Customer Ratings & Reviews
- Model:
- NS-UZ14SS0
- SKU:
- 6336450
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers value the convertible feature of the freezer as it can be used as a refrigerator or freezer as per their needs. They appreciate its spaciousness and perfect size, which makes it suitable for various storage requirements. The temperature control and easy setup are also praised for their convenience and effectiveness. However, some customers have concerns about the glass shelves, short lifespan, noise, and instances of the freezer stopping work.
This summary was generated by AI based on customer reviews.
Great value.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great freezer lots of room. Would buy again to have one be a fridge. Can’t go wrong!
I would recommend this to a friendFridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am using it as a fridge in my hangar and love it. Lots of space for drinks of all kinds.
I would recommend this to a friendGood value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fair price for a quality product…! Recommend by a best buy seller, perfect
I would recommend this to a friendI want to love it but cannot
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to love this convertible freezer/frig because it's almost perfect in every way, but I can not. I took delivery of it last Monday, and after 24 hours, I still could not get the refrigerator temperature lower than 40 degrees with the refrigerator setting at 35 degrees. And this is in a cold garage!! I called Insignia support, and they set up a return and replacement. The new appliance arrived on Friday, and this one is exactly the same. The fridge is set to 35 degrees, and the internal temperature (measured with THREE thermometers) hovers between 39 and 40 degrees. Best Buy has been excellent to deal with, and I so much wanted this to work. The local appliance person at the store suggested I return this second one and try a third unit, but I'm concerned the thermostats are faulty. I can't even imagine how it would be in a hot garage this summer. I just don't trust it. The refrigerator is sparsely loaded as well. My expectation is that if I set it at 35 degrees, I should get an internal temperature of close to that.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your detailed experience. We're sorry to hear about the issues you've encountered with the convertible freezer/fridge. It's understandable to feel frustrated when a product doesn't meet your expectations, especially after multiple attempts.
It's great to hear that Best Buy has been supportive, but it's concerning that both units have the same problem. Your feedback about the thermostat is valuable and will help us improve. If you decide to try a third unit, we hope it meets your expectations. If not, please don't hesitate to reach out for further assistance. Your satisfaction is important to us. Keith | Insignia Support
Freezer
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. No issues so far. Good price from Best Buy
I would recommend this to a friendAwesome freezer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an amazing freezer. It allows me to store all of my food that get for BBQ'ing
I would recommend this to a friendNew Freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice a convenient! Can use it as a freezer or refrigerator!
I would recommend this to a friendFreezer/Fridge Combo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice appliance. Lots of room. Plenty of shelves and one drawer. There are also door shelves.
I would recommend this to a friendMy new kick.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezes really good and it looks nice too. You can actually see the food your are looking for.
I would recommend this to a frienddid not even last a year
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this freezer on July 27, 2024. It is now July 17 of 2025. This freezer did not even make it a year. I also bought the coverage I called in and they said they could not help me I would need to bring the freezer back to Best Buy. It's very heavy. This is worthless don't waste your time. The total of the freezer was $604.38 ridiculous waste of money.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We’re truly sorry to hear that the freezer did not meet your expectations and that the support process added to your frustration. We understand how disappointing it is to invest in a product and coverage plan, only to face challenges when you need assistance the most. Your feedback is important and will be shared with the appropriate teams to help improve both our product reliability and support services.
Keith | Insignia Support
Excellent freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coldest beer on the block! Best freezer I ever bough!
I would recommend this to a friendFreezer Failure
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Insignia Freezer/Refrigerator never was able to perform as a freezer. We lost $917.00 / 292.5 pounds of meat because this unit would not cool below 35 degrees Fahrenheit. We returned the unit and received a replacement white unit instead of the stainless steel due to availability. We filed a spoilage claim that has been denied. The replacement unit functions well so far but Best Buy has not/will not compensate us for the spoiled meat.
No, I would not recommend this to a friendProblem !
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not a freezer expert, but I don't think this looks right. See the attached picture. I wiped off the frost as well as the upper door seal, and it happened again. There was also some minor damage to the bottom of the door. Your delivery guy took a picture of the door when it was installed last week. The door is minor, compared to the frost build up. What can we do about it?
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Refrigerator, we're very sorry to read you're having this problem with your unit, I would kindly ask you to contact us using the link below, we'll be more than happy to help you address this problem and evaluate the available options for you:
www.insigniaproducts.com/contact-us
Maria P. Insignia Support
Fridge function doesn't work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge function does not get cold enough to keep food from spoiling. It's set as cold as the fridge will go (35F) but its actual temp is well above 40F which is out of the food-safe range. I have it inside in a temp controlled space with plenty of ventilation. I plugged it in for 48 hours and it never got below 40F.
No, I would not recommend this to a friendDisplay showing 4°F but everything melted inside!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn't last more than a year and a few months and we found everything melted. The power is on and the freezer display is still showing 4°F which really cheated us as we thought the freezer is still working and everything is fine. This is crap design.
No, I would not recommend this to a friendFreezer was delivered with a dent in the back corn
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'll never buy from Best Buy again. Dented Freezer.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear that you received a dented Insignia 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. We apologize for the inconvenience and disappointment caused by the cosmetic damage. We appreciate your feedback and will use it to improve our quality control processes to ensure that we provide products that meet our high standards. Jeth | Insignia Support .https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336451.p?skuId=6336451
insignia Freezer/ Refrigerator
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Purchase a insignia freezer/ Refrigerator and was disappointed in it. The next few days there was frost and ice buildup all over. Now it’s getting worse by the day with more ice buildup on the frozen food and ice tray. I am returning it and hopefully will get one that works the way it should.... Frost free!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, Thanks for sharing a comment about your refrigerator. We are sorry to read about the bad experience you are having with you refrigerator, but we would like to assist you, so please contact us by clicking the link below to review your case. https://www.insigniaproducts.com/contact-us Marcos O. - | Insignia Support |
very poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered with broken shelf (plastic arount shelf broken, plastic is part of structure that holds shelf on sides of freezer. did not notice until after delivery men left. Chatted with Best Buy, and all they could offer was a discount, or a return. Called insignia, shelf is not an item that they sell.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. We appreciate your feedback and are sorry to hear about the issue with the shelf. Your input is valuable to us and helps us improve our products and services. If you have any further comments or suggestions, please feel free to reach out. Thank you for being a valued customer. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336451.p?skuId=6336451
Broken Fridge…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge was not getting cold and our food Rotted and we did not get reimbursed for the Rotten food….
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your review, BigArtieDe. We’re truly sorry to hear about the issue with your freezer and the impact it had on your food. We understand how disappointing that must have been and appreciate you bringing it to our attention. Tine | Insignia Support
Broken door handle
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a month and the door handle broken. Entrada de tornillos barrida.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, LourdesE. We’re sorry to hear about the broken door handle on your freezer. Your feedback is important and helps us address product durability concerns more effectively. Tine | Insignia Support
