Customer Ratings & Reviews

Freezer died exactly 13 months after I bought it, I lost a ton of food and it is too expensive to get repaired and it is just past the warranty. Total nightmare do not buy this freezer!

Worked fine until it didn't. After 19 months it suddenly stopped freezing. After an hour getting transferred to 3 different Geek Squad agents, the agent said that there are no parts available, and they cannot even schedule someone to repair it - even for the $130 in-home service price - because it's out of warranty and they don't have ANY parts listed for it. I now have a $670 doorstop. If I bought the service plan, I'm told it would have been replaced.

Bought it to freeze chickens we butchered, they are frozen.

I wanted to like this item. It's large and would easily hold everything I needed. The issue is it doesn't hold temperature correctly as a fridge. Set at 35 it's routinely at 45-47 degrees. This is way too warm.

I am really disappointed with this purchase as it only lasted two years and quit working one month after canceling my membership and the extended warranty with it. This freezer is made exclusively for Best Buy (insignia) and is junk . I will never buy from them again.

Perfect for the basement to stock up on extra supplies

Works as it should, it’s a freezer so not a lot of features.

Ordered in store picked out in store was promised a August 11th date they dropped and damaged product then proceeded to push me further out and still charged a delivery fee and on top of it had decided to cancel the order wow Best Buy you certain have left a bad taste for your brand name in my mouth. Never again will I be disappointed. You would think Best Buy would give free ship. With disregard to that I live in NY state where we had a power outage I went to Best Buy with the intentions of yes they will help me not still waiting for freezer August 20 what a joke

Do not waste your money. We purchased this product in January 2023 to use as our backup freezer when it was $679. Just as two years hit in January 2025, it died. Called "Insignia" product support (third party call center) and they advised the product only has a one year warranty. They refused to do anything past that as the warranty expired but thanked us for being a "valued customer". A valued customer that has no value is a bigger insult than wasting money on a defective product.

Great value I am quite impressed with its features

Delivery of the unit was scheduled for Dec. 23. Because of the age of my home I had the delivery personnel un-box the unit in the driveway, for ease of entry to my home. The unit arrived damaged. The whole backside of this freezer was damaged, each corner/edge was either dented or crushed. Strange?, that the box it came in was not... I refused delivery, and had to reschedule for another unit to be delivered a month later. NOT HAPPY!!!

Had it for 13 months and it stopped working. If you do buy this piece of junk make sure you buy the additional warranty because you will need it.

I read a few reviews that was in favor of this item being good but I am not impressed. Weird moan sounds from time to time after a year of having it and it LEAKS! also called best buy for a repair and they ended up giving me the Item exchange number instead. So I tried to contact geeksquad exchange via phone which i would not recommend. Which now theyre trying to schedule me for a repair instead...

I have had this freezer/refrigerator combo for about eight months. It’s very persnickety. I use it as a freezer. It cools most of the time. The problem is that it will just stop freezing for no reason. I have lost two freezers full of food which amounts to about $1,500 total. No good!! I just went to get something out of it and it stopped freezing again!! I contacted Insignia who said it’s a Best Buy issue and I contacted Best Buy who said it is an Insignia issue. I simply need a freezer that works without failing - especially since it is less than a year old.

Freezer was great, delivery was not. But they made it right with no problems. Thanks

The freezer stopped working correctly in less than 6 months. I lost around 600.00 dollars worth of food. I was told Insigna was a Best Buy brand. I was then told this freezer is nor repairable. It is only replaceable. Information that would have been nice to know prior to purchase!!!!

Bought it last year in June, 14 months ago. Freezer stopped freezing, had so much food that is thawing out and food is not cheap!! Now Best Buy says I have to take in store to repair… how?!!

Worked well for about 3 yeras, but now stopped working. No error coffee displayed on the screen. May have to discard, as cost of diagnostic and possibl we repair is expected much higher.

Bought it 6/23/2024 and the compressor quit working 8/2025 conveniently after the warranty expired. Repairman said it was cheaper to buy another freezer than to fix it. save your money

The freezer was delivered damaged and it took very long for my refund.