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Customer Ratings & Reviews

$499.99
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Customer reviews

Rating 4.7 out of 5 stars with 4395 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers highly value the overall performance, size, and capacity of the 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. The freezer's convertibility, temperature control, and quiet operation are also appreciated. However, some customers have expressed concerns regarding the door design and the durability of the shelf material.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 4,395 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s about a month since we got the freezer, so far it’s great, the light sensor was stuck but once I unstuck it there was no problem. A good freezer so far. Not paid or won so this is a real review.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your honest review! We're pleased to hear that you're enjoying your new freezer and that it has been working well for you. It's great to know that you were able to resolve the light sensor issue easily. Your feedback is very important to us, and we're glad to see our product is meeting your expectations. If you have any further comments or need assistance, please don't hesitate to reach out. Enjoy your freezer! - Carl | Insignia Products BBY-ExBrand_Insignia

  • Pros mentioned:
    Convertibility, Size

    Rated 5 out of 5 stars

    Upright Freeezer

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great! Very nice freezer! Perfect size and it can convert to regular fridge!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Awesome fridge (of freezer)

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome fridge (or freezer)! Got this for a garage fridge and it is amazing. Love all the space. Quality is great.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Great Freezer!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This freezer works great…looks very stylish and holds a lot…go for it it’s worth it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insignia 13.8 CF Upright Convertible Freezer/Fridg

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect freezer for all of those extras! Love the fact that at any point in time I can switch it to be a fridge instead. That is what I call versatility! I would recommend this to anyone looking for more freezer or fridge space. Upright model means I can see everything easily. Very happy with the purchase, the price...and the delivery guys were awesome and very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Convertibility

    Rated 5 out of 5 stars

    So far so good!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, have just had it on the refrigerator mode so far. Love the simple operations!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loved it. Was a gift for house warming. It was so easy to order here and have sent to his home in another state. Best price for a great freezer

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you so much for your wonderful feedback regarding our Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer! We’re thrilled to hear that it was a hit as a housewarming gift for your son.

      We take pride in designing products that are not only functional but also easy to order and enjoy. It's great to know that you found the ordering process convenient and that you were able to send it directly to his home.

      Your satisfaction is our top priority, and we’re delighted that you found our freezer to be a great value. If you have any further questions or need assistance, please don't hesitate to reach out.

      Thank you for choosing Insignia! BBY-ExBrand_Insignia

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Garage Freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what we needed to put in the garage. Perfect size and reasonably priced. Great customer service and delivery.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback on the Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer with ENERGY STAR Certification in White. We're delighted to hear that it fits perfectly in your garage and that you found it reasonably priced. It's wonderful to know that you had a great experience with our customer service and delivery. Your satisfaction is our priority, and we're thrilled that you're happy with your purchase. Ivy | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Overall performance, Size

    Rated 4 out of 5 stars

    Had hidden damage when unboxes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took it home, removed box and it looked like the box was rubbing on the front of it about 4”s down from the top. That was disappointing but the freezer is a nice size and works really well. Even pulls a vacuum when you shut the door.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Temperature control

    Rated 5 out of 5 stars

    Fridge/Freezer combo

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezer cooled down to temperature quickly and the storage shelving is great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Door design

    Rated 5 out of 5 stars

    Great idea

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome unit. Works great. Only suggestion would be to put a thermometer on outside of unit and make the door reversible.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Cool

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came, they opened everything, they turned it on. All I had to do was fill it. lol I really didn't think clearly how big it was going to be. I was tired of our chest freezer because everything you wanted was always down the bottom. This you open and can see everything. I am having a problem with the lock, it doesn't seem to be working, but it could be me, I will have to read the manual. It works awesome in freezing things.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Garage fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and perfect for the garage, hope it last 15years like the last one did.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Love the long-term mindset! Here’s to another 15 years of reliable performance. Thanks for the great review and trust in the product!
      — Shiela | Insignia Support BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    It's a 'Quality of Life' thing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This freezer is brand new, but so far we love it. We replaced a chest freezer with this upright model. My wife spent a couple of happy hours switching over and organizing. She loves to organize so I got her this as a surprise present. I knew she was tired of digging around in the chest freezer, hanging almost upside down to reach the very bottom...but anyway, now we just open the door and everything is neatly laid out before us. Our quality of live just went up again.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Insignia upright convertible freezer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am giving the actual freezer 5 stars as it does everything as advertised. The 13.8 cu ft is perfect for our family size of 6. I can store a quarter cow butchered with extra space for 5 full chickens, 4 chickens butchered, 25 pounds of pork butchered and still have room for 5 2lb bags of frozen vegetables, and other miscellaneous items. I love the temp setting display. We have yet to use this as a full on refrigerator. We were thinking about purchasing another unit as our back up fridge. I am however, taking away one star because the unit arrived damaged and Best Buy said it would credit me for the damage and I have not seen or heard from Best Buy since it was delivered back in June 2020. Best Buy customer service is terrible and have not returned any of my calls on this matter.

    I would recommend this to a friend
  • Pros mentioned:
    Convertibility, Overall performance

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Nice clean look. Love that can used as a refrigerator or freezer

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Damaged product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice freezer, it works as of now- we've had it since this morning- but had to spend over an hour to drive for pick up. Got home and unboxed to find that it is dented in several spots, one which is more of a "fold" than a dent. Needed it desperately before monday so couldn't do much about it today, however I did spend the extra money on protection/warranty so I called and my options are $50 reimbursement or drive all the way back and exchange which now means that what I needed the freezer for will need to be unloaded and sit for at least 3 hours while we get the replacement and get it cooled. I took pictures but customer service wasn't interested in seeing them. My ideal resolution would have been that customer service would have the replacement delivered.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Crystal,

      Thank you for sharing your feedback on the Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. We're sorry to hear about the damage and the inconvenience it has caused you.

      We understand how frustrating it must be to receive a damaged product, especially when you needed it urgently. Your feedback is valuable to us, and we appreciate you taking the time to let us know about the issues you encountered.

      If you have any specific suggestions on how we can improve our products or services, we'd love to hear them. Your input helps us make better products for our customers. Emman | Insignia Products BBY-ExBrand_Insignia

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Double duty

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent replacement for a very old freezer. Efficient and roomy despite it being smaller in size. It can also become a refrigerator if needed.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your review, Becki! We're pleased to hear that the Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer is an excellent replacement for your old freezer. It's great to know that you find it efficient and roomy, despite its smaller size, and that you appreciate its convertible feature. If you have any other feedback or need further assistance, feel free to reach out. Ivy | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Convertibility, Temperature control

    Rated 5 out of 5 stars

    Love it! Love the alarm in the door and temperatur

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Love the alarm in the door and the temperature settings also like the fact that it is convertible from freezer to refrigerator

    I would recommend this to a friend
  • Pros mentioned:
    Convertibility

    Rated 4 out of 5 stars

    New freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be a nice freezer. We haven't had it very long, about a month maybe. I gave it a 4th star because it can convert to a refrigerator if needed & I think that is just cool as hell. Now let's see how long it lasts. Hopefully it will last as long as the one it's replacing, which is a chest freezer I bought in 1998.

    I would recommend this to a friend