely cold or turn it up and freeze everything.
No, I would not recommend this to a friendFreezer doesn't get cold
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On coldest settings the fridge is barely cold enough. Freezer doesn't stay frozen.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 10 Cu. Ft. Top-Freezer Refrigerator with Reversible Door - White, we're very sorry to read you are experiencing this issue with one of our products, please contact us using the link below, we'll be more than happy to assist you regarding this matter.
Insignia Support
Shella
www.insigniaproducts.com/support
Not what we were looking for.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this item. Refrigerator runs almost constantly end it does not completely freeze.
No, I would not recommend this to a friendEncourage a call back from mgmt.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit itself was fine. The delivery was a nightmare. Water spilled from old unit on stairs unbeknownst to me. I wish the delivery folks had said about spilling water from old unit . I ended up at Urgent care with badly bruised ribs and was in bed with severe pain for nearly three weeks.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 10 Cu. Ft. Top-Freezer Refrigerator. We appreciate your feedback regarding the delivery process, and we're glad to hear that the unit itself is working well for you. Your insights are important, and we will take them into account to enhance the delivery experience in the future. Wishing you a smooth recovery and a great experience with your new refrigerator! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-10-cu-ft-top-freezer-refrigerator-with-reversible-door-and-energy-star-certification-white/6449409.p?skuId=6449409
Fridge Insignia brand; strong chemical smell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad product, like all the other new fridges for sale out there. You have to bother to wait at least 1 week, usually 1 or 2 months, in order to actually use the new fridge! I went with a used, but not to old refrigerator instead. It was the better deal as it was less expensive and while it won't last as long it is bigger in size so should end up being the overall better deal for me. For people who can tolerate a new fridge chemical smell, this small Insignia fridge is OK. For guys like me, any new fridge is never acceptable and used must be the way to go.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Thetaplex,
I am so sorry to hear that your experience with our Insignia™ - 10 Cu. Ft. Top-Freezer Refrigerator with Reversible Door - White. We appreciate your trust in our products and the time you took to share your experience with it. I'm really sorry to read that you are experiencing this issue with one of our products. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. We truly appreciate your feedback, please feel free to reach out to us if you have any questions or doubts.
Insignia Support
Louise
www.insigniaproducts.com/support
Not a bestbuy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 18 months. Freezer too cold. Won’t defrost
No, I would not recommend this to a friendFreezer stopped cooling
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in August 2022, the freezer stopped working properly in January 2024. Buy at your own risk.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RhondaC,
Thanks for taking the time and effort to leave a review about our Insignia™ - 10 Cu. Ft. Top-Freezer Refrigerator with Reversible Door - White (NS-RTM10WH2). We're very sorry to read that the product is no longer working. We are continuously working on improving our products and their designs, and if you have any more questions or concerns, please use the link below to reach us. Click Service and Support to contact us and get help with your product.
Shai | Insignia Support
https://www.bestbuy.com/insignia
Slow cold
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.gets cold too slow, not fast enough and makes noise
No, I would not recommend this to a friendDon't recommend for long term use.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great little refrigerator until it went out completely one month after the one year warranty expired. If you need this for long term I would not recommend it. It would cost almost as much to repair as the purchase cost. I will never buy another Best Buy product again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm truly sorry to hear about your experience with our Insignia™ 10 Cu. Ft. Top-Freezer Refrigerator. It's very disappointing that it stopped working shortly after the warranty expired. We understand how frustrating and inconvenient this must be, especially when considering repair costs.
Your feedback is important to us, and we'll use it to improve our products and services. Please reach out to our customer support team so we can assist you further and explore possible solutions.
Thank you for sharing your experience with us.
Not worth
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not good product, cooling was as issue. I have throw food multiple times.
