Customer Ratings & Reviews
- Model:
- NS-UZ14SS0
- SKU:
- 6336450
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers highly value the overall performance, size, and capacity of the 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. The freezer's convertibility, temperature control, and quiet operation are also appreciated. However, some customers have expressed concerns regarding the door design and the durability of the shelf material.
This summary was generated by AI based on customer reviews.
Poor freezing quality.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Deep freezer conistently defrosted on and off. Having trouble right now and 5 times before
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Ryan, thank you for taking the time to share your experience. We’re sorry to hear that your Insignia 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer has been freezing inconsistently and repeatedly defrosting. That’s definitely not the performance you should expect, and we understand how frustrating this must be. We’d like to help troubleshoot the issue and make things right. Please reach out to us at 877‑467‑4289 or [email protected], and our team will be happy to assist you further. Andres | Insignia Products
- Cons mentioned:Door design
Door won't open
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once plugged in and running for a few hours,the door was nearly impossible to open. It took 2 hands and an extreme amount of force to open door. I returned it for a different model.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. I'm sorry to hear about the difficulty you had with the door. That sounds very frustrating and inconvenient.
We appreciate your feedback and are glad to hear that you were able to return it for a different model. If you have any further concerns or need assistance with your new freezer, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to help.
Thank you for bringing this to our attention.
Average spare freezer
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaces a similar unit that just stopped working. Extra height for purely 'decorative' hinge fascia plate is actually a REAL ANNOYANCE as it almost doesn't work with the space I have. Otherwise, basically a generic garage freezer. That fake, useless hinge arrangement is a real pain, though.
I would recommend this to a friendgood product bad customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.product according to the price. custom service is very bad
I would recommend this to a friendNot Happy at All
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this item 14 months ago and it stopped working overnight. We lost several hundred dollars of frozen items and there is no support for a replacement or repair
No, I would not recommend this to a friendDO NOT BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give zero stars I would. Freezer failed after 14 months. Called BestBuy support. Agent said “the warranty has expired. It is not repairable “. I am not sure how he made this determination over the phone. He then said “There is nothing I can do”. Connected me with Insignia (the manufacturer) support. Was told the same thing. BestBuy has lost my business forever.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We’re truly sorry to hear about the issue with your freezer and the frustration you encountered during the support process. We understand how disappointing it is when a product doesn’t meet expectations, especially after a short period of use. Your feedback is important and will be shared with the appropriate teams to help improve our service and support.
Keith | Insignia Support
Ok purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice size for what we needed,but door handle gets locked every time,you have to click on door open , looks like we would loose or break the handle soon.
I would recommend this to a friendgood freezer
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Found the right size in stainless. Wish door hinge could be changed. Does not beep when door is not closed as manual says. Cannot be fixed, entire freezer needs to be replaced and stainless steel is not available. This is in our kitchen and we do not want white so living with it.
I would recommend this to a friendGood freezer so far.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it to freeze chickens we butchered, they are frozen.
I would recommend this to a friendFreezes good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as it should, it’s a freezer so not a lot of features.
I would recommend this to a friendGreat Combo Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for the basement to stock up on extra supplies
I would recommend this to a friendDied in 1.5 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine until it didn't. After 19 months it suddenly stopped freezing. After an hour getting transferred to 3 different Geek Squad agents, the agent said that there are no parts available, and they cannot even schedule someone to repair it - even for the $130 in-home service price - because it's out of warranty and they don't have ANY parts listed for it. I now have a $670 doorstop. If I bought the service plan, I'm told it would have been replaced.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello KevinS,
Thank you for taking the time to review our Insignia™ - 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer - White, we're very sorry to read that after 19 months of using the unit suddenly stopped freezing. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST.
Chelsea
Insignia Support
https://www.insigniaproducts.com/
Product Fine - Best Buy Install Followup is AWFUL!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is fine, but the installers dragged the product their coats or something down my basement stairwell wells leaving super noticeable damage all the way down. I wasn't home at install (my neighbor was), and they didn't tell him or me about it. Since then I've called TWICE a month apart on 20-30 minute holds telling me the 3rd party claim company would contact me. And NOTHING has been done for months. Awful!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for bringing this to our attention. We are deeply sorry to hear about the damage caused during the installation and the lack of response from the third-party claim company. We understand how frustrating this situation must be for you, especially given the time and effort you have already invested in trying to resolve it. Your experience is important to us, and we are committed to addressing this issue promptly and ensuring that it is resolved to your satisfaction. Keith | Insignia Support
Great garage freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value I am quite impressed with its features
I would recommend this to a friendDAMAGED BEFORE DELIVERY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery of the unit was scheduled for Dec. 23. Because of the age of my home I had the delivery personnel un-box the unit in the driveway, for ease of entry to my home. The unit arrived damaged. The whole backside of this freezer was damaged, each corner/edge was either dented or crushed. Strange?, that the box it came in was not... I refused delivery, and had to reschedule for another unit to be delivered a month later. NOT HAPPY!!!
No, I would not recommend this to a friendWould not recommend
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this freezer/refrigerator combo for about eight months. It’s very persnickety. I use it as a freezer. It cools most of the time. The problem is that it will just stop freezing for no reason. I have lost two freezers full of food which amounts to about $1,500 total. No good!! I just went to get something out of it and it stopped freezing again!! I contacted Insignia who said it’s a Best Buy issue and I contacted Best Buy who said it is an Insignia issue. I simply need a freezer that works without failing - especially since it is less than a year old.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. We truly value your feedback and are committed to improving our products and services. Your comments are important to us, and we will take them into consideration to enhance the reliability and performance of our freezers. Thank you for being a valued customer. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336451.p?skuId=6336451
Don’t Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This worked for one year and stopped working completely. Best Buy then asked me to “Carry” it in for a costly repair as if it was a pocket book. Very Disappointed
No, I would not recommend this to a friendDistasteful
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered in store picked out in store was promised a August 11th date they dropped and damaged product then proceeded to push me further out and still charged a delivery fee and on top of it had decided to cancel the order wow Best Buy you certain have left a bad taste for your brand name in my mouth. Never again will I be disappointed. You would think Best Buy would give free ship. With disregard to that I live in NY state where we had a power outage I went to Best Buy with the intentions of yes they will help me not still waiting for freezer August 20 what a joke
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We appreciate your input and understand how important timely service and product availability are to our customers. Your feedback helps us strive for improvement, and we hope to provide a smoother experience in the future. We value your support and look forward to the opportunity to serve you better. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336451.p?skuId=6336451
Noisy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I read a few reviews that was in favor of this item being good but I am not impressed. Weird moan sounds from time to time after a year of having it and it LEAKS! also called best buy for a repair and they ended up giving me the Item exchange number instead. So I tried to contact geeksquad exchange via phone which i would not recommend. Which now theyre trying to schedule me for a repair instead...
No, I would not recommend this to a friendBuyer Beware
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer stopped working correctly in less than 6 months. I lost around 600.00 dollars worth of food. I was told Insigna was a Best Buy brand. I was then told this freezer is nor repairable. It is only replaceable. Information that would have been nice to know prior to purchase!!!!
No, I would not recommend this to a friend
