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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1706 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are enthusiastic about the shredder's quiet operation, ease of use, compact size, and price point. They appreciate its large capacity and reliable performance, with many users highlighting its ability to shred credit cards and small plastic sheets. While some users have experienced issues with overheating and occasional paper jams, the overall sentiment is positive, with many customers expressing satisfaction with the product's performance and value for money.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,706 reviews
  • Rated 5 out of 5 stars

    Good Value for the $ when on sale

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a 10 year old Insignia 10 sheet shredder very similar to this new model. It has served me well all these years. I have a need of an additional shredder and found the new Insignia™ - 10-Sheet Crosscut Paper/CD Shredder on sale half off at BB, which was the price about 10 years ago. It's a "No-Brainer". The new shredder is a little quieter than the older model and like the older model, will struggle to shred more than 5 pages of 20lb paper. I just ran about 100 plus pages of my 2016 tax, financial, and medical records through this shredder and had no issues, save one. The slot to feed the paper is smaller (opening wise) compared to the older unit. The older unit has a bigger opening and is offset lower on the front side. This allows you to just slide paper from the front to the opening and feeding multiple sheets easier. The new unit's opening is smaller and even on both sides requiring one to feed the paper directly down the opening. Also, if shredding multiple sheets they have to be exactly aligned to fit. This is somewhat awkward and adds to the shredding time. Of course they may have purposely designed it this way as it causes slower feeding (keeping it from overheating) and less over feeding that may jam. During my session the new unit never overheated or jammed. There is one feature I like, it auto reverses after feeding has stopped. This feature will help prevent paper remaining in the teeth. Remember to compress the shredded paper in the bucket periodically, or empty it. If the shredded paper rises high enough it will be pulled back into the teeth and eventually jam, making it a mess to clean up. Keep in mind this shredder is classified as a "light" shredder and intended for Home-Office use. No shredder will last if not maintained or fed the wrong materials through it. This is a paper shredder that will also shred credit cards, CD/DVD's, and staples. I draw the line at paperclips, since they are so easy to remove. From experience, this shredder and many others will not properly shred Amazon style plastic bag labels, other soft plastic shipping envelopes/bags, or paper labels with bubble wrap backing. The material does not cut well as it stretches and will gum up the teeth. It is very hard to try and clean this stuff out. Time will tell if this shredder will last like its older brother. I will post an update should any issues arise. From what I put this shredder through for its fist run, I'm quite pleased with its performance.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your detailed experience. We are glad to hear that your previous Insignia shredder served you well for many years and that you found the new model to be a good value. We appreciate your insights on the differences between the old and new models, especially regarding the slot size and feeding process. It's great to know that the new shredder performed well during your initial use, despite the smaller opening. Your feedback is valuable, and we will use it to improve our product design and functionality to better meet customer needs.

      Keith | Insignia Support BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Works exactly as advertised.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works perfectly. We use it 2 or 3 times a week. It works exactly as described and my favorite part is how small the unit is since we have limited space on a shelf in our garage.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi AfterHollywoodOnline,

      Thank you for your fantastic feedback on the Insignia™ 10-Sheet Crosscut Paper/CD Shredder! We're thrilled to hear that it works perfectly for you and fits well in your limited space. Your satisfaction is important to us, and we're glad our shredder meets your needs and expectations. Emman | Insignia Products BBY-ExBrand_Insignia

  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    Paper shredder

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet and works great and fast i don't know if it will do 10 sheets yet

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your experience with the Insignia™ - 10-Sheet Crosscut Paper/CD Shredder! We're pleased to hear that it's quiet, works great, and operates quickly. If you find the need to test it with 10 sheets, we'd love to hear how it performs! If you ever need more feedback or assistance, we're here for you. Happy shredding!
      -Paul | Insignia Support
      https://www.bestbuy.com/site/best-buy-brands/support/pcmcat1693515381920.c?id=pcmcat1693515381920 BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Impressive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it does what it says...it eats up everything until its full. The only thing is that you got to shuffle it a little when its full to get more space, otherwise it will stop grinning.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi MichaelC,

      Thank you for your feedback on the Insignia™ 10-Sheet Crosscut Paper/CD Shredder! We're glad to hear that it performs as expected and handles everything you need to shred. We appreciate your note about needing to shuffle the contents when it's full to create more space. Your input helps us improve our products and user experience.

