Customer Ratings & Reviews
- Model:
- NS-UZ14WH0
- SKU:
- 6336451
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers highly value the overall performance, size, and capacity of the 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. The freezer's convertibility, temperature control, and quiet operation are also appreciated. However, some customers have expressed concerns regarding the door design and the durability of the shelf material.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
perfect size freezer for the two of us
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer was light enough for us to put in place in our house. Had to transport it on its back so let it sit upright for a day and it's working just fine. Easy to set up. Plug n play!
I would recommend this to a friend - Pros mentioned:Overall performance
Great deal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The family really enjoys this freezer. We replaced the freezer chest with this standup one.
I would recommend this to a friend Needs improvement
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer is a great size and delivery was good. We returned the first one because it took 30 hours to fully freeze so we put in a thermometer. After 30 hours, It was cooling 11 degrees below what we set it at. Best Buy replaced it and once again, the temperature is 8 degrees below what we set it at. We even bought a new freezer thermometer to make sure. When I read some of the reviews and problems, many of them seem to be from the freezer getting too cold. Appropriate temp for a freezer is approximately 0 degrees. From what I read, -10 is too cold and very hard on the freezer. We now have it set at 8 degrees and check the thermometer every time we use it. I also regret that the read out on the door gives you the temp that it is set at, not the temp of the freezer. If you have this freezer, I suggest you buy a thermometer to monitor the temperature.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding the Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. We appreciate your insights and understand your concerns regarding the temperature performance of the freezer.
It's great to hear that you are pleased with the size and delivery of the product. However, we sincerely apologize for the issues you've encountered with temperature regulation. Your experience highlights an important aspect of freezer performance that we take seriously. Thank you once again for your valuable input. We hope that you can find a reliable setting that meets your requirements and that your freezer continues to serve you well. -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Overall performance
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works get in the area that we were looking to fill
I would recommend this to a friend - Pros mentioned:Capacity
Freezer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Insignia 13.8 Cu. Ft. Upright Freezer was just what we had been looking to find. Freezers are hard to come by at this time. We are happy with it and plan to fill it up.
I would recommend this to a friend - Pros mentioned:Capacity
Nice product and easy to use
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More spacious than I thought, which is great for me. Delivery service was excellent. The only caveat is that the product itself has marks, minor scratches and some minor paint chip. Not worth returning as this product is high in demand but if I buy new, I expect the product to be near flawless.
I would recommend this to a friend - Pros mentioned:Size
Insignia
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extra insulation so it is garage ready. Doesn't take up too much space.
I would recommend this to a friend - Pros mentioned:Overall performance
Happy Camper
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far the item has been everything I expected. Installed by Best Buy, great job.
I would recommend this to a friend Its cold inside
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can use it either way but freezer is the way I do with out any issues in a year!
I would recommend this to a friendFreezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got exactly what we bought, everything was great, the two men that delivered the item were friendly and knowledgeable . Outstanding, will shop there again.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for your feedback! We're pleased to hear that the Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer met your expectations and that the delivery team provided friendly and knowledgeable service. It's wonderful to know that you had an outstanding shopping experience. If you have any other comments or need further assistance, feel free to reach out! |Angelica| Insignia Products|
- Pros mentioned:Size
Mine is NOT Frost Free
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please remember the following text: "This freezer works well, except for the frost-free feature. Mine is always full of frost. Fortunately, I purchased a protection plan, and I am going to file a claim to have it looked at. The size is great, and I love the garage-ready feature."
I would recommend this to a friend Nice freezer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems very nice so far. Works well very quiet. Inlike the digital read out on the door.
I would recommend this to a friend- Pros mentioned:Capacity
Fabulous Freezer
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.got this during covid and it worked like a charm...I am now able to store as much as I need in this incredible freezer....
I would recommend this to a friend Great mid-size freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit smaller than the one it replaced but it is very quiet and I love that the display on the door shows the temperature.
I would recommend this to a friend- Pros mentioned:Overall performance
Would not recommend....sadly.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It randomly stops freezing for about 24 hours at a time, which ruined about 1000 dollars in meats total. I thought it was a fluke the first time, but it happened again. No warning. Power still on. But I go to bed with it working and check in the morning and my food is thawing. It is supposed to have a temperature alarm, but that did not do anything. When it does work, it works well. But I cannot rely on it, so I would not recommend.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your refrigerator. We understand how frustrating it must be to have it stop freezing intermittently, especially with the loss of valuable meats and the temperature alarm not functioning as expected. Your insights are valuable to us as we strive to improve our product offerings and ensure better customer satisfaction. We appreciate your patience and understanding.
Keith | Insignia Support
- Pros mentioned:Size
Love My Freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great! So glad I selected this brand, fits perfectly. Sales person was excellent.
I would recommend this to a friend - Pros mentioned:Convertibility
Fantastic Freezer/Refrigerator. GREAT Price!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this freezer/refrigerator. Just what I was looking for. Easy Transaction. Fast shipping and delivery. Great Price. Just Perfect!!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, Sonny.
I appreciate the time you took to write this review of our convertible Freezer/Refrigerator. We are absolutely committed to provide the best products and experience. Thank you for being part of our family!
Cesar G. - Insignia Support
- Pros mentioned:Capacity
Freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected so far. It appears small but yet is roomy inside.
I would recommend this to a friend Freezer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a nice freezer!! The glass shelves makes the inside so bright. I’m visually impaired and it wonderful to be able to see so clearly. Easy set up. Love it
I would recommend this to a friend- Pros mentioned:Overall performance
Tracey Batten
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really awesome freezer. I have the fridge as well. Both great products
I would recommend this to a friend