Customer Ratings & Reviews
- Model:
- NS-UZ14WH0
- SKU:
- 6336451
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers highly value the overall performance, size, and capacity of the 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. The freezer's convertibility, temperature control, and quiet operation are also appreciated. However, some customers have expressed concerns regarding the door design and the durability of the shelf material.
This summary was generated by AI based on customer reviews.
Larger Than The One That You All Bought To Me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it but really wish it was a little bit larger than what it is.
No, I would not recommend this to a friendInconsiderate delivery service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so mad right now. The original delivery time was from 7am to 7pm. My wife and I took the whole day off for our freezer delivery. We moved the old one out to the garage and I even took off the laundry room door to give even more room. The time got changed to 3pm to 7pm. No problem watched the map where Christopher drove all around the area. The time got pushed out all the way to 9pm. Still no problem. Eventually at 8:30 it said he was on the way and would be there in 20 minutes. So I waited at the end of my driveway for forty minutes. Nothing I tried calling best buy, but the help line said someone would be right with me and hung up twice. They obviously cancelled on me. No phone call, no email, no text. So inconsiderate
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience, BruceH. We deeply regret the inconvenience you faced with the delivery of your freezer. Your feedback is crucial, and we are committed to improving our service to ensure better communication and reliability in the future. Thank you for bringing this to our attention. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336451.p?skuId=6336451
Broke in less than 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for the first year and a half , after that it went downhill. I would have to reset it at least weekly and the week i went on vacation i came home to a full freezer of thawed out rotting meat. A ridiculous amount of money lost because the freezer died in underv2 years. Total waste of money
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi SBurzese,
Thank you for the review. I do apologize if the product did not last. If you need assistance you may call 888-237-8289 We are available to take your calls from 8 am to 9 pm CST, 7 days a week.
Insignia Support,
Renee
Satisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered on time and set up. Personell were friendly and quick.
I would recommend this to a friend- Pros mentioned:Overall performance
Freezer great...Bestbuy not so much
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer failed after 16 months. Purchased 5-yr warranty, Bestbuy made me bring the freezer to the store and I was told 8-10 weeks for repair. Not acceptable. The freezer was great while it was working ... not happy with Bestbuy at all.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We’re sorry to hear about your experience with the freezer and the repair process. It’s frustrating to have a product fail and then face a long wait for repairs. We appreciate your patience and understanding. Your input is valuable, and we’ll work on improving our service. Please reach out to our customer service team so we can assist you further.
Keith | Insignia Support
small freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.like it, wish we would have bought a larger one now. oh well
I would recommend this to a friendDeep freezer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok and does the job little smaller than what I want but it was in stock
I would recommend this to a friendStay away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using this product for a year, biggest issue is the door is very tight. It’s hard to open, also when you push it, some time it doesn’t close. You have to push it hard again to close it. You have to be extra careful always to make sure door is closed after you push the door to close it. Not worth it for the money.
No, I would not recommend this to a friendAverage spare freezer
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaces a similar unit that just stopped working. Extra height for purely 'decorative' hinge fascia plate is actually a REAL ANNOYANCE as it almost doesn't work with the space I have. Otherwise, basically a generic garage freezer. That fake, useless hinge arrangement is a real pain, though.
I would recommend this to a friendgood product bad customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.product according to the price. custom service is very bad
I would recommend this to a friend- Cons mentioned:Door design
Door won't open
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once plugged in and running for a few hours,the door was nearly impossible to open. It took 2 hands and an extreme amount of force to open door. I returned it for a different model.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. I'm sorry to hear about the difficulty you had with the door. That sounds very frustrating and inconvenient.
We appreciate your feedback and are glad to hear that you were able to return it for a different model. If you have any further concerns or need assistance with your new freezer, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to help.
Thank you for bringing this to our attention.
good freezer
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Found the right size in stainless. Wish door hinge could be changed. Does not beep when door is not closed as manual says. Cannot be fixed, entire freezer needs to be replaced and stainless steel is not available. This is in our kitchen and we do not want white so living with it.
I would recommend this to a friendOk purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice size for what we needed,but door handle gets locked every time,you have to click on door open , looks like we would loose or break the handle soon.
I would recommend this to a friendGood freezer so far.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it to freeze chickens we butchered, they are frozen.
I would recommend this to a friendFreezes good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as it should, it’s a freezer so not a lot of features.
I would recommend this to a friendGreat Combo Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for the basement to stock up on extra supplies
I would recommend this to a friendDO NOT BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give zero stars I would. Freezer failed after 14 months. Called BestBuy support. Agent said “the warranty has expired. It is not repairable “. I am not sure how he made this determination over the phone. He then said “There is nothing I can do”. Connected me with Insignia (the manufacturer) support. Was told the same thing. BestBuy has lost my business forever.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We’re truly sorry to hear about the issue with your freezer and the frustration you encountered during the support process. We understand how disappointing it is when a product doesn’t meet expectations, especially after a short period of use. Your feedback is important and will be shared with the appropriate teams to help improve our service and support.
Keith | Insignia Support
Died in 1.5 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine until it didn't. After 19 months it suddenly stopped freezing. After an hour getting transferred to 3 different Geek Squad agents, the agent said that there are no parts available, and they cannot even schedule someone to repair it - even for the $130 in-home service price - because it's out of warranty and they don't have ANY parts listed for it. I now have a $670 doorstop. If I bought the service plan, I'm told it would have been replaced.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello KevinS,
Thank you for taking the time to review our Insignia™ - 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer - White, we're very sorry to read that after 19 months of using the unit suddenly stopped freezing. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST.
Chelsea
Insignia Support
https://www.insigniaproducts.com/
Poor freezing quality.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Deep freezer conistently defrosted on and off. Having trouble right now and 5 times before
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Ryan, thank you for taking the time to share your experience. We’re sorry to hear that your Insignia 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer has been freezing inconsistently and repeatedly defrosting. That’s definitely not the performance you should expect, and we understand how frustrating this must be. We’d like to help troubleshoot the issue and make things right. Please reach out to us at 877‑467‑4289 or [email protected], and our team will be happy to assist you further. Andres | Insignia Products
Great garage freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value I am quite impressed with its features
I would recommend this to a friend