      If you have any further questions or need assistance, please don't hesitate to reach out. Patricia | Insignia Support BBY-ExBrand_Insignia

  • Cons mentioned:
    Paper jam

    Rated 4 out of 5 stars

    Good shredder

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only issue I have is that when you reverse, there is still a minimal amunt of shredded paper around the shredder. On the previous shredder, there weren't any signs of paper left on the shredder gears/teeth. If not for that, I would have given it five stars.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Security

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sharp. Not too noisy. Shreds very fine This is my second one. The first one fell when moving. Would recommend to anyone who needs one

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your repeat business and positive feedback! We're delighted to hear that you find our shredder very sharp, not too noisy, and that it shreds very finely. We understand the importance of these features for effective and convenient shredding. It's also great to know that you're a returning customer, which speaks volumes about your satisfaction with our product. We're sorry to hear about the unfortunate incident with your first shredder during your move, but we're glad you chose to replace it with another one of ours. We appreciate your recommendation and are pleased that you're enjoying your second shredder.

      Keith | Insignia Support BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Obsessed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely pleased with this shredder. Heavy duty , you can shred at least 8 sheets of paper at a time …. Good quality worth the money

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your enthusiastic review of the Insignia™ - 10-Sheet Crosscut Paper/CD Shredder! We're delighted to hear that you're pleased with its heavy-duty performance and quality. It's great to know that it meets your shredding needs efficiently. If you have any questions or need further assistance, please don't hesitate to reach out. Ivy | Insignia Support BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Insignia 10-sheet Criss-Cut Shredder

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this cross shredder. It can handle up to 10 sheets easily. It can also shred old credit cards.

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    Insignia shredder

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great shredder. Exactly what i was looking for. It shreds into little pieces and very powerful. It's quieter than my other shredder.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    It does what it needs to do!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the job! I make sure to do a few less than 10 pages. I highly recommend for the price!

    I would recommend this to a friend
  • Pros mentioned:
    Compact

    Rated 5 out of 5 stars

    Excellent shredder

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent shredder and capability. Smaller and more compact then my previous one yet more powerful! Great buy. Maintaining is the key to longevity!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality shredder

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little shredder... an excellent value for the price. It's quiet and small too.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your review, Cindy! We're delighted to hear that you find our shredder to be a great value and appreciate its quiet and compact design. Your satisfaction is important to us, and we value your feedback. Patricia | Insignia Support BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Very Satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received my shredder in a timely manner and it works great. I wish it had wheels on the trash can portion so I could just roll it to the kitchen to empty the can portion (Lol) just a little humor for you. It's a great product!!!! I recommend this product...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really strong and powerful. I had a years worth of letters and bills/statements and was able to shred it all in one sitting. Less than an hour.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivers As Promised

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heavy duty shredder for home use. It does an excellent job of shredding multiple pages at a time. It is one of the more economical options out there so it definitely provides great value for money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shredder

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best one.I really love it because first thay dont have any noise and very light weight. I will highly recommended it.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback! We're thrilled to hear that you consider our product to be the best one. We're glad you appreciate its noise-free operation and lightweight design. Your recommendation means a lot to us, and we're grateful for your support. If you have any further questions or need assistance, please don't hesitate to reach out to us.Jeth | Insignia™ Support. BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Works great live the handle!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, no issues at all. Holds a lot and I really like the handle to aid in removing the head piece to empty the basket.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great window to see when it’s getting full.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great, more than what I was expecting, you can even put credit cards with no problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THE BEST place to BUY gadgets at the best price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT SERVICE, GREAT PRODUCTS, GREAT PRICES, GREAT PEOPLE. Very practical, safe, efficient and usefull product, just what I was looking for.I will give you all 10 out of 10 starts. 100% I will return for more products, you guys always giving the 120% of performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Certainly shreds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does exactly what I want it to do. Perfect size for shredding "offers" and anything else that someone could potentially get a hold of.

    I would recommend this to a friend
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