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Customer Ratings & Reviews

Your price for this item is $499.99
The comparable value price is $849.99

Customer reviews

Rating 4.7 out of 5 stars with 4252 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers value the convertible feature of the freezer as it can be used as a refrigerator or freezer as per their needs. They appreciate its spaciousness and perfect size, which makes it suitable for various storage requirements. The temperature control and easy setup are also praised for their convenience and effectiveness. However, some customers have concerns about the glass shelves, short lifespan, noise, and instances of the freezer stopping work.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 4,252 reviews
  • Rated 5 out of 5 stars

    fridge

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love it and ot easy to use i recmoned this fridge to my frind all buy again

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your positive experience with the Insignia™ - 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer with ENERGY STAR Certification. It's great to hear that you find it easy to use and that you love it enough to recommend it to your friends. If you have any further comments or need assistance, please feel free to reach out. -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Extra freezer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for an extra freezer, works great and easy to set up, lots of room for meat. I like that you can use it either as freezer or fridge

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Easy! Thank you for your positive feedback on the Insignia™ - 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer with ENERGY STAR Certification - White. We’re delighted to hear that it works great as an extra freezer, was easy to set up, and provides lots of room for meat. It’s great to know that you appreciate its convertible feature of being used either as a freezer or fridge.

      Your satisfaction is our top priority and your feedback helps us improve our products and services. Thank you for choosing Insignia! |Angelica| Insignia Support| https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336451.p?skuId=6336451 BBY-ExBrand_Insignia

  • Rated 4 out of 5 stars

    Great Freezer

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoyed using this an extra freezer. Easy to set up, only wish the freezer had auto shut off when the freezer door open. But great freezer, tons of space.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello.

      Thank you for reviewing our upright convertible freezer/fridge. We are glad to know that you are really enjoying your new product, we really appreciate
      your comments and feedback.

      In case that you have questions please contact our team in the link below.

      Carlos O - Insignia support. https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Excellent freezer and service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent freezer. it's spacious, with glass shelves and excellent lighting. secure door closure and door is nicely balanced. we used the home delivery option and were very pleased by the professional manner of the delivery associates.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezer runs quiet keeps everything perfectly frozen so far excellent unit plenty of storage from my family of four

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Garage friendly

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size for my garage. Stays cold. Only wanted freezer not to use refrigerator

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ..I do not have to lean over to get my food out the freezer..great delivery

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It works

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    other than the fact it has glass shelves, as we are using it for a freezer, it is spacious and quiet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Freezer review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezer has worked well in my garage. This freezer is great so far!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this for 7 months now and works as expected. We have it full and it is great. Love upright over chest because you can see and access everything without everything being piled in top of each other.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    upright freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great freezer. Quiet and affordable. The temp readout on the front door allows me to see the temperature internally. The optional feature of turning it into a refrigerator is an added bonus.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      ColleenR! Love how you’re using all the smart features! The temp readout and fridge conversion option really add value. Thanks for the thoughtful review!
      — Shiela | Insignia Support BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using as freezer only. Keeps temp. Keeps food frozen. Works great.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback. We are glad to hear that the freezer is maintaining the temperature and keeping your food frozen effectively. Your positive comments are encouraging, and we are committed to maintaining the quality you expect. We appreciate your support and look forward to continuing to meet your needs. Keith | Insignia Support BBY-ExBrand_Insignia

  • Rated 4 out of 5 stars

    Buy with caution

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The use of the unit is as its intended, but the packaging needs improvement. The unit was damaged inside the box, but the box showed no signs of damage. The plastic drawer was broken. as for the functionality of the unit. Its perfect

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your experience with the Insignia™ 13.8 Cu. Ft. Upright Freezer. We appreciate your feedback and will pass it along to the appropriate team for further review. In the meantime, we recommend purchasing with caution and checking the unit thoroughly upon delivery. We're glad to hear that the functionality of the freezer is working well for you. If you have any further concerns or need assistance, please don't hesitate to reach out to us. Thank you for choosing Best Buy. -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new freezer. It’s just the right size and works great. Loved it so much my niece bought one too.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your positive experience with the Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer! We’re thrilled to hear that it meets your needs and that you are enjoying its performance. It’s wonderful to know that your enthusiasm inspired your niece to make a purchase as well.

      If you have any further feedback or questions, please don’t hesitate to reach out. We appreciate your support -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Excellent Fridge Freezer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Fridge/Freezer... Plenty of room!!! Easy to set up and practically Maintenaince free.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My garage freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good freezer was easy to put in garage and stands up right

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great acquisition!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice fridge, it is working perfectly in our basement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best customee service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first one was damaged. Best buy took care of it right away, with no issues and had the new one delivered 48 hours later. That to me was taking care of your customer..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Looks great. Lots of room. Great price. Would definitely buy again and would definitely recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator/Freezer option

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this stuff far. I’m using by as a freezer only and it’s smaller than my last one, but serves its purpose. I am concerned about weight on shelves because it’s geared more toward refrigerating items, but so far so good. I just need not over pack it and I’ll be fine.

    I would recommend this to a friend
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