Customer Ratings & Reviews

I have been using this product for a year, biggest issue is the door is very tight. It’s hard to open, also when you push it, some time it doesn’t close. You have to push it hard again to close it. You have to be extra careful always to make sure door is closed after you push the door to close it. Not worth it for the money.

My first one broke in under a year. I lost around $700 in food, it was not cover in the warranty. You must purchase the Geek Squd protection, that's on me. But they only cover $300 if i remember right. Bestbuy did deliver a new one, but it took over a week.

Found the right size in stainless. Wish door hinge could be changed. Does not beep when door is not closed as manual says. Cannot be fixed, entire freezer needs to be replaced and stainless steel is not available. This is in our kitchen and we do not want white so living with it.

Bought it to freeze chickens we butchered, they are frozen.

Works as it should, it’s a freezer so not a lot of features.

Perfect for the basement to stock up on extra supplies

If I could give zero stars I would. Freezer failed after 14 months. Called BestBuy support. Agent said “the warranty has expired. It is not repairable “. I am not sure how he made this determination over the phone. He then said “There is nothing I can do”. Connected me with Insignia (the manufacturer) support. Was told the same thing. BestBuy has lost my business forever.

Nice size for what we needed,but door handle gets locked every time,you have to click on door open , looks like we would loose or break the handle soon.

Purchased this item 14 months ago and it stopped working overnight. We lost several hundred dollars of frozen items and there is no support for a replacement or repair

The product is fine, but the installers dragged the product their coats or something down my basement stairwell wells leaving super noticeable damage all the way down. I wasn't home at install (my neighbor was), and they didn't tell him or me about it. Since then I've called TWICE a month apart on 20-30 minute holds telling me the 3rd party claim company would contact me. And NOTHING has been done for months. Awful!

Worked fine until it didn't. After 19 months it suddenly stopped freezing. After an hour getting transferred to 3 different Geek Squad agents, the agent said that there are no parts available, and they cannot even schedule someone to repair it - even for the $130 in-home service price - because it's out of warranty and they don't have ANY parts listed for it. I now have a $670 doorstop. If I bought the service plan, I'm told it would have been replaced.

Great value I am quite impressed with its features

Delivery of the unit was scheduled for Dec. 23. Because of the age of my home I had the delivery personnel un-box the unit in the driveway, for ease of entry to my home. The unit arrived damaged. The whole backside of this freezer was damaged, each corner/edge was either dented or crushed. Strange?, that the box it came in was not... I refused delivery, and had to reschedule for another unit to be delivered a month later. NOT HAPPY!!!

love it at first but after a year it just stopped cooling will no warning it just stopped

I have had this freezer/refrigerator combo for about eight months. It’s very persnickety. I use it as a freezer. It cools most of the time. The problem is that it will just stop freezing for no reason. I have lost two freezers full of food which amounts to about $1,500 total. No good!! I just went to get something out of it and it stopped freezing again!! I contacted Insignia who said it’s a Best Buy issue and I contacted Best Buy who said it is an Insignia issue. I simply need a freezer that works without failing - especially since it is less than a year old.

The freezer stopped working correctly in less than 6 months. I lost around 600.00 dollars worth of food. I was told Insigna was a Best Buy brand. I was then told this freezer is nor repairable. It is only replaceable. Information that would have been nice to know prior to purchase!!!!

This worked for one year and stopped working completely. Best Buy then asked me to “Carry” it in for a costly repair as if it was a pocket book. Very Disappointed

I read a few reviews that was in favor of this item being good but I am not impressed. Weird moan sounds from time to time after a year of having it and it LEAKS! also called best buy for a repair and they ended up giving me the Item exchange number instead. So I tried to contact geeksquad exchange via phone which i would not recommend. Which now theyre trying to schedule me for a repair instead...

Freezer died exactly 13 months after I bought it, I lost a ton of food and it is too expensive to get repaired and it is just past the warranty. Total nightmare do not buy this freezer!

This concept of converting it from freezer to Fridge and vice versa sounds good but only for certain people. I found it a bit difficult to have it for my use