Customer Ratings & Reviews
- Model:
- NS-RBM11WH2
- SKU:
- 6461500
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the 11.5 Cu. Ft. Bottom Mount Refrigerator for its size, overall performance, and design, with many appreciating the bottom freezer configuration. The refrigerator is also well-received for its capacity and quiet operation. However, some customers have expressed a desire for a freezer light and concerns about the door seal's durability, while a few reported receiving units with dents.
This summary was generated by AI based on customer reviews.
Great fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful! Exactly as is it is listed. I loved the specialty ice trays.
I would recommend this to a friend- Pros mentioned:SizeCons mentioned:Condition
Dented front door
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fridge. It is a great size for our apartment, BUT when we unboxed it there were three dents in the front door.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi user540325. Thank you for writing a review about our Insignia Bottom Mount Refrigerator. I apologize that when you unboxed the refrigerator, there were three dents in the front door. I know how frustrating it must be for you. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Mariepel C.| Insignia Products
https://www.insigniaproducts.com
Insignia refridgerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my refridgerator! It was exactly what i wanted!
I would recommend this to a friendHRH
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery people were top rate! Refrgerstor is terrific!
I would recommend this to a friend- Cons mentioned:Condition
Dented!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased appliances from best buy 16 years ago and had a great experience. This fridge arrived with dents. I've gone through a fiasco with total tech and gotten lots of misinformation and run-around. Even though i bought the fridge through the national sales line, i have to go to my store for remedy. If they replace with a good fridge, I'll update my rating a bit.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi AnnJ,
Thank you for the review. We do apologize or what happened. For us to fix the issue please give us a call at 888-237-8289.
Insignia Support,
Renee
- Cons mentioned:Door seal
Failed within 2 years.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was delivered in May 2022; as of January 2024 the freezer will not freeze. Best Buy won't repair it and an independent repair guy said it's unrepairable. Less than two years is noooot good. Additionally — although this is a small problem — the refrigerator-door gasket split in several areas.
No, I would not recommend this to a friend It’s not worth the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The bottom door came dented and apparently the stainless material is very fragile and dents easily. The freezer doesn’t have a temperature control so everything is frosted at high temp.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi user304859! Thank you for your feedback on our product. We apologize for the inconvenience caused by the dented bottom door and fragility of the stainless material. We will take this feedback into consideration for future improvements in our manufacturing process. In response to your concerns, we are implementing a 15 day return and exchange clause for our customers. If you are not satisfied with your purchase for any reason, you may return or exchange the product within 15 days of receiving it.
JC | Insignia Support https://www.bestbuy.com/site/insignia-11-5-cu-ft-bottom-mount-refrigerator-with-energy-star-certification-stainless-steel/6461499.p?skuId=6461499
Refrigerator with hit or sunk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator arrived with a large dent in the lower part of one side
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi user341334,
Thank you for the review. We do apologize with what happened to the product. For us to fix the issue please give us a call at 888-237-8289.
Insignia Support,
Renee
So sad it went up before i was going to purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sucks when a product is at affordable number and it goes up.
No, I would not recommend this to a friendYOUR WEBSITE DOES NOT WORK
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.YOUR WEBSITE DOES NOT WORK! Trying to read reviews and links do not work. Forced to create an account for no reason.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi ChelseaG. Thank you for writing a review about our Insignia Bottom Mount Refrigerator. I apologize that our website does not wor when you trying to read the reviews and try to open the link We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Mariepel C.| Insignia Products
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
High pitch...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing makes a really high pitch noise when its running. My dog leave the room when it starts...
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello ManoB,
Thank you for taking the time to leave a review of our Insignia™ - 11.5 Cu. Ft. Bottom Mount Refrigerator. I am sorry to read about the Refrigerator producing a high pitch noise when its running. To further check on this issue, please contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Not ready for prime time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer crapped out after 7 months. refrigerator works ok still.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello elbobo,
Thank you for taking the time to review our Insignia™ - 11.5 Cu. Ft. Bottom Mount Refrigerator. Please know that we are improving the quality of this product by considering our customers feedback, however I'd like you to contact our support team for further assistance at 1 (877) 467-4289 Daily 8am - 9pm CT.
Insignia Support
Molina
www.insigniaproducts.com/support