Customer Ratings & Reviews
- Model:
- NS-UZ14WH0
- SKU:
- 6336451
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers highly value the overall performance, size, and capacity of the 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. The freezer's convertibility, temperature control, and quiet operation are also appreciated. However, some customers have expressed concerns regarding the door design and the durability of the shelf material.
This summary was generated by AI based on customer reviews.
Love it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AWSOME service from Best Buy! This is great to have a stand alone freezer and now fridge in our garage!
I would recommend this to a friendNot very happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So this i bought this freeze 06-22-20 and I quickly bought an actual thermometer for this because the display on the door is the settings not the temp. The frezzer is all over the place in a 24hr time period and will not hold a specific temp. Last night -11 this morning -4 it will climb up to 18 degrees before lunch. I turn quick freeze on at this point and it drops it back down to -9 or so. I guess I'm going to call and get a technician out to look it over.. Sucks Best Buy walks away after 15days..
No, I would not recommend this to a friendDelivers the goods!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.100% positive experience. 100% recommend! "Buying" HD online sucks. "Buying" BEST BUY online is the way to go!
I would recommend this to a friendGreat value!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job, a bit on the small side, but that's all I needed.
I would recommend this to a friendMrs.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery person did not tell me it was set on freezer. Told me I could put all my drinks in right away. Later on in the day the cans of soda exploded! What a mess!! My brand new item took a long time to clean. There is still soda in the light!!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JoellenE! We're truly sorry to hear about your experience with Insignia™ - 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer with ENERGY STAR Certification. It must have been incredibly frustrating to deal with the mess from the soda cans exploding. We apologize for the oversight by the delivery person and the inconvenience it caused with your new item. For assistance, please feel free to contact our Insignia Customer Service at 877-467-4289. - Dalainne | Insignia Support | https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336451.p?skuId=6336451
Refrigerator/Freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for the money. Purchased as a freezer but can be set up as a refrigerator.
I would recommend this to a friendWARNING ABOUT WARRANTY SERVICE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This garage fridge lasted only 3 months. When placing a call to have it serviced under warranty, I was instructed to return it to Best Buy for service as it must be at least 18 cubic feet to qualify for in home repair. This is not a mini fridge that you can easily load in a truck or SUV. Shame on you Best Buy for creating this policy that clearly is in your favor and leaves your customers with a broken major appliance.
No, I would not recommend this to a friendGreat Fridge
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a drink refrigerator and it is one of our best investments!
I would recommend this to a friendfrezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Good price. Great delivery. Will order a 21 cubic foot when available!
I would recommend this to a friendNight life mania
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect fit for the need, light weight, convenient
I would recommend this to a friendGreat mini refrigerator and freezer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and price! Definitely recommend to friends and family
I would recommend this to a friendI love it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like my freezer i tell everyone to go to best buy so they can get one like mine. All my friends like my freezer.
I would recommend this to a friendFreezer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it the size is great good quality and very quick shipping. Was easy to get in the house and install
I would recommend this to a friend- Pros mentioned:Size
Insignia !3.8 Freezer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our new freezer size and interior shelves make it perfect for our small house and family. The frost free feature is a great addation.
I would recommend this to a friend BAD PRODUCT MADE WORSE BY SERVICE
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was great, up until it stopped working. And if you call in and report an issue, they do troubleshooting and then tell you they have to escalate it up to 96 hours. Not 24-48… 96 hours to wait to even have your issue escalated up. I work for Home Depot, and every manufacturer has a better turn around, GE, LG, Samsung, Electrolux/Whirlpool… this will definitely be my last Insignia purchase
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback with us. We apologize for the inconvenience you have experienced with your Insignia freezer. We understand how frustrating it can be to have to wait for such a long time for your issue to be escalated. We are constantly looking for ways to improve our customer service and will take your comments into consideration. If you would like to discuss this further, please feel free to reach out to us directly. Thank you for choosing Insignia and we hope to have the opportunity to regain your trust in the future. Jeth | Insignia™ Support. https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-stainless-steel/6336450.p?skuId=6336450
Freezer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and delivery was excellent. Could not be happier with this freezer.
I would recommend this to a friendHolds a cow.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to hold the cow we purchased. I can’t complain a bit. The cow is just as frozen as when we put it in there.
I would recommend this to a friendExcellent value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for a great product!! Easy to operate. Literally no installation required. Just plug it in and go.
I would recommend this to a friend- Pros mentioned:Overall performance
Two Damaged Units in a Row
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one arrived missing hardware to install handle. After no help at customer service 800#, went to the local store to complain. The manager was very nice about it and arranged for a new unit to be delivered and the pick-up of old unit. Second unit arrived damaged with a small dent on front door and larger dent on side panel. Delivery driver tried to tell me that dent on front door came like that from the factory...yeah right! Complained to customer service and they are sending a $150 gift card. Using the second unit without problems...so far.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. We sincerely apologize for the inconvenience you faced with both units and the initial lack of resolution from customer service. It's good to hear that the store manager was able to assist you and arrange a replacement. We appreciate your patience throughout this process, and we're glad that you're able to use the second unit without issues so far. Your feedback is important to us, and we’ll use it to improve our quality checks and customer service. Thank you for your understanding, and we hope you enjoy your freezer moving forward! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-stainless-steel/6336450.p?skuId=6336450
Freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product!! Love it, love it love it. It is in my garage. Love the locking feature.
I would recommend this to a friend