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Customer Ratings & Reviews

Your price for this item is $499.99
The comparable value price is $849.99

Customer reviews

Rating 4.7 out of 5 stars with 4253 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers value the convertible feature of the freezer as it can be used as a refrigerator or freezer as per their needs. They appreciate its spaciousness and perfect size, which makes it suitable for various storage requirements. The temperature control and easy setup are also praised for their convenience and effectiveness. However, some customers have concerns about the glass shelves, short lifespan, noise, and instances of the freezer stopping work.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 4,253 reviews
  • Rated 5 out of 5 stars

    Great Freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    George & Frank arrived on time removed the old chest freezer and put the new one in. They were polite and professional. they did thorough explanation on how every works. The freezer is working great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A Versatile and Efficient Appliance for Modern Living The Insignia Convertible Upright Freezer has been designed with versatility and practicality in mind, catering to households with varying storage needs. From its convertible functionality to its sleek design, this freezer offers features that aim to simplify food storage and enhance convenience for users. One of the standout features of the Insignia Convertible Upright Freezer is its ability to switch between freezer and refrigerator modes, depending on your requirements. This flexibility makes it an ideal appliance for households that experience fluctuations in storage needs. Whether you’re preparing for a large gathering and require additional refrigeration space or need to store frozen foods for long periods, this freezer adapts effortlessly.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your experience, HendrikV! We're delighted to hear that the Insignia™ Convertible Upright Freezer is meeting your storage needs with its versatile functionality. The ability to switch between freezer and refrigerator modes is a game-changer for dynamic households, and we're glad you're finding it useful. We appreciate your thoughtful review and are pleased that the sleek design and practical features are making a difference in your daily routine. If you ever have any questions or additional insights, we’re here to help. Ivy | Insignia Support BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was purchased as a gift for Christmas. The recipient of this gift is very pleased with it. They were in need of an extra freezer and it is perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big enough and cold

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works wonderful. Large enough but not too Big really cold. Very happy and price was great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect addition to our garage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This freezer is the perfect size for our garage. The upright makes it so easy to stack food. With deep freezers it is so lost for something to get lost at the bottom. With this freezer you see everything and it has so much space. The controls on the front of the door makes it very convenient to change settings. The chime when the door opens is a nice plus for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Holds everything I need it to, it has plenty of shelves and room. I like the door shelves too and the fact that it beeps loud when the door has been open for so long. Also like that this can be converted to a fridge as well, looking to buy a second one to have as a garage fridge as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 weeks and no complaints

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was fast . Easily fits a 1/4 of beef and would probably fit 1/2 beef depending on cuts and if your good at Tetris. Had it for just over 2 weeks and so far so good. Nice and quiet and I like the fact that it has a door alarm that sounds if the door is left open. Has an -11°quick freeze mode that's I love and it can be switched over to a refrigerator and is garage ready..

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback. We're glad to hear that the delivery was fast and that the unit meets your storage needs. It's great to know that you appreciate the quiet operation and the door alarm feature. The -11° quick freeze mode and the versatility to switch to a refrigerator are designed for convenience, and we're pleased that you find them useful. Your satisfaction is important to us, and we appreciate your support. Keith | Insignia Support BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Welcome to the 21st century!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model is a big step-up from our previous, same-size, upright freezer. These are the new features we are LOVING: *self-defrosting *interior light *exterior temperature display with touch-control *pull-out drawer *wheels (bottom rear—in addition to the leveling legs on bottom front) for easier moving *more energy efficient *flexibility: use as as a backup fridge if needed *quiet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased with this freezer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have only had it now for almost 3 weeks but it is working exactly as advertised. We love the size, it is quiet, and currently being used as a freezer. We like the concept of using it as a refrigerator if needed. The delivery occurred without a hitch and the gentlemen who delivered it were very efficient and considerate. They also gave us the information we needed to have a successful experience. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    first freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great upright freezer for the price. I bought it on open box and it works great for a freezer. it is small but just right for two people. If lucky, it will work well for a long time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. Tons of room. Very simple controls. 10/10

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback. We are delighted to hear that you found the setup easy, appreciate the ample space, and enjoy the simple controls. Your satisfaction is important to us, and we are glad to have met your expectations. Keith | Insignia Support BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Happy customer! Nicely organized freezer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent freezer! Our former one had not been working well because of a buildup of frost. The size made it a very intimidating job to maintain. This new Insignia is such a better design and so much better organized! The Energy Star rating is excellent, so we know we will be saving money, and our food is recognizable! We are very happy with this purchase! the door does lock on closing it - a new feature on all of the newer models, but I understand the logic, and can live with it. I will get used to holding it open while I load my groceries, or wait the 2-3 minutes between opening it for the next batch - not a big deal for the safety issue, particularly since I now have a granddaughter who is a toddler :) The fact that it can be a refrigerator when we decide to downsize and no longer need it as a spare freezer is a definite plus!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insignia

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad to have an opportunity to comment! I am very pleased with my new convertible freezer/refrigerator. It is very quiet, just the right amount of space for our needs and love having the drawer at the bottom. We use it as a freezer but love that we have an option if we want to use it as a refrigerator!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for our needs. We love being able to see what's in the freezer as opposed to our old chest freezer where things would get buried.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with this freezer/refrigerator. Even though we purchased it for the freezer, it's nice to know if we ever need more refrigerator room, we could switch it over. We have it in our garage but it stays at 0 degrees where we set it. There's plenty of room to hold a lot of items and still be able to find things versus a top load freezer where you have to pull things out to see what you have. Definitely a good purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect refrigerator for the garage.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using this as a converted refrigerator. Perfect size with nice shelving. Seems to be holding temperature very well. So far, so good.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback, HabFan1! We're glad to hear that the Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer is meeting your expectations as a converted refrigerator. It's great to know that the size and shelving are working well for you, and that you're satisfied with the temperature control. If you have any further questions or need assistance in the future, feel free to reach out. Enjoy your new appliance! . -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Great freezer/refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this freezer as a back up to my home refrigerator/freezer. Found out when it was delivered that if you no longer need it as a freezer you switch it to refrigerator mode. Pretty neat. Its only one large cabinet and can only use it in one of the two modes at a time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Freezer - eh Best Buy warranty - Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am reviewing Insignia™ - 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer with ENERGY STAR Certification - White. I am giving a 4-star review although the freezer stopped working right before its 1-year warranty ran out. BB has scheduled to pick it up and offered me a replacement or money back. I am going to get another Insignia that is a bit larger capacity and will also purchase an extended service package. While the freezer worked it was pretty perfect. Temp was right on 0 degrees, light on outside of the door told us the electricity was on, lots of storage with heavy duty shelving and nice on-door racks. Odds are the next one will last longer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great pick!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Of course the pandemic had me worried. Ordered and received this it’s within a few days. The experience was seamless. The item itself is a lot nicer than I thought it was going to be. I wanted a chest, but this up right is pretty spacious. I like that it can double as a fridge if you don’t need the freezer. Definitely one to consider...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great freezer! It can fit tons of stuff. The alarm feature is helpful, so you can know if it is above a set temperature. It’s cool that it can be a fridge or a freezer as well.

    I would recommend this to a friend
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