Customer Ratings & Reviews
- Model:
- NS-RTM10WH2
- SKU:
- 6449409
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 10 Cu. Ft. Top-Freezer Refrigerator, particularly praising its size and overall performance. Many appreciate the refrigerator's capacity and quiet operation. The easy-to-adjust temperature controls and design suitable for small spaces are also well-received features.
This summary was generated by AI based on customer reviews.
Door doesn't stay closed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this as an extra garage fridge but its awful, the door pops open all the time so we'll come out to the garage to the fridge door open and everything sweating. means its only useful for drinks that won't spoil, can't use it for extra food now, makes it pointless
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi NicoleP,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
Broke after 2 months.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer failed after 2 months and Bestbuy said I had to bring it in for service. I don't own a moving truck to bring in a 5' tall refrigerator freezer. I paid for delivery because I had no way to move it. DO NOT BUY.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thanks for your feedback, DavidG. We're truly sorry to hear that your Insignia™ refrigerator failed after only two months and that you're experiencing difficulties with the service process. That's incredibly frustrating, especially considering the delivery situation.
We understand your disappointment. Please contact our Insignia customer support team (877-467-4289), and they will help explore the options available to resolve this issue for you. We want to make this right. - Mae | Insignia Support
Awful Product and Awful Customer Service
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer stopped working after 6 months and Best Buy said that I have to bring the refrigerator to the store because I don't qualify for an in-home assessment. What a joke. I will not buy another thing at Best Buy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback. I'm truly sorry to hear about the issues you've experienced with your Insignia refrigerator and the frustration it has caused you. It's important to us that you have a reliable product and a positive experience with our customer service.
While I understand that dealing with a malfunctioning appliance can be inconvenient, I want to assure you that we are committed to resolving issues for our customers. If your freezer has stopped working, please reach out to our dedicated support team directly at 1-877-467-4289 or through our email. We can assist you in troubleshooting the problem and exploring warranty options that may be available.
Your feedback is invaluable, and we take it seriously as we strive to improve our products and services. Thank you again for your comments, and we hope to assist you further.
Stay away from this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk freezer doesn’t work properly not recommended. It’s cheep fir a reason
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 10 Cu. Ft. Top-Freezer Refrigerator with Reversible Door! We know how frustrating is that your unit isn't properly working. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Not the best choice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t cool. Returned it. Best Buy return policy was excellent.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 10 Cu. Ft. Top-Freezer Refrigerator. I'm sorry to hear that the appliance did not meet your expectations and that you encountered cooling issue. If you have any further questions or need assistance in selecting a different product, please feel free to reach out. We're here to help. -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
what a mess
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not stay cold even on the coldest setting. Food is rotting so I have to freeze everything. Bottom drawer just flops around. No guides to it. Screws are so tight you cannot reverse the door. I tried everything. What a mess.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the disappointing performance of your Insignia 10 Cu. Ft. Top-Freezer Refrigerator. It's unacceptable that the temperature control is not functioning as expected, causing food to spoil prematurely. We also understand how frustrating it must be to deal with the issues you've described with the door alignment and screws. We're truly sorry that you've had to go to such lengths to maintain your food's freshness. We're committed to making things right and would like to discuss a possible resolution with you. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-10-cu-ft-top-freezer-refrigerator-with-reversible-door-and-energy-star-certification-white/6449409.p?skuId=6449409
Don't buy only good for 4 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I can put a negative review I would. I only had this product (refrigerator for 4 months and the refrigerator freezer doesn't freeze. Don't buy it. $401.00 gone down the drain. I'm disappointed & angry about it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 10 Cu. Ft. Top-Freezer Refrigerator with Reversible Door! We know how frustrating is that your unit freezer not freezing anymore. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Overall performance, Temperature control
Great looking fridge. Keeps stuff cold!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great fridge, I love the look. Keeps a good temperature. Nice and cold. Door opens with hinge on the RIGHT when delivered. Super affordable.
I would recommend this to a friend Would Not Recommend
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit I purchased has completely quit working after 6 months. Apparently it has a one year warranty, however I cannot get ahold of Best Buy customer service to initiate a repair. Would not recommend.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the Top-Freezer Refrigerator. I am sorry to read that the unit has stopped working after a couple of months. Kindly contact us to be able to make the proper arrangements.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
DO NOT BUY
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i bought in february. It broke in april- they cancelled my service to repair because of the price i paid for the fridge. I paid someone alot to fix. Its november and the freezer isn't working. Do not waste your money.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi BethanyW!
