Customer Ratings & Reviews
- Model:
- NS-BC115SS9
- SKU:
- 6191309
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are satisfied with the 115-Can Beverage Cooler's cooling capabilities, size, and capacity, finding it reasonably cool and well-suited for various beverages. Many appreciate its quiet operation, overall performance, and appealing appearance. However, some customers have noted concerns about the door's sensitivity, the condition of the packaging upon arrival, and the size of the shelves.
This summary was generated by AI based on customer reviews.
Poor Quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived damaged. Not salvageable. Returned physically for replacement which was not preferred option. Replacement had dents but decided to keep it. Within one week compressor failed. Like the glass front for use in home gym but quality is terrible. Will need to probably pay double for a quality product.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thank you very much for taking the time to review our Insignia - 115-Can Beverage Cooler - Stainless steel. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Alvin
www.insigniaproducts.com/support
34º or 40+º
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To Whom It may concern, The Temp. on the box said 34º, but 43º is the actual lowest it's can be. Although everything else is nice.
No, I would not recommend this to a friendDisappointed!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second one I’m trying. Had to return the first one. It’s not cooling to it’s advertised 33 degrees. Again, disappointed.
I would recommend this to a friendOk I guess
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is ok, plenty of storage for beverages just doesn’t keep them as cold as I like. Have the temp set at 33° still not cold enough
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for writing a review about our 115-Can Beverage Cooler. We know how annoying is when a product does not work as expected! We would love to check this situation further with you, so please feel free to contact us at the link below to get assistance with your unit.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Bad temperature c9ntrol
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this cooler just before christmas. The temperature in the cooler was off by 10 degrees. I figured maybe it was just a defective unit so I returned it and purchased the same model. The new unit was also off by 10 degrees and could never get below 42 degrees. I am returning It again and switching to a different cooler! Don't buy this model!
No, I would not recommend this to a friendDon’t throw the box away
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Make sure not to return the box away. Purchssed one that was advertised as new but was clearly used and damaged. Received a second that worker for 20 days and then started leaking water
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I apologize for the inconvenience you’ve experienced with our products. It’s essential to us that our customers receive items in pristine condition. Please allow us to make this right. Could you please provide more details about your purchases? We’ll investigate and take corrective measures. Thank you for bringing this to our attention! - Carl | Insignia Support
Does Not Go Below 50 Degrees
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this unit yesterday, plugged it in and waited the appropriate amount of time before putting beverages in. For the past 36 hours or so, the temperature has not dropped below 50 degrees even though the thermometer is set on 34. I don't know who to contact about this as I already threw the box and packaging away.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Christian,
I understand that you left us this review to report on this situation. From our side, the behavior you are describing does not seem acceptable with a newly purchased product. So we will like to make sure that you receive the proper support. Please feel free to get in touch with us at the link below so we would like to fully evaluate what happened and search for an accurate solution for you.
Itzel I. - Insignia Support.
https://www.insigniaproducts.com/contact-us
- Cons mentioned:Condition
Refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it three times all three were badly damaged still haven’t received full refund on my card
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the Beverage Cooler. I am sorry to read that the units arrived damaged. Kindly contact Best Buy customer service to check further to your refund.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
- Cons mentioned:Condition
Dissatisfied and disappointed
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a third try. I purchased this three times and each time it arrived it was dented.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the Beverage cooler. I am sorry to read that the units are arriving dented. We appreciate the feedback of the issues being presented.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
- Cons mentioned:Condition
Dent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Huge dent w delivery. They are going to exchange it, once they do ... I’ll update the response.
No, I would not recommend this to a friend Will break and leak fluid everywhere. Do not buy!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working within 2 months and leaked coolant EVERYWHERE! Absolutely trash.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm extremely sorry to hear that your Insignia 115-Can Beverage Cooler - Stainless Steel stopped working within just 2 months and leaked coolant everywhere. That must have been a frustrating and messy experience. I apologize for the inconvenience and disappointment this has caused. We take pride in the quality of our products, and it's clear that we fell short in this case. I'll make sure to report this issue to our quality control team so we can investigate and prevent similar issues from happening in the future. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-115-can-beverage-cooler-stainless-steel/6191309.p?skuId=6191309
Not recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product works good but the shelf inside is too small and continually falls under weight of drinks. Poor design.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the beverage cooler. I am sorry to read that you are having some difficulties with the shelf. Kindly contact us to be able to check all options.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Don't order online or from Best Buy in general
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy anything from Best Buy online, 2nd beverage refrigerator that came destroyed, packaging is a joke. The hassle of calling support, repacking it, waiting for pickup is frustrating and a waste of my time. This is why Amazon is taking over the world due to the incompetence of companies like Best Buy. In all of the years ordering from Amazon, not one package damaged!!
No, I would not recommend this to a friendNot worth the money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 2 months then just stopped working.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 115-Can Beverage Cooler - Stainless steel, we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Insignia Support
Angela
www.insigniaproducts.com/support
Insignia is garbage. Won't last more than 1 year.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These best buy brands are garbage. BB nor Insignia stand behind them. Unit started failing with E4 error (defrost) after 8 mo then cleared up on it's own. Started again with same error at the 13 month mark and would not clear. Insignia warranty points you to BB and BB says nope - been over a year and we won't warranty it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 115-Can Beverage Cooler! We understand that you're having issues with the unit. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
- Cons mentioned:Condition
Unhappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived damaged. Dents all over. Returning to best buy. What a waste of time.
No, I would not recommend this to a friend - Cons mentioned:Door
Came damaged
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a Christmas gift and opened today and door was bent. Wouldn't close tight.
I would recommend this to a friend Died in 16 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit worked fine until about a week ago when without any warning, it simply stopped working. All the lights and controls work, but its not cooling at all. I tried unplugging overnight and its still dead. It never froze up or showed any signs of decline, it just was warm inside all of a sudden. I purchased it in store in Feb 2020 so it lasted about 16 months.
No, I would not recommend this to a friend- Cons mentioned:Door
Product recieved damaged
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product recieved with dent in door and cracked glass.
No, I would not recommend this to a friend Not a cool cooler.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cooler doesn’t get down below 40 degrees even though the thermostat is set at 34 degrees. Wine and beer do not cool enough to drink right out of the cooler. Going to have to see if the warranty is effective in dealing with the matter.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Rudy,
Thank you for taking time in giving a review with our 115-Can Beverage Cooler - Stainless steel. We understand the inconvenience and disappointing experience that you had since it did not meet your expectations. We sincerely take our customers feedback to heart and rely on it to find ways to improve our products and processes.
If you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
