Customer Ratings & Reviews
- Model:
- NS-UZ14SS0
- SKU:
- 6336450
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers highly value the overall performance, size, and capacity of the 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. The freezer's convertibility, temperature control, and quiet operation are also appreciated. However, some customers have expressed concerns regarding the door design and the durability of the shelf material.
This summary was generated by AI based on customer reviews.
Scratch and Dented, delivery guys took pictures
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.scratched and dented promised $100 gift card and now nobody remembers! What can one do??
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. We appreciate your feedback and are committed to improving our products and services. Your comments are valuable to us, and we will take them into consideration to enhance our customer support processes. Thank you for being a valued customer. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336451.p?skuId=6336451
It doesn't work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got delivered and it didn’t get cold at all. Now we have to wait until 9/27 for a service call.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for writing a review about our 13.8 Cu. Ft. Upright Convertible Freezer/Refrigerator! We know how frustrating is that you received the unit and it's not working. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Not working and have to return it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Disappointed. Not working and have to return it.
No, I would not recommend this to a friendBroken after 1.5 years
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I jist bought it 1.5 year ago. The fridge stop working. All food melted.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. We appreciate your feedback and are sorry to hear about the issue you encountered. Your input is valuable to us and helps us improve our products and services. If you have any further comments or suggestions, please feel free to reach out. Thank you for being a valued customer. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336451.p?skuId=6336451
Best Buy sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Worked for 1 week. Now u wont replace it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, PaulL, for your feedback! We’re truly sorry to hear that your Insignia Convertible Upright Freezer stopped working so soon. That’s definitely frustrating, and we understand your disappointment. If you haven’t already, we recommend reaching out to Best Buy or Insignia Support again to explore possible solutions. Your insights are valuable, and we appreciate you sharing them. Tine | Insignia Support
Insignia™ - 13.8 Cu. Ft. Garage Ready Convertible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Power cord not included. Best Buy exchanged the whole unit instead of just sending a power cord.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello DuaneS,
We are very sorry to read that the power cord was not included and that you had to go through the Best Buy process in exchanging the whole unit instead of sending the missing part. For more questions and product support you may contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CST.
Chelsea
Insignia Support
https://www.insigniaproducts.com/support
Freezer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered with a broken door tray and can’t get anyone to help
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Vicky,
Thanks for taking the time and effort to leave a review about our Insignia™ - 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer - Stainless Steel (NS-UZ14SS0). I am sorry to read that you've received a broken part for this freezer. I know how disappointing it must be. We would love to check this situation further with you. Please feel free to contact us via email or call our customer service at 1-(877)-467-4289 Monday to Saturday, 8 a.m.–9 p.m. CST.
Shai | Insignia Support
https://www.bestbuy.com/insignia
Broken after a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working after a year. The customer support from insignia take forever.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear that your Insignia 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer stopped working after only a year of use. We understand how frustrating it must be to experience a breakdown, especially with the added inconvenience of waiting for customer support. We apologize for any delays you've encountered with our customer support team and appreciate your patience. We're committed to resolving the issue as soon as possible and providing a solution that meets your needs. Please allow us to assist you in getting your freezer up and running again, and we'll do our best to ensure that you're back to using it quickly. Jeth | Insignia Support.https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336451.p?skuId=6336451
Nope.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At less than 18 months old the compressor has died and will cost more to fix than we spent on it. And of course, at over 12 months old, it isn't covered by warranty. When asked why the compressor died, the tech said "the brand".
