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Customer Ratings & Reviews

Your price for this item is $499.99
The comparable value price is $849.99

Customer reviews

Rating 4.7 out of 5 stars with 4253 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers value the convertible feature of the freezer as it can be used as a refrigerator or freezer as per their needs. They appreciate its spaciousness and perfect size, which makes it suitable for various storage requirements. The temperature control and easy setup are also praised for their convenience and effectiveness. However, some customers have concerns about the glass shelves, short lifespan, noise, and instances of the freezer stopping work.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 4,253 reviews
  • Rated 5 out of 5 stars

    stainless steel

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good/reliable freezer, fits perfect in my garage

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It fits our needs perfectly

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size, perfect for our garage. Delivery guys were great and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good size 2nd fridge

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use it as a fridge, so I can't comment on the freezer capabilities. Plenty of room inside to store a lot of stuff, including tall cakes, and some tall bottles, that we could not fit in our regular fridge.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback. We are glad to hear that you find it spacious enough to store a variety of items, including tall cakes and bottles that wouldn't fit in your regular fridge. Your satisfaction is important to us, and we appreciate your support. Keith | Insignia Support BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Very pleased

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was delivered on time, Runs very quiet, the stainless looks great and i love the light inside

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Garage upright freezer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's exactly what I wanted. Smaller, my choice, than the one I replaced but plenty big. Love glass shelves. I may puchase another on to use as refrigerator.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback, Jankie! We're delighted to hear that the Insignia™ Convertible Upright Freezer is exactly what you wanted and that you're enjoying its size and glass shelves. Your satisfaction is important to us, and we appreciate you sharing your positive experience. If you have any more thoughts or need further assistance, we're here to help! Jeth | Insignia Support. BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Insignia Freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The freezer was delivered and set up the Best Buy technicians and done so in a professional manner. The freezer itself works perfectly and I love the fact it can be converted into a refrigerator so readily and easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great investment!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Convertible Fridge & Freezer! We bought 2 for in the garage and use one as fridge and the other as a freezer! Love the outside temperature control feature, as well as how quickly they got running and they are whisper quiet!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great item and exactly what expected. Roomy. Easy to use. Setup was a breeze.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Needs improvement

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The freezer is a great size and delivery was good. We returned the first one because it took 30 hours to fully freeze so we put in a thermometer. After 30 hours, It was cooling 11 degrees below what we set it at. Best Buy replaced it and once again, the temperature is 8 degrees below what we set it at. We even bought a new freezer thermometer to make sure. When I read some of the reviews and problems, many of them seem to be from the freezer getting too cold. Appropriate temp for a freezer is approximately 0 degrees. From what I read, -10 is too cold and very hard on the freezer. We now have it set at 8 degrees and check the thermometer every time we use it. I also regret that the read out on the door gives you the temp that it is set at, not the temp of the freezer. If you have this freezer, I suggest you buy a thermometer to monitor the temperature.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for taking the time to share your feedback regarding the Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. We appreciate your insights and understand your concerns regarding the temperature performance of the freezer.

      It's great to hear that you are pleased with the size and delivery of the product. However, we sincerely apologize for the issues you've encountered with temperature regulation. Your experience highlights an important aspect of freezer performance that we take seriously. Thank you once again for your valuable input. We hope that you can find a reliable setting that meets your requirements and that your freezer continues to serve you well. -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Great little freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the adaptability of freezer/fridge. Plenty of space and run in the drawer and in the door. Nice freezer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect, versatile appliance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Freezer/Refrigerator is a very nice appliance. It meets my needs, plus gives me the option to use as a refrigerator if needed. Size was perfect for my needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Upright Convertible Freezer/Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this upright convertible freezer/refrigerator. I can see and find all my frozen foods. It has more space and it closes tight so no air escapes nor air comes in. So far, it works so well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Its been great!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using this as a fridge. Has been great. Temperature stays even, works really well. Have had it for about 2 months.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Upright freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros-Lots of room. Glass shelves. Frost free. LED lighting. Con-there is a temp/function display on the outside of the door. It does not display the inside temp, just the temperature the freezer/fridge is set on. A dim blue light is the blue indication the freezer has power. Both could be better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great lighting

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I def like this product i really wasn’t sure if i was going to like because i went into the store with the idea of purchasing another one but i am glad i decided to spend more money for this one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great freezer for the price. Very spacious, seems well built. Would buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insignia Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, good price for garage addition. Recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Quiet. Easy controls. Would recommend

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for the great review, KeithS! We're glad to hear that your Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer is performing well, running quietly, and easy to use. It’s great to know it’s meeting your expectations and that you’d recommend it. We appreciate you sharing your experience! Ivy | Insignia Support BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Perfect….

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size! We love it. It’s just the right size and the whole family thinks it’s great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Freezer for my House of 12

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was easy to install and has been the perfect size for my house of 12 people. The shelves make it convenient to retrieve items vice my old deep freeze that I practically had to fall into.

    I would recommend this to a friend
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