Customer Ratings & Reviews
- Model:
- NS-UZ14SS0
- SKU:
- 6336450
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers highly value the overall performance, size, and capacity of the 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. The freezer's convertibility, temperature control, and quiet operation are also appreciated. However, some customers have expressed concerns regarding the door design and the durability of the shelf material.
This summary was generated by AI based on customer reviews.
Great value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great one, I like it's frost free feature. I would have bought the biggest size.
I would recommend this to a friendGood
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Handle loosens over time but other than that, it gets the job done
I would recommend this to a friendMy freezer doesn't work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, since they have to send me,another one because the one they delivered doesn't work. Not happy at all. Having to talk to 5 different people to get this taken care of is very disturbing.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Baseline,
Thank you for taking the time to leave your review on this Upright Freezer/Refrigerator. We truly appreciate your feedback, certainly no one wants to experience this inconvenience. Regardless, I certainly hope that you received the appropriate attention and resolution from our team to get this fixed. If you have not, please feel free to contact us so we can get you up and running! We are here for you.
- Janína G. | Insignia Support | https://www.insigniaproducts.com/contact-us
Damaged Freezer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the new freezer but it came with a small dent on the side of it.
I would recommend this to a friendDisappointed did nothing the bigger dent until lat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it’s doing ok disappointing when purchase is was a small dent in the front but it was delivered to us it was a big dent & larger scratch in the front door
I would recommend this to a friend13.8 Upright Convertible Freezer/Refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the upright freezer. Wish it had a bottom shelf in the door.
I would recommend this to a friendgood appliance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is very good freezer so far. takes a little time to figure it out.
I would recommend this to a friendWorking exactly as expected.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are using this as a freezer and it is exactly what we needed.
I would recommend this to a friendLarger Than The One That You All Bought To Me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it but really wish it was a little bit larger than what it is.
No, I would not recommend this to a friendJust a basic a Freezer.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's Freezer .i have no complaints as of now keep everything frozen easy to get items out due to the fact it's a standing Freezer which is a plus for me and my family.
I would recommend this to a friendSatisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered on time and set up. Personell were friendly and quick.
I would recommend this to a friendBroke in less than 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for the first year and a half , after that it went downhill. I would have to reset it at least weekly and the week i went on vacation i came home to a full freezer of thawed out rotting meat. A ridiculous amount of money lost because the freezer died in underv2 years. Total waste of money
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi SBurzese,
Thank you for the review. I do apologize if the product did not last. If you need assistance you may call 888-237-8289 We are available to take your calls from 8 am to 9 pm CST, 7 days a week.
Insignia Support,
Renee
Deep freezer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok and does the job little smaller than what I want but it was in stock
I would recommend this to a friendsmall freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.like it, wish we would have bought a larger one now. oh well
I would recommend this to a friendInconsiderate delivery service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so mad right now. The original delivery time was from 7am to 7pm. My wife and I took the whole day off for our freezer delivery. We moved the old one out to the garage and I even took off the laundry room door to give even more room. The time got changed to 3pm to 7pm. No problem watched the map where Christopher drove all around the area. The time got pushed out all the way to 9pm. Still no problem. Eventually at 8:30 it said he was on the way and would be there in 20 minutes. So I waited at the end of my driveway for forty minutes. Nothing I tried calling best buy, but the help line said someone would be right with me and hung up twice. They obviously cancelled on me. No phone call, no email, no text. So inconsiderate
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience, BruceH. We deeply regret the inconvenience you faced with the delivery of your freezer. Your feedback is crucial, and we are committed to improving our service to ensure better communication and reliability in the future. Thank you for bringing this to our attention. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336451.p?skuId=6336451
Pay a little extra for Geek Squad protection
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first one broke in under a year. I lost around $700 in food, it was not cover in the warranty. You must purchase the Geek Squd protection, that's on me. But they only cover $300 if i remember right. Bestbuy did deliver a new one, but it took over a week.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We understand how frustrating it must have been to lose such a significant amount of food and to deal with the warranty limitations. We appreciate your patience during the replacement process and are glad that Best Buy was able to deliver a new unit, even though it took some time. Keith | Insignia Support
Average spare freezer
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaces a similar unit that just stopped working. Extra height for purely 'decorative' hinge fascia plate is actually a REAL ANNOYANCE as it almost doesn't work with the space I have. Otherwise, basically a generic garage freezer. That fake, useless hinge arrangement is a real pain, though.
I would recommend this to a friendgood product bad customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.product according to the price. custom service is very bad
I would recommend this to a friend- Pros mentioned:Overall performance
Freezer great...Bestbuy not so much
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer failed after 16 months. Purchased 5-yr warranty, Bestbuy made me bring the freezer to the store and I was told 8-10 weeks for repair. Not acceptable. The freezer was great while it was working ... not happy with Bestbuy at all.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We’re sorry to hear about your experience with the freezer and the repair process. It’s frustrating to have a product fail and then face a long wait for repairs. We appreciate your patience and understanding. Your input is valuable, and we’ll work on improving our service. Please reach out to our customer service team so we can assist you further.
Keith | Insignia Support
good freezer
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Found the right size in stainless. Wish door hinge could be changed. Does not beep when door is not closed as manual says. Cannot be fixed, entire freezer needs to be replaced and stainless steel is not available. This is in our kitchen and we do not want white so living with it.
I would recommend this to a friend