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're deeply sorry to hear about the issue you've encountered with your compressor failing in such a short period of time. This is certainly not the experience we want our customers to have with our products. We understand your frustration, and we apologize for any inconvenience caused. Your feedback is valuable to us, and we will use it to address any potential issues with our products' reliability. Please know that we're here to assist you in any way we can, and if you haven't already, please reach out to our customer support team for further assistance. We appreciate your understanding and patience in this matter. Keith | Insignia Support https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336451.p?skuId=6336451
It was good until it wasnt
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been going on a few months but the seal is failing, company told me to call bestbuy, bestbuy canceled my appointment.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi John,
Thanks for taking the time and effort to leave a review with our Insignia™ - 13.8 Cu. Ft. Upright Convertible Freezer/Refrigerator - White. We do apologize for this disappointing experience and thank you for bringing this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Nice freezer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great freezer except it came dented on each side but not the front. The delivery guys did not care. They ran it into the basement just as fast as they could hitting door handles and walls.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience! It’s unfortunate that the freezer arrived with dents due to careless handling during delivery. We apologize for any inconvenience this may have caused. If you need further assistance or have any other thoughts, feel free to reach out. We appreciate your feedback! - Carl | Insignia Products
Broke in less than a month.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broken in under a month. Purchased on May 18th, broke June 7. Temp is at 60 degrees. Had to throw away $300 worth of food. No coverage in the warranty for that. Buyer beware on this one.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about your experience. It's incredibly frustrating to deal with a product failure so soon after purchase, especially when it results in significant losses like spoiled food. Thank you for sharing your warning. If you haven't already, consider reaching out to the retailer or manufacturer to see if there's any possibility of a refund or replacement, even if the warranty doesn't cover the lost food. Your feedback is valuable for other potential buyers. Keith | Insignia Support https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336451.p?skuId=6336451
Two strikes and its out
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have two Insignia TVs and they are great so I thought this freezer would be great as well. I was wrong. The first one had a broken open door alarm. The replacement would not get below 56 degrees. I even set it to quick freeze mode which made no difference. I returned the second one and got a refund. Insignia should stick to making TV's
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Mastermind,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Renee,
Insignia Support,
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Capacity, Size
Nice size for our rec room
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect Size for our space. Seals well shelving is decent. Was able to fit almost as much as our old 17 cu ft Freezer. Recommended!
I would recommend this to a friend - Pros mentioned:Convertibility
I love it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So glad I bought this product. I like the fact that I can go back and forth from a freezer to a refrigerator.
I would recommend this to a friend OK, but keep looking.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to set the freezer temperature. Cheaply made ... probably needs more insulation.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi There!
Thank you for taking the time to review our Insignia - 13.8 Cu. Ft. Upright Convertible Freezer/Refrigerator - White, we're very sorry to read you are experiencing this issue with one of our products, please contact us using the link below, we'll be more than happy to assist you regarding this matter.
Insignia Support
Alvin
www.insigniaproducts.com/support
Freezer but arrived damaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived badly damaged, talked with customer service still no solution
No, I would not recommend this to a friend- Cons mentioned:Door design
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer door does not stay closed, ruined over $300 in food
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Greg!
Thank you for writing a review about our 13.8 Cu. Ft. Upright Freezer/Refrigerator! We know how annoying is when a freezer door is not closing. Please allow us to check this situation further with you! Please feel free to contact us by clicking at the link below.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Broke after 15 months and bestbuy offered no help!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 15 months. Bestbuy offered no help. Everything inside was spoiled. Garbage!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JennyR! I’m really sorry to hear about your experience with the Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. When designing our products, we try to balance durability and affordability, but sometimes products fail sooner than expected. We align with most manufacturers regarding the duration of our warranties. We have a warranty period that we’ll take responsibility for failure, but we are unable to outside of that warranty period. Rest assured this concern will be address promptly for product development. Once again, we do apologize for the inconvenience, if you need further assistance, please don't hesitate to reach us out. |Angelica| Insignia Products| https://www.bestbuy.com/site/best-buy-brands/support/pcmcat1693515381920.c?id=pcmcat1693515381920
Broke after 1 year
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke right after one year. Everything melted then it wouldn't refreeze until a reset.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. We appreciate your feedback and are glad to hear that you utilized the product for a year. Your insights regarding the melting and refreezing process are valuable as they help us understand product performance better. We’re committed to continuously improving our offerings and your input plays a crucial role in that effort. Thank you for being a part of our community! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-stainless-steel/6336450.p?skuId=6336450