Customer Ratings & Reviews
- Model:
- NS-MB12002
- SKU:
- 5906400
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the long battery life and ease of use of this 12,000 mAh portable charger. Its compact size and dual USB ports are also frequently praised, along with its affordable price. While some users reported compatibility issues, positive feedback significantly outweighs negative comments.
This summary was generated by AI based on customer reviews.
charges my phone very slow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.its charging is extremely slow. it takes more then 10-12 hours to get charged and barely charges my phone completely and that also takes ages. overall , not at all worth it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Sunny,
I understand that you left us this review to report on this situation. From our side, the behavior you are describing does not seem acceptable with a newly purchased product. So we will like to make sure that you receive the proper support. Please feel free to get in touch with us at the link below so we would like to fully evaluate what happened and search for an accurate solution for you.
Itzel I. - Insignia Support. https://www.insigniaproducts.com/contact-us
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad do not recommend to anyone it didn’t even last me long it only last for 2 weeks
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Yann, thank you for taking the time to leave a quick review of the Portable Charger. I am sorry to read that you are having issues with your portable charger, please feel free to give us a call at 1-877-467-4289 so we can review the warranty policy together.
Duban M- Insignia support
INSIGNIAPRODUCTS.COM/CONTACT-US
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased for a external battery but It wouldn’t charge so I exchanged it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
I am very sorry to read that you had to exchange our Portable Charger due to it not working correctly. I completely understand your need to return and hope that we are able to re-gain your trust in the future as we work hard to improve our products.
Itzel I. - Insignia Support.
https://www.insigniaproducts.com/contact-us
Do not get
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this. Might be user error but it would not charge my devices.
No, I would not recommend this to a friendNot good quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is not good taking long time To charge a phone I will replace it
No, I would not recommend this to a friendWorked 1 day
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It won't hold a charge after 1 day I am very unhappy
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, there.
I would like to express my concern about your experience with this Portable Charger. We deeply care about the performance of our products and I would like to further review your situation, this is why I kindly ask you to reach us at https://www.insigniaproducts.com/contact-us
Cesar G. - Insignia Support
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy! Stopped recharging after only 30 days.
No, I would not recommend this to a friendGood size spare battery at a great price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This battery pack holds enough capacity to keep my phone charged through heavy use. I keep it with me for any instance where I find myself with a low charge and don't have access to an AC outlet. Larger capacity battery packs can be significantly more expensive and smaller capacity batteries can come up a bit short. I definitely recommend this product as extra charge for a cell phone. It might be a bit too small for as extra charge for a tablet.
I would recommend this to a friend- Pros mentioned:Usb
Very good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The battery is reasonably sized. I like that it has 2 USB ports
I would recommend this to a friend Charger Died
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product worked great for about 2-3 months. Perfect to carry around in a backpack while traveling. After the 2-3 months, it will no longer charge any devices. After it stopped working, I left it on the charger for 2 days (until the LED indicators showed full charge) and tried to charge my devices using many different cables. No luck, and the warranty for this item is only 1 month. Should have chosen a more reputable brand.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Stormy,
We really do appreciate your preference on the charger, also it does come a shocker to me that the charger isn't charging as they should be. The charger needs to be repaired as soon as possible, so please contact Insignia so that we can guide you on how to get the proper resolution.
https://www.insigniaproducts.com/contact-us
Brian C. -Insignia Support
Must get
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a must get for whenever you're on the road
I would recommend this to a friendStill waiting for it to fully charge before using
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The instructions state to charge the battery pack about four hours to fully charge it before first use. I have two blue lights on, the third is blinking and the forth is not lit after five hours??? When unplugged and push test button only three lights are lit 75% charge which is what it was out of the box new??? A few more hours then it's going back if it won't fully charge!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello JimmyG,
I apologize for the inconvenience and the time you took to leave the review on the portable charger. Please contact us to check further options.
Grace | Insignia Support
https://www.insigniaproducts.com/contact-us
Bought 2, 1 worked
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 of these batteries for a trip and charged them both up the night before. On the plane I discovered only one worked. The other unit would plug in, charge my device for a split second then stop. Going to return one for sure. Poor build quality?
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Ncikyboy,
Thank you so much for providing us with this review, your opinion is valued. It appears that this a manufactures defect so I strongly recommend that you contact us as soon as possible.
https://www.insigniaproducts.com/contact-us
Brian C. Insignia support
Lasted 6 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was working well, but when I try to charge it up to use it, its own battery won't charge more than halfway. I can plug it in for hours, using different micro usb cables and plugs but it just won't fully charge anymore.
No, I would not recommend this to a friendJunk!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It'll begin charging my phone and then stop without anyone touching it. I leave it in a temperature controlled locker at work and when I come back after 3 to 4 hours I'll have maybe a 10% increase in my phone battery.
No, I would not recommend this to a friendStopped charging
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is there anyway insignia can fix my portable charger? It just stopped charging after a couple of days only. Wasted my money on this.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Nikko!
Thank you for your review about our Portable Charger! We understand how important is to keep your devices with battery, and we are sorry to read it stopped working. Please allow us to assist you further by contacting us at the link below.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us