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Customer Ratings & Reviews

$499.99
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The comparable value is $849.99

Customer reviews

Rating 4.7 out of 5 stars with 4395 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers highly value the overall performance, size, and capacity of the 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. The freezer's convertibility, temperature control, and quiet operation are also appreciated. However, some customers have expressed concerns regarding the door design and the durability of the shelf material.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 4,395 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Happy Happy Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this upright freezer, i wanted until i had it for two months. It has worked great from day one, but really not surprised. When i buy from Bestbuys i try to get Insignia brand, i have Insignia tv,Insignia ice maker and two freezer. I have read bad reviews on here about Insignia products, I have had no problem with any Insignia products i have purchased. Great product, Bestbuys is the first place i look if im in the market for Electronics or appliances.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello Tommy! We’re delighted to hear your upright freezer has been performing so well and that your experience with Insignia products has consistently been positive. It’s wonderful to know our appliances have earned your trust across multiple purchases. Your loyalty and thoughtful feedback truly mean a lot to us. Thank you for taking the time to share your experience.

      Sidhartha | Insignia BBY-ExBrand_Insignia

  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Frost

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I truly adore my new freezer It works wonderfully , it just the right size ,

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Temperature control

    Rated 5 out of 5 stars

    Love This!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We absolutely love this fridge/freezer. We ordered this as an extra fridge and now we are ordering another as an extra freezer. It has so much usable space. Seals so nicely. Keeps everything super cold. Wasy to use, install and move.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Insignia™ - 13.8 Cu. Ft Convertible Freezer/Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Insignia™ - 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer with ENERGY STAR Certification - White fits in perfectly with our Refrigeration needs and nice to know we can convert to freezer needs in the winter if need be

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Happy so far with this freezer/refrigerator!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave it 5 stars but we haven't had the freezer/refrigerator very long. I hope to continue with my 5 star rating as so far we are very pleased with the unit. Before purchasing it we were kind of skeptical with getting what is called a "convertible upright freezer/refrigerator". We had never heard of one before but decided to go ahead with the purchase. Another nice feature is that it has an Energy Star Certification. And the unit came in a few days ahead of the original scheduled date! Which was a great plus since our old freezer had gone kaput!! But luckily we had a place to store all the frozen foods until this unit arrived.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Size

    Rated 5 out of 5 stars

    Great freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size for a small household. Plenty of room and well laid out. Love the easy to read temperature on the outside of the refrigerator door. And the price was very, very reasonable.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Convertibility

    Rated 5 out of 5 stars

    Great Freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This freezer is great! Much more capacity than than a chest freezer with the same footprint. Much easier to organize. Can be set to be a freezer OR refrigerator. So good, we bought another to use as a spare refrigerator. Garage ready, great seals, extra insulation.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you, WYATT, for the fantastic feedback. We’re thrilled the convertible freezer is offering the space, flexibility, and efficiency you needed, so much so that you picked up a second one! Tine | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Capacity, Overall performance
    Cons mentioned:
    Shelf material

    Rated 5 out of 5 stars

    Great mid sized upright freezer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent upright freezer. We bought a whole hog and needed a larger freezer for storage and this had more than enough space. Looks great and works very nicely. I do wish there were baskets instead of the glass shelves. But being a fridge as well the shelves make sense. Would buy again and recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Convertibility, Size

    Rated 5 out of 5 stars

    Great freezer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great freezer. Needed some extra freezer space, this fits the bill perfectly. Not too big, not too small. Runs quiet, cannot hear it. Like that this can be either a freezer or refrigerator, working perfectly so far. Only negative is that the display on door does not show the actual inside temperature, only the setpoint.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Garage Refrigerator/freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This garage refrigerator/freezer is perfect for our needs. Works well, plenty of storage, and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Nice Addition for Our Garage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezer helped fill a void we had with lack of freezer space. This is large on the inside but fits well in our garage (not overly big footprint). So far, it is really a good purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Temperature control

    Rated 5 out of 5 stars

    Great freezer!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this freezer....it's working great! It's quiet, and I love the extra features of being able to set the exact temperature and switch to refrigerator if you so choose. Upright models are much better...I can see everything easily, especially with the bright light and the shelves keep items organized...so, less open-door time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice size

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what it's supposed to do: keep foods frozen. The interior light and glass shelves make finding things easy. It is very quiet. Don't know about longevity since I've only had it a month. But so far so good. It's my first upright and like it so much better than my old chest freezer.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for the detailed feedback! We’re glad to hear the freezer is doing its job well and that features like the interior light and glass shelves are making it easier to use. It’s great to know it’s running quietly and that you’re enjoying the upright design compared to your old chest freezer. We understand it’s still early, but we’re happy it’s been a positive experience so far. Your insights are truly appreciated.
      Keith | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Capacity, Size

    Rated 5 out of 5 stars

    Great appliance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! perfect size for the space I have. And with what I put in it, it still had room

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Convertibility, Overall performance

    Rated 5 out of 5 stars

    Extra freezer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for an extra freezer, works great and easy to set up, lots of room for meat. I like that you can use it either as freezer or fridge

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Easy! Thank you for your positive feedback on the Insignia™ - 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer with ENERGY STAR Certification - White. We’re delighted to hear that it works great as an extra freezer, was easy to set up, and provides lots of room for meat. It’s great to know that you appreciate its convertible feature of being used either as a freezer or fridge.

      Your satisfaction is our top priority and your feedback helps us improve our products and services. Thank you for choosing Insignia! |Angelica| Insignia Support| https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336451.p?skuId=6336451 BBY-ExBrand_Insignia

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet, stylish, and bigger than expected! Highly recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Love this freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new upright freezer but didn't want a large one. This one fit the bill perfectly. Enough room for what we need to put in it and doesn't take up a ton of room in the garage either. Seems to be working really well so far and the freezer/fridge option is a plus!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The size is perfect for the 2 of us and it's working great. Best thing about it is it's froze free. We don't have to worry about defrosting it! My last freezer was over 40 years old so this is amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Temperature control

    Rated 5 out of 5 stars

    Good Freezer

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a freezer in a hurry and Best Buy had this one on stock. It works hreat and stays extra cold!

    I would recommend this to a friend
  • Pros mentioned:
    Convertibility, Overall performance

    Rated 5 out of 5 stars

    Outstanding Freezer/ Refrigerator!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit works perfectly. We love the option of being able to use this as a refrigerator or freezer. We are using this freezer/refrigerator in our outside shed do store our ice creams, freeze pops, steaks, and all the other things for our cook outs. Definitely a great buy!!

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thanks, Bass! That sounds like the ultimate outdoor setup—ice cream, steaks, and a freezer that adapts to your needs. So glad it’s working perfectly for your cookouts!
      — Shiela | Insignia Support BBY-ExBrand_Insignia