Customer Ratings & Reviews

Bought it to freeze chickens we butchered, they are frozen.

Works as it should, it’s a freezer so not a lot of features.

Perfect for the basement to stock up on extra supplies

Nice size for what we needed,but door handle gets locked every time,you have to click on door open , looks like we would loose or break the handle soon.

Once plugged in and running for a few hours,the door was nearly impossible to open. It took 2 hands and an extreme amount of force to open door. I returned it for a different model.

love it at first but after a year it just stopped cooling will no warning it just stopped

Worked fine until it didn't. After 19 months it suddenly stopped freezing. After an hour getting transferred to 3 different Geek Squad agents, the agent said that there are no parts available, and they cannot even schedule someone to repair it - even for the $130 in-home service price - because it's out of warranty and they don't have ANY parts listed for it. I now have a $670 doorstop. If I bought the service plan, I'm told it would have been replaced.

Great value I am quite impressed with its features

Delivery of the unit was scheduled for Dec. 23. Because of the age of my home I had the delivery personnel un-box the unit in the driveway, for ease of entry to my home. The unit arrived damaged. The whole backside of this freezer was damaged, each corner/edge was either dented or crushed. Strange?, that the box it came in was not... I refused delivery, and had to reschedule for another unit to be delivered a month later. NOT HAPPY!!!

Unfortunately after 18 months this stopped working on me. Haven't had it fixed yet but we lost about $1,000 worth of food that we had in it. Guess I'll buy the extended warranty next time but something like this shouldn't breakdown so fast.

I have had this freezer/refrigerator combo for about eight months. It’s very persnickety. I use it as a freezer. It cools most of the time. The problem is that it will just stop freezing for no reason. I have lost two freezers full of food which amounts to about $1,500 total. No good!! I just went to get something out of it and it stopped freezing again!! I contacted Insignia who said it’s a Best Buy issue and I contacted Best Buy who said it is an Insignia issue. I simply need a freezer that works without failing - especially since it is less than a year old.

I have been using this product for a year, biggest issue is the door is very tight. It’s hard to open, also when you push it, some time it doesn’t close. You have to push it hard again to close it. You have to be extra careful always to make sure door is closed after you push the door to close it. Not worth it for the money.

The freezer stopped working correctly in less than 6 months. I lost around 600.00 dollars worth of food. I was told Insigna was a Best Buy brand. I was then told this freezer is nor repairable. It is only replaceable. Information that would have been nice to know prior to purchase!!!!

I read a few reviews that was in favor of this item being good but I am not impressed. Weird moan sounds from time to time after a year of having it and it LEAKS! also called best buy for a repair and they ended up giving me the Item exchange number instead. So I tried to contact geeksquad exchange via phone which i would not recommend. Which now theyre trying to schedule me for a repair instead...

This concept of converting it from freezer to Fridge and vice versa sounds good but only for certain people. I found it a bit difficult to have it for my use

If I could give zero stars I would. Freezer failed after 14 months. Called BestBuy support. Agent said “the warranty has expired. It is not repairable “. I am not sure how he made this determination over the phone. He then said “There is nothing I can do”. Connected me with Insignia (the manufacturer) support. Was told the same thing. BestBuy has lost my business forever.

Freezer was great, delivery was not. But they made it right with no problems. Thanks

Ordered in store picked out in store was promised a August 11th date they dropped and damaged product then proceeded to push me further out and still charged a delivery fee and on top of it had decided to cancel the order wow Best Buy you certain have left a bad taste for your brand name in my mouth. Never again will I be disappointed. You would think Best Buy would give free ship. With disregard to that I live in NY state where we had a power outage I went to Best Buy with the intentions of yes they will help me not still waiting for freezer August 20 what a joke

The product is fine, but the installers dragged the product their coats or something down my basement stairwell wells leaving super noticeable damage all the way down. I wasn't home at install (my neighbor was), and they didn't tell him or me about it. Since then I've called TWICE a month apart on 20-30 minute holds telling me the 3rd party claim company would contact me. And NOTHING has been done for months. Awful!

piece of garbage , the door handle is so cheap . the set screws are going into the plastic handle to hold the handle on the door are just to small for the pressure it takes to open it . the handle came off at the bottom and the screw is now stripped out after trying to tighten it back up . i dont recomend this product for this price point .