Thank you for taking the time to review our Insignia - 10 Cu. Ft. Top-Freezer Refrigerator with Reversible Door - White, we are very sorry to heard you are experiencing this issue with one of our products, to help you problem please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we are more than happy to assist you regarding this matter.
Insignia Support
Alvin
www.insigniaproducts.com/support
Doesn’t get cold
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was delivered fast but it’s not getting very cold after being plugged in for 4 days am seeing about help with this problem. Don’t recommend this refrigerator from my experience but maybe I have a defective one?
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Teresamichele,
Thank you for writing a review about our Insignia™ - 10 Cu. Ft. Top-Freezer Refrigerator with Reversible Door - Stainless steel. We know how annoying is when the unit is not working as expected. We would love to check this situation further with you, I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link below or reach us at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week.
Insignia Support
Louise
www.insigniaproducts.com/support
Never there, 8/25
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't at there store 8/25, we never went. They should check video
No, I would not recommend this to a friendFreezer does not freeze stuff
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer does not work. It's on the coldest setting and my ice cube tray is water, and my chicken pot pies and eggos are soggy. Gross. I'm reaching out to Best Buy for a replacement so TBD what they say. Super disappointing.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 10 Cu. Ft. Top-Freezer Refrigerator with Reversible Door! We know how frustrating is that your unit freezer stopped working. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Poor quality, poor service.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator broke in less than a Best Buy's trash service is not available for large refrigerators. They require customers to drop off the items instead of providing on-site inspection.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello LimingZ,
I personally would like to apologize for the experience you have been through with our Insignia™ - 10 Cu. Ft. Top-Freezer Refrigerator with Reversible Door. I am sorry to read that your refrigerator broke. For further assistance, please contact us at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
www.insigniaproducts.com/support
Mediocre
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a beer fridge for garage. Freezer routinely stops and you have to reset. It’s very fragile since it’s not kept in a climate controlled environment
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Tkelly33!
Thank you for taking the time to review our Insignia™ - 10 Cu. Ft. Top-Freezer Refrigerator with Reversible Door - White, we're very sorry to read you are experiencing this issue with one of our products, please contact us using the link below, we'll be more than happy to assist you regarding this matter.
Insignia Support
Alvin
www.insigniaproducts.com/support
Don't waste your money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 3rd refrigerator. Same issue with all three is the freezer does not get cold enough to keep things frozen. Will never buy again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi MikeF,
Thank you for sharing your feedback about the Insignia™ 10 Cu. Ft. Top-Freezer Refrigerator. We're sorry to hear that you've experienced consistent issues with the freezer not getting cold enough to keep things frozen. We understand how frustrating this can be, especially after multiple purchases.
Your feedback is important to us, and we will investigate this matter further to improve our products. If you need assistance or have any additional concerns, please feel free to reach out. -Emman | Insignia Products
NOPE. Don't do it!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mine broke after 2 years and was no longer under warranty. Repairs cost more than the fridge itself. Garbage. Don't waste your money on this junk.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 10 Cu. Ft. Top-Freezer Refrigerator. We value your feedback and understand that longevity and repair costs are important factors for our customers. Your input helps us enhance our products and better meet the needs of our users. We appreciate your insights! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-10-cu-ft-top-freezer-refrigerator-with-reversible-door-and-energy-star-certification-stainless-steel-look/6449413.p?skuId=6449413
X3 fail
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Three of these in 4 months. First one stopped working after 3months. Second and third never turned on. In essence was a white box with a light.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback about the Insignia™ 10 Cu. Ft. Top-Freezer Refrigerator. I’m truly sorry to hear about the issues you’ve experienced with multiple units. This is certainly not the experience we want our customers to have.
Your concerns regarding the performance of the refrigerators are important to us, and I understand how frustrating it must be to deal with this situation. I would like to assist you further to resolve this matter. If you could please provide me with some additional details, such as the model number and any troubleshooting steps you have already taken, it would help us determine the best course of action.
We are committed to ensuring our products meet your expectations, and I appreciate your patience as we work to address your concerns. Please feel free to reach out to us directly at our customer support line for any immediate assistance.
Thank you for giving us the opportunity to make this right.
Angry Unsatisfied Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience switching the door. I was accused of negligence because I called customer service to say the top hinge was not flippable even though the website and instructions says it is.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Thanks for your review and sorry for the trouble.
If you want to change the door top hinge, you need to flip the top hinge and adjust the hinge pin, you can refer to manual page 10.
10c fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t like it. Too small, lot smaller than I thought
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, DuryoA, for your feedback. We’re sorry to hear that the size of the refrigerator didn’t meet your expectations. We appreciate you taking the time to share your experience, and we value your input. If there’s anything we can do to assist, please let us know. Tine | Insignia Support