Customers highly value the overall performance, size, and capacity of the 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. The freezer's convertibility, temperature control, and quiet operation are also appreciated. However, some customers have expressed concerns regarding the door design and the durability of the shelf material.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 189 Showing 3,761-3,780 of 4,357 reviews
Cons mentioned:
Door design
Rated 3 out of 5 stars
Decent value
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Really noisy, hard to open door and slides around on the floor.
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Great value!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Does the job, a bit on the small side, but that's all I needed.
I would recommend this to a friend
Rated 5 out of 5 stars
I love it.
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I really like my freezer i tell everyone to go to best buy so they can get one like mine. All my friends like my freezer.
I would recommend this to a friend
Rated 5 out of 5 stars
Great Fridge
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought this as a drink refrigerator and it is one of our best investments!
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is not a huge freezer for a large family. It’s big enough for some stock up extras
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 1 out of 5 stars
Two Damaged Units in a Row
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
First one arrived missing hardware to install handle. After no help at customer service 800#, went to the local store to complain. The manager was very nice about it and arranged for a new unit to be delivered and the pick-up of old unit. Second unit arrived damaged with a small dent on front door and larger dent on side panel. Delivery driver tried to tell me that dent on front door came like that from the factory...yeah right! Complained to customer service and they are sending a $150 gift card. Using the second unit without problems...so far.
Thank you for sharing your experience with the Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. We sincerely apologize for the inconvenience you faced with both units and the initial lack of resolution from customer service. It's good to hear that the store manager was able to assist you and arrange a replacement. We appreciate your patience throughout this process, and we're glad that you're able to use the second unit without issues so far. Your feedback is important to us, and we’ll use it to improve our quality checks and customer service. Thank you for your understanding, and we hope you enjoy your freezer moving forward! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-stainless-steel/6336450.p?skuId=6336450
Rated 5 out of 5 stars
extra freezer
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
so far its been great as a freezer, plenty of space and a great price too...
I would recommend this to a friend
Rated 5 out of 5 stars
The perfect size for one
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love my freezer it is the best investment that I have made this far.
I would recommend this to a friend
Rated 3 out of 5 stars
Mrs.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Delivery person did not tell me it was set on freezer. Told me I could put all my drinks in right away. Later on in the day the cans of soda exploded! What a mess!! My brand new item took a long time to clean. There is still soda in the light!!
I would recommend this to a friend
Brand response from InsigniaCustomerSupport
Posted .
Hi JoellenE! We're truly sorry to hear about your experience with Insignia™ - 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer with ENERGY STAR Certification. It must have been incredibly frustrating to deal with the mess from the soda cans exploding. We apologize for the oversight by the delivery person and the inconvenience it caused with your new item. For assistance, please feel free to contact our Insignia Customer Service at 877-467-4289. - Dalainne | Insignia Support | https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336451.p?skuId=6336451
Rated 5 out of 5 stars
Excellent freezer
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
No regrest loves this brand. Freezer freezes food quickley
I would recommend this to a friend
Rated 5 out of 5 stars
Insignia Freezer
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent product; delivered a day early and without incident. Excellent customer service.