Customer Ratings & Reviews
- Model:
- NS-PW31XC2W22B
- SKU:
- 6495576
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the 100W Dual Port USB-C Foldable Compact Wall Charger's compact size and design, finding it convenient for travel and everyday use. The charger's compatibility with various devices, including laptops and smartphones, is also frequently praised, along with its build quality. While some users noted heat generation, many reported that the charger did not overheat.
This summary was generated by AI based on customer reviews.
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does what it does. For the price of what I paid for ($45) it was worth it but for the retail price of $90, it isn't worth.
I would recommend this to a friendIt's Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works as expected and the size makes it very convenient for travel.
I would recommend this to a friendDual charging is handy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a little bigger than I expected but it's handy to have access to two chargers and leave the lamp plugged in.
I would recommend this to a friendIt works
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works. Charges my laptop and phone fine.
I would recommend this to a friendGreat product. No issues.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Fast charge. Works without any issues.
I would recommend this to a friendI’m sure there’s better out there.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 6 months…Charging box came undone, randomly. Wire is too thin.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to provide your feedback on our Insignia™ 100W Dual Port USB-C Foldable Compact Wall Charger. We sincerely apologize for the inconvenience you've experienced with the product.
We strive to ensure that our products meet high standards of quality and durability, and it's disheartening to hear that your charger stopped working after just six months. Your comments regarding the charging box and wire thickness are invaluable to us, as they help us identify areas for improvement.
We take product reliability seriously, and we would like to investigate this matter further to understand what went wrong. If you could reach out to our customer support team, we would appreciate the opportunity to assist you and explore possible solutions, including a replacement.
Thank you for your feedback, and we hope to regain your trust in our products in the future.
Good charging cord.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Long and well-built cord. The charger itself is a little bulky.
I would recommend this to a friendNice charger
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks solid and works fine. Will see how reliable it is.
I would recommend this to a friendHot cakes
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works like a charm, but its just so big for a charger.
I would recommend this to a friendMeh
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cord seems to have stopped connecting to my phone or the plug. Sometimes the charge connection is shifty. For 60 bux it should last at least a year. Not 2 months.
No, I would not recommend this to a friendCord stopped working
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The powerbank works great! the cord however stopped working after 6 months. Wish that lasted longer for the money spent.
I would recommend this to a friend- Cons mentioned:Heat
Defective unit, or not truly capable of 100W
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To preface, I purchased an open box unit. Maybe mine was just defective (possibly why it was returned in the first place?) Now for th3 review: My laptop is capable of accepting 90W of USB-C Power Delivery. This 100W power adapter gets extremely hot to the touch while powering my laptop, despite being capable of 10W more than my laptop is asking of it. It also turns off and on intermittently. I will be returning this power adapter.
No, I would not recommend this to a friend Works
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for my XPS but it gives error messages. It was recommended by an employee of Best Buy. Still works but I guess it is not strong enough for my computer?
No, I would not recommend this to a friendCable is nice. Charger is not!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice USB-C cable but the so-called 100W charger worked about three times then died quietly. This was charging a MacBook Pro that will even work using a 30W basic charger. The cable still works but it becomes rather expensive when you need to buy another charger. This is supposed to have a warranty but the Insignia web site is not very user friendly. I will not buy the house brand again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi crocodiletears,
Thanks for taking the time and effort to leave a review about our Insignia™ - 100W Dual Port USB-C Foldable Compact Wall Charger Kit for MacBook Pro, Smartphone, and Tablet - White (NS-PW31XC2W22B). I'd like to apologize for the situation that you're experiencing with one of our products. I know it can be dissatisfying. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. For further assistance, please feel free to contact us via email at insignia@bestbuy.com or call our customer service at 1-(877)-467-4289 Monday to Saturday, 8 a.m.–9 p.m. CST.
Shai | Insignia Support
https://www.bestbuy.com/insignia
Stopped working - store didn't honor 1yr warranty
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 6 months. Went into store and they said warranty was only 60 days even though package and online info says 1yr warranty. Had to buy a new one for $70. These should work for more than 6 mo and BestBuy should honor their warranty on their store brand products
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're deeply sorry to hear about the issue you encountered with our product. Your experience does not align with the high standards we strive to maintain. We understand your frustration regarding the discrepancy in the warranty period and apologize for any inconvenience this has caused. Rest assured, we take such matters seriously and will investigate this issue further to ensure that our warranty policies are clearly communicated and upheld consistently. We value your feedback and are committed to improving both the quality of our products and the service we provide to our customers. Please feel free to reach out to us directly so we can assist you further in resolving this matter. Keith | Insignia Support https://www.bestbuy.com/site/insignia-100w-dual-port-usb-c-foldable-compact-wall-charger-kit-for-macbook-pro-smartphone-and-tablet-white/6495576.p?skuId=6495576
Poor quality brand for price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is not worth the cost. It is less than 1mo old and is no longer working. When I plugged it in it sparked and would not allow power to start the computer. We will be returning this item for a full refund.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're truly sorry to hear about the issue you encountered with your recently purchased item. Experiencing a sparking and power failure is certainly concerning and not the experience we want for our customers. Your satisfaction is our priority, and we understand the frustration this situation has caused. We appreciate your decision to return the item for a refund, and we assure you that we will investigate this matter further to prevent similar occurrences in the future. If you have any further questions or concerns, please don't hesitate to contact our customer support team for assistance. Thank you for bringing this to our attention, and we apologize for any inconvenience caused. Keith | Insignia Support https://www.bestbuy.com/site/insignia-100w-dual-port-usb-c-foldable-compact-wall-charger-kit-for-macbook-pro-smartphone-and-tablet-white/6495576.p?skuId=6495576
This product is worthless. Do Not Buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this charger 2 months ago and it has already stopped working. What a waste of money. Return window is “closed” so you get screwed out of that as well. DO NOT BUY! I would give it 0 stars if I was able. So disappointed.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 100W Dual Port USB-C Foldable Compact Wall Charger. We appreciate your feedback and understand how important it is for our products to meet customer expectations. Your insights are valuable in helping us understand areas for improvement. We hope you find a charger that better suits your needs and provides a reliable performance. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-100w-dual-port-usb-c-foldable-compact-wall-charger-kit-for-macbook-pro-smartphone-and-tablet-white/6495576.p?skuId=6495576
Stopped working. Refurb return was a huge hassle
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of two ports stopped working 6 months in. Return / refund was a huge pain since it was a refurbed item.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the inconvenience you experienced with the refurbished item and the difficulty you faced with the return and refund process. Ensuring a seamless and satisfactory customer experience is important to us, and we're sorry this was not the case for you. Your feedback is valuable, and we will use it to improve our processes and services. If there's anything else we can assist you with or if you have any further concerns, please feel free to reach out. Thank you for sharing your experience with us. Keith | Insignia Support https://www.bestbuy.com/site/insignia-100w-dual-port-usb-c-foldable-compact-wall-charger-kit-for-macbook-pro-smartphone-and-tablet-white/6495576.p?skuId=6495576
Stopped working after less than a month.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great and then all of a sudden stopped working about a week after the return window closed pretty disappointed Best Buy would sell this.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 100W Dual Port USB-C Foldable Compact Wall Charger Kit for MacBook Pro, Smartphone, and Tablet - White, we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Insignia Support
Angela
www.insigniaproducts.com/support
block stopped charging
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Power block stopped charging after 2 months. Cable works fine.
No, I would not recommend this to a friend