No, I would not recommend this to a friendFinally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once I got to an actual store the manager was very helpful but your online service sucks and I will never order anything online from Bestbuy again !!!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback regarding your experience with our online service. We're glad to hear that our store manager was able to assist you effectively, but we sincerely apologize for any frustration you encountered while ordering online. Your comments are important to us, and we'll use them to work on improving our online services in the future. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-10-cu-ft-top-freezer-refrigerator-with-reversible-door-and-energy-star-certification-stainless-steel-look/6449413.p?skuId=6449413
Stopped working
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just 2 weeks and freezer stopped working. It spoiled all the food there. Anyway, returning this item.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, Binod, for sharing your experience with the Insignia™ 10 Cu. Ft. Top-Freezer Refrigerator. We appreciate your detailed feedback and understand the importance of having a reliable appliance. Your insights are valuable to us as we strive to improve our products. We hope you find a solution that better meets your needs in the future. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-10-cu-ft-top-freezer-refrigerator-with-reversible-door-and-energy-star-certification-white/6449409.p?skuId=6449409
Up & Down and Up & Down and............
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for about 6 weeks.Using in the garage on an inside wall with temps from 50 to 75 or so. Apparently too wide a range to handle as freezer temps vary from -10 to +20 and fridge from 28 to 45. I continue to try to adjust setting in hope it will settle to reasonable range. If this does not correct soon, I may have to return it.
No, I would not recommend this to a friendTRASH
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY!!! THIS IS TRASH!! I purchased this refrigerator in December 2023 as a second fridge for my garage. It is now July 2024 and it is no longer working. It won't cool and I am furious!! A total rip off!! DO NOT BUY!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback, Missy. We're very sorry to hear your refrigerator stopped working after just a few months. That’s not the experience we want for our customers, and your comments are being shared with our product team to help improve reliability. Tine | Insignia Support
Not the Best Buy!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this refrigerator until the freezer quit working after only six months!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 10 Cu. Ft. Top-Freezer Refrigerator. We appreciate your feedback and are committed to improving our products. Your insights are valuable to us, and we will take them into consideration to enhance the quality and reliability of our refrigerators. If you have any further comments or suggestions, please feel free to let us know. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-10-cu-ft-top-freezer-refrigerator-with-reversible-door-and-energy-star-certification-stainless-steel-look/6449413.p?skuId=6449413
DONT BUY THIS REFRIGERATOR LAST 6 MONTHS
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator only lasted 6 months. And got it replaced and now 6 months later another refrigerator is bad. Insignia or Best Buy won’t stand behind it because we didn’t buy a plan. Never ever buy Insignia again. No good customer service. Two refrigerator have gone bad in a year.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Tammy,
Thank you for the feedback. We do apologize if the quality of the product did not meet your expectation and for what happened. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.
Insignia Support,
Renee
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285.
Overall good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For this price, it’s not a bad choose, beside it’s a little bit small
I would recommend this to a friendDon’t do it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. Stopped cooling after a couple of months use. My food would go bad often
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the inconvenience you've experienced with your refrigerator. This is certainly not the standard of quality we aim to deliver to our customers.
Issues like cooling problems are crucial, especially when it comes to preserving food. Please contact our customer support team immediately to discuss your situation and explore available options for resolving this issue. Your satisfaction is important to us, and we're committed to ensuring you have a reliable appliance that meets your needs.
Thank you for bringing this to our attention. We appreciate your patience and understanding as we work to address this matter promptly. Keith | Insignia Support https://www.bestbuy.com/site/insignia-10-cu-ft-top-freezer-refrigerator-with-reversible-door-and-energy-star-certification-stainless-steel-look/6449413.p?skuId=6449413
Does not work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer and fridge completely failed shortly after the return window closed (45 days). Lost all of the groceries in the fridge/freezer which was probably close to the cost of the fridge, also made a very large mess. I would go with a different option.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 10 Cu. Ft. Top-Freezer Refrigerator. I'm very sorry to hear that it failed shortly after the return window closed, causing you to lose your groceries and deal with a large mess. We understand how frustrating and costly this can be and appreciate your feedback.
Your comments are important to us, and we'll use them to improve our products. I recommend reaching out to our customer support team for assistance with troubleshooting or exploring warranty options to address this issue.
If you have any further questions or need additional help, please don't hesitate to contact us. We're here to support you.