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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 4343 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers highly value the overall performance, size, and capacity of the 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. The freezer's convertibility, temperature control, and quiet operation are also appreciated. However, some customers have expressed concerns regarding the door design and the durability of the shelf material.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 4,343 reviews
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this freezer for close to 2 years. Quiet and holds lots of frozen food. Quality and durable. Sound purchase.The Best Buy team set it up and did a excellent job.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    good freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works good and good price. it has more space than i thought so when i looked in it i was surprised and glad and now glad i bought it and need i say the extended warranty tooo. PRAISE THE LORD FOR THAT.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Door design

    Rated 4 out of 5 stars

    1 month in still good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More space than expected. It works well. My only complaint is the magnetic door seal is a little much. You have to hold the feezer to pull the door open to keep from moving the whole freezer.

    I would recommend this to a friend
  • Pros mentioned:
    Convertibility

    Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for our needs, runs quietly and has a dual purpose should we refrigeration instead of the freezer.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Freezer Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item Colls to perfection, no noise lots of space

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Global products

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend everyone buy from them; all their products are good and trustworthy.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Perfect freezer

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We searched for awhile and kept coming back to this freezer. It had several good reviews. Perfect size for the area we had. Shelves are large and adjustable and the bottom drawer holds several pounds of meat or chicken. Easy to see and grab what we want. Highly recommend

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your positive experience with the Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. We're thrilled to hear that you found it to be the perfect fit for your space and that its features, such as the adjustable shelves and spacious bottom drawer, have met your needs effectively. Positive feedback like yours is invaluable to both potential customers and our team. We appreciate your recommendation and hope you continue to enjoy your freezer for years to come! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Insignia

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great Freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great freezer perfect size happy with price and delivery

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Side by sides

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought two of these in January 2025. They are side by side and I use one as a fridge and one as a freezer. It’s way better as a freezer because everything is so organized and accessible now compared to the cramped bottom freezer I had before. As a fridge it’s good but has limited organizational flexibility. I’m exploring clear plastic bins. I wish I could switch the handle to the other side so they could open towards each other. I also wish they were designed so they don’t need so much space around them for heat dissipation since they are in my kitchen and not a garage. All in all, I’m happy with them and I love the new setup.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your detailed review, REM2025! We're pleased to hear that you're happy with your new setup using the Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezers. It's great that the freezer has improved organization and accessibility for you. We appreciate your feedback on the fridge's organizational flexibility and the handle design. Your insights are valuable and will help us improve. If you have any other questions or need further assistance, feel free to reach out. Enjoy your new setup!

      - Shiela | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have only used it as a freezer so it has worked as it should. Have not tried the convertible feature to fridge.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your experience, EricB! We're glad to hear that the Insignia™ Convertible Upright Freezer is performing well in its freezer mode and meeting your expectations so far. It's great to know it's already proving reliable, and we appreciate you taking the time to share your thoughts—it’s always helpful to hear how our products are working in real-life settings! Jeth|Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Happy with Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and offers plenty of space inside. Love the exterior temp display.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    first freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great upright freezer for the price. I bought it on open box and it works great for a freezer. it is small but just right for two people. If lucky, it will work well for a long time

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love my new freezer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this to replace a smaller version which wasn't frost-free and also didn't have a light. I already have one of these that I use for a refrigerator, this one I use for a freezer. I love it. Plenty of room, a light, and no frost buildup.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your experience! We’re delighted to hear that the new model is meeting your needs so well. It’s great to know that the frost-free feature and the built-in light are making a difference for you. We’re also pleased that you find it spacious and effective for both your refrigerator and freezer needs. If you have any other feedback or questions, feel free to reach out!

      Keith | Insignia Support BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Refrigerator/Freezer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got it but soooooo happy with it already. Almost filled with fresh veggies and fruit Love the door shelves for my smaller pkgs. Basil and Kale fit perfectly. Using it as a freezer. I do quick freeze on all my items and it was so nice not to have to wait a day to pkg them up. Door suction is strong. Really strong. Delivery was great!!so far i give this refer/freezer a 1 plus.

    I would recommend this to a friend
  • Pros mentioned:
    Convertibility, Size

    Rated 5 out of 5 stars

    Works great and a perfect size for the garage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This freezer is the perfect size for our garage and allowed us to empty out our kitchen freezer. Love that it can be used as a fridge or a freezer depending on your needs.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this freezer delivered at the end of October. It replaced a 12-year-old Kenmore upright freezer. Have unit in basement as back up. So far, this freezer has been great. Do not plan to use as a refrigerator, already have a one next to it.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Insignia Freezer - Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my upright freezer! Very spacious and works great in our garage

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Great Freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezer is working great. Really like the door feature when it chimes tomlet us know that it has been open. So far, space is sufficient. It's a great product. Very satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Door design

    Rated 4 out of 5 stars

    Small design flaw but otherwise great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large capacity which I love but the door always gets stuck and then sometimes it doesn’t close. This is annoying. Otherwise does great

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Convertibility

    Rated 5 out of 5 stars

    Great freezer or refrigerator. Good size for a g

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with my insigna freezer. It holds a lots of groceries that need to be kept frozen. The quality is good at a reasonable price. You can also readjust to use as a refrigerator. I am happy with the purchase .

    I would recommend this to a friend
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