Customer Ratings & Reviews
- Model:
- NS-RBM11WH2
- SKU:
- 6461500
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the 11.5 Cu. Ft. Bottom Mount Refrigerator for its size, overall performance, and design, with many appreciating the bottom freezer configuration. The refrigerator is also well-received for its capacity and quiet operation. However, some customers have expressed a desire for a freezer light and concerns about the door seal's durability, while a few reported receiving units with dents.
This summary was generated by AI based on customer reviews.
Poor quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I made a mistake choosing this inexpensive refrigerator. It arrived damaged on the inside. Not sure if that happened in transit or in manufacturing. It took a week for Best Buy to pickup the return. I would not recommend this fridge because the damage to the inside was also noted on another buyers review. It must be a recurring issue. It also made a high pitched noise that hurt my kids ears.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi LeeB,
I am truly sorry to read about the inconvenience you experienced in getting this Insignia™ - 11.5 Cu. Ft. Bottom Mount Refrigerator - White. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction.
Dina || Insignia Support || https://www.insigniaproducts.com/
Insignia fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is beautiful but it doesn't work well I changed two times
No, I would not recommend this to a friendfridge needed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.too small gallon of juice and milk no more space, the drawers are tiny and have to swing wide to crack them open
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi SmileJESUSlovesU,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
Doesn’t work with GFC outlets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot take a GFC outlet. Had to return both units.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We're sorry to hear that the units couldn't accommodate a GFC outlet and that you had to return them. If you need any assistance finding a suitable replacement or have any other questions, feel free to ask. We're here to help! Keith | Insignia Support
Fridge broke after 13 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this fridge for 13 months before it broke. Began making all sorts of rattling noises, wouldn't cool, and started to smell like burned rubber. None of the parts are repairable so the whole fridge had to be replaced. Really liked it otherwise, worked perfectly for what I needed.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Nick,
Thank you for taking the time to leave a review of our Insignia™ - 11.5 Cu. Ft. Bottom Mount Refrigerator. We are sorry to hear about the experience you have been through with the product. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, if you need further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Poor Customer Care
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item arrived damaged. Large dent lower right quarter. As a result it won't sit level. (4) so called customer care phone calls, and (6) useless online chats did not resolve. In fact, each had a different, dissimilar response to the issue, often contradicting the other.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi WilliamB, Thank you for taking the time to leave a review of our Insignia™ - 11.5 Cu. Ft. Bottom Mount Refrigerator. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1-(877) 467-4289 Monday-Saturday 8am - 9pm CT.
Mariepel C.| Insignia Products
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Makes a high pitch noise
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I exchanged one of these for a replacement. They both make the same high pitch noise when the compressor is running, which is approximately 10 minutes every hour. I had to return the second unit for something else entirely.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 11.5 Cu. Ft. Bottom Mount Refrigerator. We appreciate your feedback and are always striving to improve our products and services. Your input is valuable to us, and we hope to provide you with a better experience in the future. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-11-5-cu-ft-bottom-mount-refrigerator-with-energy-star-certification-stainless-steel/6461499.p?skuId=6461499
Great while it lasts.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a great fridge while it worked - Lasted less than 2 years. Compressor started making a rattling noise and fridge quit cooling. No one will repair the smaller refrigerators (including best buy service).
No, I would not recommend this to a friendNot cold enough
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not waste your money. Its a nice fridge but it doesnt get cold enough to properly store your food. It wont get below 42 degrees on the coldest setting.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear that the fridge is not meeting your expectations in terms of cooling performance. We understand how important it is for a fridge to maintain the proper temperature for food storage. Your comments will help us improve our products. Your satisfaction is important to us, and we appreciate your support. Keith | Insignia Support
Blatant misinformation when placing order
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After checking with the person who sold this to me, and asking multiple times to confirm that a walk up delivery was okay, the delivery guys immediately left when they found out there was no elevator. Maybe it’s a great fridge but I’ll never know.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello CassK,
We do apologize for what happened, for any questions you can contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT.
Insignia Support
Molina
www.insigniaproducts.com/support
Does not get below 40 degrees on coldest setting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not get cold at all, on coldest setting and we are at 40 degrees! Terrible refrigerator
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience, JohnD. We’re sorry to hear that your refrigerator is not cooling as expected. Our team is committed to providing reliable products, and we appreciate your feedback as it helps us improve. If there’s anything we can do to assist you, please don't hesitate to reach out. Tine | Insignia Support
Does not cool correctly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible does not hold the correct temperature, My salads go bad within 2 days.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, LisR, for sharing your experience. We’re sorry to hear the refrigerator didn’t maintain the right temperature for your food. We understand how important consistent cooling is, and your feedback helps us focus on delivering better performance in future models. Tine | Insignia Support
Disappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return. Refrigerator does not reach right temperature even on the highest setting.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback, LizaB. We're sorry to hear that the Insignia™ 11.5 Cu. Ft. Bottom Mount Refrigerator didn't reach the correct temperature and that you had to return it. Your input is valuable, and we appreciate you sharing your experience. Tine | Insignia Support
Repair on appliances
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy does have warranty. However they expect you to take the refrigerator back to Best Buy to be look at.
No, I would not recommend this to a friendDisappointed Do Not Buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered in April, delivered in June, mid August does not work. If I could give this product zero stars, I would.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 11.5 Cu. Ft. Bottom Mount Refrigerator. We appreciate your feedback and are sorry to hear about the issues you’ve encountered. Your input is valuable to us, and we will take it into consideration as we strive to improve our products and services. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-11-5-cu-ft-bottom-mount-refrigerator-with-energy-star-certification-stainless-steel/6461499.p?skuId=6461499
Screwd over.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Found a Hotpoint 15 cu ft made in America @ Lowe’s, for $453 delivered, old unit removed hauled away.I paid $570 with delivery only
No, I would not recommend this to a friendNot as cold as expected.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as cold as expected. I expected it to be colder.
No, I would not recommend this to a friendNot strong enough for commercial
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not strong enough the temperature is above 35 all the time. Not good enough.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear that our Insignia™ 11.5 Cu. Ft. Bottom Mount Refrigerator didn't meet your expectations, especially regarding its temperature performance. We understand how crucial it is for a refrigerator to maintain the right temperature, particularly for commercial use.
Your feedback is important to us, and we will take it into consideration for future improvements. Please reach out to our customer support team so we can assist you further and find a suitable solution.
Thank you for sharing your experience with us.
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good replaced three times had to upgrade to get a better one
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear about the issues you experienced with our product and that you had to replace it multiple times. We appreciate your patience and understanding. Your satisfaction is important to us, and we are committed to improving our products and services to better meet your needs.
- Shiela | Insignia Support
Feels like I’m using a toy fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Putting one start because otherwise I can’t review. Came in broken, drawers feel flimsy, dairy drawer doesn’t feel solid and off track I would def not recommend
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Violet,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee