Customer Ratings & Reviews
- Model:
- NS-UZ14SS0
- SKU:
- 6336450
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers value the convertible feature of the freezer as it can be used as a refrigerator or freezer as per their needs. They appreciate its spaciousness and perfect size, which makes it suitable for various storage requirements. The temperature control and easy setup are also praised for their convenience and effectiveness. However, some customers have concerns about the glass shelves, short lifespan, noise, and instances of the freezer stopping work.
This summary was generated by AI based on customer reviews.
No in-home warranty service ???
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was wonderful for 8 months. Then it stopped cooling/freezing intermittently. A warranty service appointment was scheduled, but Best Buy cancelled it. The told me "this item isn't eligible for in home service" and that I would need to take it to my nearest Best buy store. It's nearly 160 lbs and 62 inches tall. Clearly, This isn't something that can be loaded in the back of my Jeep Cherokee. I've spent hours on the phone speaking with multiple people across the globe trying to resolve this in a reasonable manner to no avail. I will either have to try and repair it myself, hire an independent repair service on my dime or replace the unit at my expense. Based on this experience, major appliance warranty service for this major appliance seems to be non-existent.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the frustrating experience you've had with the warranty service process for your Insignia 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. We understand that the unit stopped working intermittently and we fell short of providing a convenient and satisfactory resolution. We're sorry that the in-home service appointment was cancelled and you were informed that it wasn't eligible for in-home service, despite its size and weight. We'll take your feedback into consideration and explore ways to improve our warranty service process, particularly for larger and more complex appliances. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336451.p?skuId=6336451
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a magnificent piece. I wish I had bought it earlier. It keeps all my foods frozen conveniently.
I would recommend this to a friendShattered Shelf!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the freezer for two weeks. Would of given 5 stars, but one problem. Went to put some more food in the freezer today to find that one of the shelves had shattered. Didn't have much sitting on that shelf. Had to empty the freezer to get all the broken glass out. Insignia is sending out a replacement shelf under warranty
I would recommend this to a friendGreat buy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great seal and stays cold without power I have no bad things to say
I would recommend this to a friendHandle broke after a few months
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in February 2023 and the bottom of handle broke off a few months later in September but the company is working with me for a resolution. Freezer works great!
I would recommend this to a friendBest purchase at Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I’m looking for for my garage a freezer
I would recommend this to a friendQuality freezer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really pleased with the freezer, great price and value.
I would recommend this to a friendStandup freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good freezer. Plenty of room for your frozen food. It's also easy to locate the items you're looking for
I would recommend this to a friendWorks great in our food trailer when we have fundr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We use the refrigerator at fundraisers & freezer between fundraisers
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, Chief1.
I want to take a moment to appreciate the time you took to share this review of our Upright Convertible Freezer with us. It is always encouraging to read this type of comments and they allow us to continue striving to provide only the best products to our customers.
Cesar G. - Insignia Support
Insignia upright freezer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plenty of storage, fits well in our garage taking up minimal space.
I would recommend this to a friendShould Have Read ALL The Reviews
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The reviews were promising. I guess I should have read more of them. As many have stated, used as a refrigerator, this unit does not maintain a safe temperature for meats and dairy (and as you can see from one of my pictures, we have milk in the fridge). The temperature on the door only shows the temperature at which you select for the unit to cool. It DOES NOT show the actual interior temperature. When I began to doubt the temperatures were getting as low as I desired because beverages just didn't seem cold, I ordered two refrigerator/freezer thermometers. I first tested them in our primary refrigerator and they were accurate within 1 degree. That tells me the top shelf of this Insignia refrigerator is barely going to touch the "SAFE" zone. Not going to risk food poisoning. Making arrangement for this thing to be returned ASAP. BTW...door temperature is set at lowest possible temp.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your detailed feedback, AaronT. We appreciate your insights and are always striving to enhance our products and services. Your experience is important to us, and we hope to provide you with better solutions in the future. If you have any additional thoughts or suggestions, please feel free to share them with us. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-stainless-steel/6336450.p?skuId=6336450
Insignia convertible freezer/refrigerator quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far the product is running well. We bought it for extra refrigerator space during the holidays and to use as a temporary freezer when we need to defrost the large freezer. We had a very old refrigerator in the garage that this is replacing. We will be turning it off until needed again. We have issues with the interior having flaws and deep scratches causing us to worry how it will hold up with further use.
No, I would not recommend this to a friendBest appliance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the size and design of this fridge. Use it as a freezer easy to store and grab items.
I would recommend this to a friendTowel deep freezer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works great, the size is convenient and it’s big from inside I mean deep so it can hold a large number of food and I can use frozen quickly technic
I would recommend this to a friendBest refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I was looking for. Also has an alarm if fridge is open...
I would recommend this to a friendBetter than the deep freezer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product so far using as freezer with no problems much better use than a deep freezer
I would recommend this to a friendrefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this freezer very much! It's just the right size for my garage. It works great too!!
I would recommend this to a friendConvertible Refrig/Freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 of the convertible refrigerator/freezers to use in the garage for extra food storage. Perfect.
I would recommend this to a friendExcellent Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great freezer. Perfect size. Great price. No complaints.
I would recommend this to a friendGreat freezer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Conveniently fits the in the garage, came as promised, set up as promised, and works as promised. Very happy with our purchase.
I would recommend this to a friend
